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UNISA Presentation 2013: Student success in online courses using the mentoring model


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Invited guest speaker for UNISA Faculty Seminar, Pretoria, on 14 Feb 2013.

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UNISA Presentation 2013: Student success in online courses using the mentoring model

  1. 1. Student Success in Online Courses using the Mentoring Model UNISA Pretoria 14 February 2013 Margaret Korosec
  2. 2. • The Question• Overview • Student attributes and examples • Course attributes and examples • Support attributes and examples• Recommendations and discussion
  3. 3. How can an OpenDistance LearningInstitution supportstudent success inan onlineenvironment? Daily Aztec, “Lecture Series Talks Technology,” 2 Feb 2012 Creative Commons Attribution
  4. 4. Adan Garcia, “Students” Posted 2 Dec 2011, Creative Commons Attribution
  5. 5. English as 3rd or 4th Digitally Employable language after Rural vs. Literate Self Paced urban graduation vs. Guided Aware of Cost:Benefit Learning 18-25 Adult independent years old Learner of time and Prior space learningAccelerated Broadband College learning access At Risk Readiness
  6. 6. Generation IP: 2025
  7. 7. From the UNISA Open Distance Learning Policy:"Appropriate use of technology is essential to thesurvival of the institution as a global player”(UNISA, 2008, p. 6).
  8. 8. • Part of a virtual learning environment• Learning resource integration• Embedded knowledge checks• Student engagement tracking and reporting• Adaptive environment• Changes based on evidence• Technology is transparent
  9. 9. Technology allows a glimpse into student activityand performance within an online course; nostudent should reach the assessment only torealize they are not prepared to pass.
  10. 10. Examples in practice from WGU:•Single-sign on capability with all resourceproviders;•103 books converted to e-books and deliveredonto one platform for streamlined learningexperience and usage tracking.•Webtexts, OER resources, simulations
  11. 11. On your mobile device, please go to your web browser and type in the following: m.socrative.comRoom number: 914598
  12. 12. “A teacher in the future will become more like amentor.” President of MIT at the 2013 World Economic Forum (Hellweg, 2013).
  13. 13. •Student Mentor•Course Mentor•eCoaching•Peer-to-Peer•Pedagogical Agents OER Africa, Retrieved 12 Feb 2013 Google Images Creative Commons Attribution
  14. 14. Student mentor supports student(s) throughoutduration of the course or degree program.
  15. 15. Student mentor supports student(s) throughout duration of theAdvantages Disadvantagescourse or degree program.The student mentor… The student mentor…..has broad overview of student’s unable to directly assist withprogram; specific courses;..understands student progress; ..may not be compatible with student;..builds virtual relationship over time; one to many students;..identifies affective qualities and skills ..model may not be scalable.that may need coaching intervention;..helps navigate online program;..engages through chat, telephone,email;..does not evaluate or assess;..interaction with student tracked.
  16. 16. Course mentor supports student throughoutduration of one course.Similar to UNISA e-tutor.
  17. 17. Advantages DisadvantagesThe course mentor… The course mentor…..provides subject specific support; ..does not “know” the students in the..reaches out to students identified same manner as the student mentor;as “at risk;” ..does not provide feedback available for students seeking assessments;specific help; ..model must be weighed against..supports cognitive qualities and institutional needs.skills;..model could be piloted for lowperforming courses or programs;..does not evaluate assessments.
  18. 18. Coaches supports students by listening andasking reflective questions to spark conversationin resolving non-academic issues.“Recent research not only provides support thatemotions can affect the processes of reason, butmore importantly, emotions have been found tobe indispensable for rationality to occur.”(Taylor, 2001:218).
  19. 19. Advantages DisadvantagesThe coach… The coach….. provides holistic support to ..requires supplemental professionalstudents; development training and.. facilitates institutional student certification;support beyond academics; e-coach requires technology and..supports affective qualities; platform to implement...can be on demand one-on-one chat.
  20. 20. Peer-to-peer support is organized interfacebetween students.
  21. 21. Advantages DisadvantagesThe student … The student …..sees other students achieving; ..see other students struggling;..experiences successful students; ..needs to commit to participation;..gains confidence in being able to ..needs online environment tosupport others; facilitate at scale...peer-to-peer model is built intomany virtual learning environments;..peer-to-peer model is scalable.
  22. 22. Pedagogical agents are digital avatars that areprogrammed to respond based on studentperformance data within the online course.
  23. 23. Advantages DisadvantagesThe pedagogical agent… The pedagogical agent….. assists based on data collected on .. is an investment in technology;student engagement and progress; .. must be a component of a robust and.. immediate interface with student when stable course delivery system;help is needed most; .. some students may not be comfortable.. may answer questions that would with this form of interaction.otherwise be directed to e-tutor ormentor.
  24. 24.  Western Governors University Formative assessment within webtext (online course) provides course and student mentors with progress dashboard. Helps mentors direct attention to those in need.
  25. 25.  Purdue University Signals Project Formative assessment is ‘near’ real time enabling feedback closer to the point of assessment. Multiple points are aggregated to generate a student profile that signals the need for intervention or provides kudos for progress (Purdue, 2013; Sharples et al., 2012) .
  26. 26.  Southern New Hampshire University Introduced predictive models of success based on individual student profiles and demographics. This helps support staff to set realistic expectations for success.
  27. 27.  Coursera Massive Online Open Courses represent not only a shift to traditional education but also a unique model where learning is independent of time and space, peer-to- peer mentoring is built into the infrastructure and analytics enhance personalized learning.
  28. 28. UNISA and e-tutor excellent modelEvidence of impact still in infancyPilot high risk modules with X% more interfaceConsider ONE brand new fully online“signature” degree program. - sets tone of innovation - market driven degree (employability) - pilot mentor model most meaningful to UNISA
  29. 29.  Thank you! Margaret @mdkorosec