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Creating a High-Performance IT
Organization
mike d. kail
VP of IT Operations
Netflix
@mdkail
• 40m subscribers
• Original Content
• House of Cards
• Arrested
Development
• Orange Is The
New Black
• Hemlock Grove
• Lilyhammer
• Derek
• Turbo: FAST
IT Operations
Client
Technology
Services
Ad
Technology

Financial
Applications

Enterprise
Application
Development

Enterprise
Technology
Solutions

Database
Engineering

Enterprise
Platform Services ISS/NO
C

HR/IS

Network Engineering
Infrastructure Systems
+ Storage
Information
Security
10x(Thinking)
10x(Goal)  Netflix Corporate IT 100% in Public Cloud
01.01.2015
“And those who were
seen dancing were
thought to be insane
by those who could
not hear the music.”
-- Friedrich Nietzsche
10x(Agility)

“Treading water is the same as drowning for people like you and me”
-- F.U. House Of Cards
“Take a step back.
Look at the bigger picture” – F.U.
Compensation Philosophy
• Pay Top of Market
• All Cash Comp
• No Bonus
• No ISOs/RSUs
• Most efficient means

360 Review Philosophy
• Start, Stop, Continue
• Actionable feedback
Questions?

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Creating a High-Performance IT Organization at Netflix

Editor's Notes

  1. Moonshot Thinking applied to Organization
  2. Moonshot Thinking – Don’t aim for 10% gains, aim for 10x improvementsIT Agility increased 10x by not procuring, racking/installing, maintaining the hardware layer
  3. Make sure your entire team hears the music and is aligned with the 10x goal
  4. Fear of failing to meet the 10x goal will have a cascading effect throughout the OrgLead by confidence and clarity