Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Sxsw 2019 - Putting Empathy into Business and AI


Published on

A selection of slides for #SXSW2019 presentation by Minter Dial, Putting Empathy into Business and Artificial Intelligence. Sunday March 10 at 11am in the Convention Center Room 9ABC. Please come and join. #SXSWEmpathy

Published in: Leadership & Management
  • Be the first to comment

  • Be the first to like this

Sxsw 2019 - Putting Empathy into Business and AI

  1. 1. @mdial minterdial.comAll rights reserved ©2019 @mdial HEARTIFICIAL EMPATHYHow to Put Heart into Business and Artificial Intelligence 10101010101010 01000101 010101111001 010101010 10101010101010 10101010101010101010101010101010101 010100110110110101010101010101010 01010101010101010101010101010101010 01010101011101001010101010101 01010101011100000101010101010101010 1010101010110000101010101010101010 10101010101010101010101010101010 0101010101101000010101 01010101010101010 10101010101010101010101010 01010
  2. 2. @mdial minterdial.comAll rights reserved ©2019 what it’s not… feeling sorrow or concern for the other person feeling the need to take action to help the other person sympathy compassion empathy
  3. 3. @mdial minterdial.comAll rights reserved ©2019 top 10 in Global Empathy Index increased value >2x vs the bottom 10 and generated 
 50% more earnings
  4. 4. @mdial minterdial.comAll rights reserved ©2019 State of the Workplace Empathy study 2018 by Businessolver “87% of CEOs see a direct link between workplace empathy and business performance, productivity, [employee] retention and general business health.”
  5. 5. @mdial minterdial.comAll rights reserved ©2019 empathy retail store customer servicesocial media marketing R&D (customer)
  6. 6. @mdial minterdial.comAll rights reserved ©2019 self empathyrelational empathyorganisational empathy
  7. 7. @mdial minterdial.comAll rights reserved ©2019 measuring empathy how well do employees feel understood the ethics of a company leadership/management style what the employees think of the CEO how many scandals and audit infractions the company has had…
  8. 8. @mdial minterdial.comAll rights reserved ©2019 Mirroring speech patterns Rendering of emotions through syntax (emojis and images) Exhibiting transparency Non-repetitive conversation Reading between the lines Allowing agency Principles from
 Empathic Futures
  9. 9. @mdial minterdial.comAll rights reserved ©2019 teaching the machine ★Use as much context as possible: remember past user’s actions, idleness, time and location the user is in. ★Compose numerous strong responses for each intent and ensure that the machine does not repeat itself time after time. ★Record entities used in the dialog, match the pronouns to those entities, use relevant synonyms. Evgeny Sorokin (Devexperts)
  10. 10. NEW 2019 Finalist FUTUREPROOF.LY 2018 Winner