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LikeMinds Festival Exeter 2018 Workshop on Digital Transformation

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At the LikeMinds Festival in Exeter, run by Drew Ellis, I did two workshops on Digital Transformation. Change happens in STEPS!

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LikeMinds Festival Exeter 2018 Workshop on Digital Transformation

  1. 1. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd @mdial DIGITAL TRANSFORMATION CHANGE HAPPENS IN STEPS C O N S U L T A N C Y DIGITALPROOF
  2. 2. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd Specific
 Project Small Steps Top Down Bottom Up How does change happen? …
  3. 3. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd the change equation David Gleicher (Dannemiller version) Change Formula D x V x F > R Dissatisfaction with status quo Resistance to change First steps in vision Vision of future (desired state)
  4. 4. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd What is the level of dissatisfaction? How clear is the vision of the future? How committed to continuous learning are you and your team? #1 ❑ 0 10 Self Awareness
  5. 5. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd security cloud A.I. innovation privacy big data business model open real-time gamification A.R. artificial intelligence augmented reality IoTInternet of Things Digital “bright shiny objects” infrastructure devices technologies social media platforms apps databases M e t a c o n c e p t s
  6. 6. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd N x x x x x x x x x x x x x x x x x
  7. 7. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd what’s your direction? where’s your North? what’s your strategy?
  8. 8. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd How well defined is your NORTH? How well defined is your STRATEGY? To what extent are your RESOURCES allocated to fulfilling your strategy? #2 ❑ 0 10 Strategy
  9. 9. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd Question Name Where am I? Context (Self Awareness) What's the role of digital? Strategy (Know Your North) My customer Market How do I shape and control? Governance Buy in Franchise Technology, People and Process Resourcing How do I start? Mobilisation Test and learn Improvement When it's over? Sunset/integration Digital Leadership Transformation Framework™*
  10. 10. For each profession, would you tell me if you generally trust them to tell the truth or not? https://www.ipsos.com/ipsos-mori/en-uk/politicians-remain-least-trusted-profession-britain
  11. 11. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd Personal Internal Emotion Imperfect External Rational Perfect Professional
  12. 12. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd 6 reasons why the boss ought to be on social… 1. set the example to the rest of the team 2. get in touch directly with customers (R&D Chesky) 3. be up to date to the minute on what counts 4. understand how social media marketing and communications are evolving 5. make the boss human 6. be more relevant…
  13. 13. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd what can you do to build greater trust with your network, stakeholders, employees and/or clients? 1 2 3 #3 ❑
  14. 14. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd sales productivity marketing effectiveness talent development operational efficiencies digital transformation customer centricity brand essence employee engagement values (behaviors) de facto culture Business
 Need
  15. 15. @mdial All rights reserved - DigitalProof Consultancy Ltd The 4 Phases Shareholder Phase 1 Phase 2 Customer Employee Purpose Phase 3 Phase 4Credit: Stan Phelps, Purple Goldfish
  16. 16. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd meaningfulness PEOPLE PLANET PURPOSE PRIZE Engagement Belonging Attitude Sustainability Legitimacy Project Pleasure Play Promotion Mission Making a Difference A Better Place PROFIT Strategy ESG
  17. 17. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd what could you do to add meaningfulness to your day (and for your team) 1 2 3 #4 ❑
  18. 18. All rights reserved - DigitalProof Consultancy Ltd @mdial https://hbr.org/2016/12/the-most-and-least-empathetic-companies-2016 top 10 in Global Empathy Index increased value >2x vs the bottom 10 and generated 
 50% more earnings
  19. 19. All rights reserved - DigitalProof Consultancy Ltd @mdial empathy retail store customer servicesocial media marketing R&D (customer)
  20. 20. All rights reserved - DigitalProof Consultancy Ltd @mdial minterdial.com/heartificial-empathy « Dial skillfully illustrates how we can industrialise meaningful solutions for human happiness. » 'Nell' Watson  AI & Robotics Faculty Singularity University « A must-read for forward-thinking leaders everywhere. » Marty Neumeier
 Author of Metaskills and The Brand Gap « …a thought-provoking exploration of the role of empathy in the modern workplace, and how to nurture and sustain it. » Dorie Clark, 
 adjunct professor at Duke University's Fuqua School of Business 
 and author, Entrepreneurial You and Stand Out
  21. 21. @mdial C O N S U L T A N C Y DIGITALPROOF All rights reserved - DigitalProof Consultancy Ltd CHANGE HAPPENS IN STEPS s t e p s t r a t e g y r u s t m p a t h y u r p o s e e l f a w a r e n e s s
  22. 22. All rights reserved - DigitalProof Consultancy Ltd @mdial C O N S U L T A N C Y DIGITALPROOF Dialling Up Transformation futureproof.ly thelastringhome.com minterdial.com dialminter@gmail.com @mdial 101010101 01000 01010111 010101 101010101 1010101010101010101010101 01010011011011010101010 0101010101010101010101010 01010101011101001010 010101010111000001010101 101010101011000010101010 10101010101010101010101 010101010110100 010101010101 101010101010101010 010 minterdial.com/ heartificial-empathy

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