Internet Inside Organizations From Controlling To Empowering


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Human Resource Management strategy for organizational problem for NWC . Our goal was to propose a HRM strategy to solve the Internet filtering problem inside organizations .

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  • Seventeen percent of the sample wrote that the Internet should be used at work for‘information’ purposes, such as reading the news of the day people (17%) who wrote that one should beallowed to use the web at work to access information, such as news, politics and the weather.Sixty-one percent of the sample wrote that‘offensive material’ should be banned in the workplace, Offensive material – including pornography,unethical material, discriminating material, criminal material, and violenceSixty one percent of this sample responded that offensive material should be banned in theworkplace. Women stated this more than men did. Women also disagreed more strongly thanmen did to the quantitative question that asked whether workers should be permitted to accessSexual material on the Internet at workAlthough over half of the participants stated that they wanted offensive material banned from theworkplace, this current study suggests that filtering software is not the only way forward to theprevention of offensive material. In fact, only 37% of the participants stated that they would liketheir employer to utilise filtering software to filter out offensive material.
  • > > The customer support activity is now in public ( instant monitoring , self assessment )> low setup cost for Twitter account , it will reduce calls to call centers . > Self-Control internet mechanism  > > empower employees and trust them which will lead to employees satisfaction , and thus better service .> Increase customer satisfaction , and increase employees productivity  > > Opening new customer support channel ( Twitter account )> Employees freedom > > Employees will do what they enjoy doing
  • Internet Inside Organizations From Controlling To Empowering

    1. 1. Internet Inside OrganizationsFrom Controlling To Empowering<br />Group 1 : Ana , Hesham , Jocelyn , and Mazen<br />10/11/2010<br />1<br />HRMT8504<br />
    2. 2. Outline<br />Stakeholders<br />About the organization<br />The Organizational Problem<br />HRM strategy to solve the problem<br />The strategy and the organization mission<br />Strategy Implementation <br />10/11/2010<br />2<br />HRMT8504<br />
    3. 3. Stakeholders<br />Shareholders<br />Directors<br />Employees<br />IT department<br />10/11/2010<br />3<br />HRMT8504<br />
    4. 4. The National Water Company<br />The National Water Company (NWC) is a Saudi joint stock company fully owned by the government .<br />Provide water and wastewater services in accordance with the latest international standards .<br /> NWC focuses on :<br /> Providing drinking water of high quality.<br /> Providing all households with water and wastewater connections.<br /> The preservation of natural water resources<br />Making maximum use of the Treated Sewage Effluent (TSE)<br />10/11/2010<br />4<br />HRMT8504<br />
    5. 5. The National Water Company (cont.)<br />NWC Mission Statement<br />“ Is to provide exceptional water and wastewater services in a reliable, sustainable and cost-effective manner, focusing on the satisfaction of their customers , employees and communities, to deliver strong performance through a commercially viable organization”<br />10/11/2010<br />5<br />HRMT8504<br />
    6. 6. Key Objectives & Strategies<br />Short Term: <br />Built the organization and expand locally<br />Long Term<br />Become a leading water utility in the region <br />10/11/2010<br />6<br />HRMT8504<br />The National Water Company (cont.)<br />
    7. 7. The organizational Problem<br />Employees are spending a lot of time on the internet doing unrelated activities which lead to low productivity per employee.<br />FaceBook<br />Twitter.<br />MSN.<br />Youtube.<br />10/11/2010<br />7<br />HRMT8504<br />
    8. 8. Why it is a problem ? <br />Consuming company time and resources without any benefits. <br />Improper use of internet by employees will slow company network down.<br />Loss of productivity and revenue to company.<br />Misleading the company’s objectives.<br />Illegal use might cause the company many problems.<br />10/11/2010<br />8<br />HRMT8504<br />
    9. 9. What made the problem more complicated ?<br />Bad solutions by Human Resource Department:<br />Reducing bandwidth limit for all organization’s employees.<br />Blocking lots of websites every day.<br />providing a list of the employees with the websites that were visited by them every month to their managers ( privacy ).<br /> limit the internet browsing to 2 hours/day !<br />10/11/2010<br />9<br />HRMT8504<br />
    10. 10. Monitoring employee use of the internet<br />Internet Restriction<br />To regulate Internet access is by restricting access to some sites<br />TCP/IP Header Filtering, TCP/IP Content Filtering, Proxy Filtering<br />2. Employee Monitoring<br /> A form of quality control<br /> An enabling tool for supervisors to better correct, improve, and evaluate employee performance measure efficiency<br />Uncover employee disloyalty<br />10/11/2010<br />10<br />HRMT8504<br />
    11. 11. Advantages and Disadvantages of Monitoring <br />Protecting organizational assets<br />block spam and viruses<br />prevent the misuse of company facilities<br />to be proactive in measuring productivity and employee outputs<br />maintain confidentiality<br />too personal <br />employee privacy<br />10/11/2010<br />11<br />HRMT8504<br />
    12. 12. Monitoring employee use of the internet in Philippine organizations<br />This research investigates the use, restriction, and monitoring of Internet facilities provided to employees in Philippines organizations<br />Methodology: Survey through telephone and email<br />Respondents: Managers or Human Resource Managers in the organizations (567 organizations)<br />10/11/2010<br />12<br />HRMT8504<br />
    13. 13. Study Results<br />58% of organisations blocked some internet sites (Government, Private, Non-Profit)<br />40-48% organisation having email and internet use policy<br /> Common websites blocked:<br />69% Pornography, 53% Gaming, 37% Social networking<br />
    14. 14. Should Filtering Software be utilised in the workplace?<br />This paper reports the findings of Australians about their attitudes on appropriate usage of the Internet and email in the workplace, and their opinions on filtering software<br />Methodology: Online survey<br />Respondents: 524 Australian (54 % male and 46% female)<br />10/11/2010<br />14<br />HRMT8504<br />
    15. 15. Results<br />Both qualitative and quantitative data were collected for this study<br />17 % non-work related Internet Material<br />19% non-work related Email Material<br />61% of sample states that “Offensive material” should be banned<br />only 37% of the participants stated that they would like their employer to utilise filtering software to filter out offensive material<br />10/11/2010<br />15<br />HRMT8504<br />Study Results<br />
    16. 16. Impacts on individual level<br />Employees have objected the electronic monitoring because it: <br />1. Represents an invasion of privacy <br />2. Poses a threat to employee physical and mental health (by increasing stress )<br />3. Diminishes the quality of work life <br />4. Is unfair and unethical. <br />10/11/2010<br />16<br />HRMT8504<br />
    17. 17. HRM strategy to solve the problem<br />Self- Monitoring( Direct ) <br />introducing new policies regarding the allowed time to be spent on non-work related websites (Levels) Then <br />Allowing employees to be aware of how much time they spent on the internet.<br />Result :<br />Employees have the control and judge themselves. <br />10/11/2010<br />17<br />HRMT8504<br />
    18. 18. HRM strategy to solve the problem<br />Task Oriented ( Direct ) <br />Focusing on tasks by integrating the workflow system with the internet usage.<br />Results:<br />Encourage employees to finish their tasks and maintain high productivity levels.<br />To give employees sense of control .<br />10/11/2010<br />18<br />HRMT8504<br />HRM strategy to solve the problem<br />
    19. 19. HRM strategy to solve the problem<br />Employees Engagement( Indirect ) <br />Engaging employees in using the internet to support the organization objectives and to run it's services ( Social Networks )<br />Results:<br />increase the level of trust and satisfaction.<br /> instant feedback can be generated.<br />10/11/2010<br />19<br />HRMT8504<br />Strategy Alignment<br />HRM strategy to solve the problem<br />
    20. 20. Our Mission is to provide exceptional water and wastewater services in a reliable, sustainable and cost-effective manner, focusing on the satisfaction of our customers, employees and communities ……<br />10/11/2010<br />20<br />HRMT8504<br />Strategy Alignment<br />
    21. 21. Strategy Alignment<br />Cost effective:<br />Increasing employees productivity .<br />Setting up the new support service is cost-effective . <br />Satisfaction: <br />Self-Control internet mechanism <br />Increase customer satisfaction , and increase employees productivity<br />Employees freedom<br />10/11/2010<br />21<br />HRMT8504<br />
    22. 22. HRM activities affected <br />Recruitment & selection<br />Evaluation<br />Employment Engagement<br />Training & development<br />Rewarding<br />10/11/2010<br />22<br />HRMT8504<br />
    23. 23. Strategy Implementation <br />Phase 1 : Data Collection<br />Where do our employee spend the most time in ?<br />How can we turn this activity in these sites to be for the company good ?<br />Who from our  employees are active in social network sites ?<br />10/11/2010<br />23<br />HRMT8504<br />Strategy Implementation <br />
    24. 24. Strategy Implementation <br />Phase 2 : Self-Monitoring and control To-Do's<br />Adjusting the workflow system to be integrated with the internet.<br />Introducing the new e-monitoring system.<br />Define internet policies.<br />Announce the new changes.<br />10/11/2010<br />24<br />HRMT8504<br />Strategy Implementation <br />
    25. 25. Strategy Implementation <br />Phase 3 : Kick-off ( BETA release )<br />Set Social Media strategy for the NWC<br />Launch FacebookOR twitter account for one department for pilot test ( e.g. customer service ).<br />10/11/2010<br />25<br />HRMT8504<br />Strategy Implementation <br />
    26. 26. Strategy Implementation <br />Phase 4 : Evaluate and review the beta launch<br />Number based evaluation : ( # of happy customers  , # of replies , # of tweets OR posts ..etc )<br />How can we improve our existing position ? <br />Adjust the plan<br />10/11/2010<br />26<br />HRMT8504<br />Strategy Implementation <br />
    27. 27. Strategy Implementation <br />Phase 5 : Official Launch<br />Rewarding based on active participation in the company's social network sites . <br />Measure the social media channel effectiveness compared to other channels .<br />10/11/2010<br />27<br />HRMT8504<br />
    28. 28. Examples<br />Facebook:<br />The University of Western Australia<br />Ernst & Young Careers - Australia<br />Twitter :<br />Dell :<br />Mobily :<br />10/11/2010<br />28<br />HRMT8504<br />
    29. 29. Examples<br />10/11/2010<br />29<br />HRMT8504<br />Ernst & Young Careers Facebook fan page >><br /><< Mobily Twitter account<br />
    30. 30. Herzbery’s Theory<br />Herzberg's Motivators and Hygiene Factors <br />It suggested that job satisfaction and job dissatisfaction are caused by different and independent sets of factors<br />Motivator Factors: nature of job, achievement in the work, possibilities of personal growth and promotional opportunities<br />Hygiene factors: working conditions, salary, company policies, job security, quality of supervision <br />Herzbery’s Theory<br />
    31. 31. Herzbery’s Theory<br />10/11/2010<br />HRMT8504<br />31<br />
    32. 32. How companies are benefiting from Web 2.0<br />10/11/2010<br />HRMT8504<br />32<br />McKinsey Global Survey Results<br />
    33. 33. Alampay, E. & Hechanova M 2010, ‘Monitoring employee use of the internet in Philippine organisations’,The Electronic Journal of Information Systems in Developing Countries, vol 40, Available from: <> [30 September 2010]<br /> <br />Whitty, M 2004, ‘Should Filtering Software be utilised in the Workplace? Australian Employees’ Attitudes towards Internet usage and Surveillance of the Internet in the Workplace’, Surveillance & Society, Available from:<>. [21 September 2010]<br /> <br />Business Technology Office 2010, How companies are benefiting from Web 2.0: McKinsey Global Survey Results, Mckinsey & Company, Available from: <>. [1 October 2010]<br />10/11/2010<br />HRMT8504<br />33<br />References<br />