I feel the conflict / problem / opportunity is _______. What do you think is the conflict, problem or opportunity? How would others view this?
 Why is this important to you? Let me explain why this is important to me. Why is this important to others?
 What solution would you like to see? Here is the solution I would like to see: ___ What solution is best for everyone and supports our values, strategy, etc.?
What actions can we take that will best address this conflict?
Communication Skills CycleListenRespondAcknowledge
MC BUSI 6312 Fall 2011 week 11 presentation
ManagerialCommunicationsNovember 14, 2011
Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe. My father was in an accident, but now he is in a hospital safe.I knew a man who put out a fire, in his pajamas. I knew a man who put out a fire in his pajamas.
Unfortunate Comma PlacementMy father was in an accident but now he is in ahospital, safe. My father was in an accident, but now he is in a hospital safe.I knew a man who put out a fire, in his pajamas. I knew a man who put out a fire in his pajamas.Woman, without her, man is nothing. Woman without her man is nothing.We buy, crack, and sell pecans. We buy crack and sell pecans.
My interests include: cooking dogs, shopping, dancing...Goat’s cheese salad ingredients: lettuce, tomato, goats, cheese.Slow children crossingHighlights of his global tour include encounters with Nelson Mandela, an 800-year-old demigod and a dildo collector.
W ITHOUT B EING D ISRUPTIVE :• Read something or look out the window (it is okay to go online)• Stand or walk along the back of the room.• While still listening to the presentation, put on your headphones or act like you are sleeping
Myers-Briggs – Use it to minimize / diffuse conflictIntroversion ExtroversionPrefers to discuss a few issues Prefers to discuss a broad range ofIn depth issuesPrefers some advanced warning Prefers to respond to issues as theyof discussions come upPrefers to communicate formal Prefers to communicate face to faceinformation in writingPrefers to think things through, Prefers to try things out first, andand then act then think
iNtuition Sensing Focuses on what might be in the Focuses on the here and nowfuturePrefers to change and innovate Prefers tried and trusted solutions Uses bursts of energy to address Proceeds through a project step byimportant tasks stepPrefers to communicate the big Prefers to communicate using factspicture and trends and details
Thinking FeelingIs interested in costs and Tends to focus on areas ofbenefits agreementRegards competence as Tends to see the positives in aImportant person or situationTends to see the flaws in Regards others experience anda person or situation views as importantTends to focus on areas of Is interested in the impact ondisagreement people
Judgment PerceptionLikes to define boundaries, Likes to maintain opennesssuch as responsibilityPrefers to meet deadlines Prefers to leave things until the lastwith time to spare minuteLikes to make decisions and Likes to review decisions in thethen stick to them light of new informationPrefers to plan work, and then Prefers to tackle work in a flexiblefollow the plan manner