Design London DOME poster

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24 May Royal College of Art

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Design London DOME poster

  1. 1. DOME<br />Work design –supply chain <br />Reminders – notifiers – posters <br />Equipment – sinks-trolleys-dispensers <br />Space – Rooms – Bed Space <br />Training<br />Audit – control systems <br />Information Management <br />Design of processes Standardization – Repetition<br />Ergonomics in Servicescape <br />Design Out Medical Error <br />The Method <br />Analyse 5 ward processes from surgical wards and compare with 5 industrial examples of safety processes (rail, marine, chemicals, construction, and animal hospital) <br />Result: <br />HCAS (Healthcare Complex Adaptive Systems) + Modularity and Redesign communication at the interfaces between the processes <br />Research Question: how to design in order to minimize medical error in ward processes? <br />Findings <br />1st level Systemic causes Systems design Systemic Holes <br />Complexity in healthcare processes stems from the diversity of the components of the service in terms of activities, personnel, resources needed, organizational practices, patient complications and types of services. Current organizational practices have not tackled complexity adequately, allowing for unacceptable levels of errors leading to patient harm. <br />..... study processes as complex adaptive systems by using the Healthcare Error Proliferation Model, and use the concept of service modularity in this model in order to redesign the architecture of the processes. <br />Designers (Jonathan West, Grace Davey and Ed Matthews Helen Hamlyn Royal College of Art) <br />Medical Doctors/Researchers (Oliver Anderson and Andrea Brodie , St Mary’s Hospital) <br />Management Researchers (Maria Kapsali and Emma Stanton, Design London Imperial Business School ) <br />

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