RWE Group Business Services PAGE 1From 25 – 2,500 users:Experiences from an Atlassian rolloutHope Jack17/05/13
RWE Group Business Services PAGE 217/05/13How to grow Confluence & Jira1. Philosophy2. Who we are3. Know your audience4. T...
RWE Group Business Services PAGE 317/05/13PhilosophyDuring my days as a Sky TV customer service rep I learnt a very import...
RWE Group Business Services PAGE 417/05/13Who we areRWE Supply & TradingBased in Essen, Germany: with Europe’s largest and...
RWE Group Business Services PAGE 517/05/13“Know Your Audience”Adoption of Confluence by business users needs a different a...
RWE Group Business Services PAGE 617/05/13Talking another language “Utilis”
RWE Group Business Services PAGE 7My Personas17/05/13
RWE Group Business Services PAGE 817/05/13Driving Adoption
RWE Group Business Services PAGE 9Challenges17/05/13
RWE Group Business Services PAGE 1017/05/13Stats
RWE Group Business Services PAGE 1117/05/13Lessons Learned
RWE Group Business Services PAGE 1217/05/13Use Cases> Every IT project> Gas Operations (24/7)> IT Change Processes> Back O...
RWE Group Business Services PAGE 13THANK YOU VERY MUCH FORYOUR ATTENTION.17/05/13
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From 25 - 2500 users: Experiences from an Atlassian rollout

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How RWE Supply & Trading supported an Atlassian toolset rollout from 25 to 2,500 users. Author: Hope Jack, originally presented at the London Atlassian User Group, 14 May 2013 http://www.meetup.com/UK-Atlassian-Community/

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From 25 - 2500 users: Experiences from an Atlassian rollout

  1. 1. RWE Group Business Services PAGE 1From 25 – 2,500 users:Experiences from an Atlassian rolloutHope Jack17/05/13
  2. 2. RWE Group Business Services PAGE 217/05/13How to grow Confluence & Jira1. Philosophy2. Who we are3. Know your audience4. Talking another language “Utilis”5. Challenges6. Stats 2009 – 20137. Lessons Learned
  3. 3. RWE Group Business Services PAGE 317/05/13PhilosophyDuring my days as a Sky TV customer service rep I learnt a very importantlesson!When there is a problem people don’t like to feel isolated that they are theonly one with the same problem. So what I used to do was always say “Oh Ihave had that problem already today” Immediately their attitude wouldchange. So today I use this mantra dealing with my users.
  4. 4. RWE Group Business Services PAGE 417/05/13Who we areRWE Supply & TradingBased in Essen, Germany: with Europe’s largest and most sophisticated energy trading floorHub for all tradable commodities, in both their physical and/or derivative forms, including power,gas, coal, freight, oil, weather, emissions certificates and renewable energies
  5. 5. RWE Group Business Services PAGE 517/05/13“Know Your Audience”Adoption of Confluence by business users needs a different approachfrom the “early adopters in the IT department
  6. 6. RWE Group Business Services PAGE 617/05/13Talking another language “Utilis”
  7. 7. RWE Group Business Services PAGE 7My Personas17/05/13
  8. 8. RWE Group Business Services PAGE 817/05/13Driving Adoption
  9. 9. RWE Group Business Services PAGE 9Challenges17/05/13
  10. 10. RWE Group Business Services PAGE 1017/05/13Stats
  11. 11. RWE Group Business Services PAGE 1117/05/13Lessons Learned
  12. 12. RWE Group Business Services PAGE 1217/05/13Use Cases> Every IT project> Gas Operations (24/7)> IT Change Processes> Back Office – Recurring checks> Compliance – New Counterparty> HPQC Bridge – Slovakian Test Centre
  13. 13. RWE Group Business Services PAGE 13THANK YOU VERY MUCH FORYOUR ATTENTION.17/05/13

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