CoNtACt uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
Home            In-house Billing Support Services                                    (Mouse over for animation)           ...
Home              In-house Billing Support Services                                             (Mouse over for animation)...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
CONTACT US: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com                                                                   ...
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Improving Your Practice's Revenue Cycle

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In today’s challenging and increasingly complex healthcare market, McKesson Practice Consulting Solutions experts can help your group identify and resolve a wide variety of critical billing and operational issues that have an impact on the health of your practice.

From analysis of your in-house operations to full implementation of billing support services, we’ll uncover your practice’s needs and develop a customized, flexible
solution to help your staff optimize resources, reduce risk and better manage your revenue cycle operations.

Whether you have a short-term need or require a more in-depth engagement, McKesson has the people, experience and resources to position your in-house billing operations for stable results and future growth.

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Improving Your Practice's Revenue Cycle

  1. 1. CoNtACt uS: 800.234.4550 or consultinginfo@mckesson.com Next PrintAbout Additional InformationLet our Revenue Cycle experts show you how toenhance your in-house billing operation.From billing system set-up to In today’s challenging and increasingly complex Practice Analysis healthcare market, McKesson Practice Consulting Learn more about how McKessoncharge capture to A/R follow-up to Practice Consulting Solutions can help Solutions experts can help your group identify andstaffing management, McKesson’s improve your practice resolve a wide variety of critical billing and operationalexperienced consultants can issues that have an impact on the health of your practice.help your in-house billing team From analysis of your in-house operations to fulloptimize performance. implementation of billing support services, we’ll uncover your practice’s needs and develop a customized, flexible Contact us for more info today! solution to help your staff optimize resources, reduce To learn more about McKesson Practice risk and better manage your revenue cycle operations. Consulting Solutions and its services, please call us at 800.234.4550 or e-mail Whether you have a short-term need or require a more us at consultinginfo@mckesson.com. in-depth engagement, McKesson has the people, experience and resources to position your in-house billing operations for stable results and future growth. View our In-house Billling Support Services ChartInformation Case Study 1 Case Study 2 Case Study 3 Boost collections with Increase Collections and Increase Collections While Interim Accounts Receivable Decrease Staffing Costs Identifying Revenue Cycle Management from McKesson with McKesson Practice Improvement Opportunities Practice Consulting Solutions Consulting Solutions with McKesson Play Play Play
  2. 2. Home In-house Billing Support Services (Mouse over for animation) HigH invoLvement soLutionsLow invoLvement soLutions Analysis Supplemental Project Based Business Office Staffing Resources Management
  3. 3. Home In-house Billing Support Services (Mouse over for animation) HigH invoLvement soLutionsLow invoLvement soLutions – Comprehensive Business Office – Coding/Data Entry/ Management A/R follow-up/ – Staffing Management Backlog Assistance – – Seasonal FTE – On-site and Virtual Resources – Billing System Business Office Transition Support Oversight– Billing Performance – – Transitional Analysis Management and – Billing Performance – Short- and Long-Term Staffing Strategy/Development In-house Billing– Staffing Assessments – – Training Assistance – A/R Wind-Down Solutions– Operations Services Effectiveness – – Short- and Long-Term Billing Office FTE – Early Out Receivables– Resource Analysis Support Management– Billing System – Credit Balance Functionality Resolution Support– Reporting and Analytics Analysis Supplemental Project Based Business Office Staffing Resources Management
  4. 4. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Home Next PrintAbout ServiceS Case Study One Additional Information Practice Analysis Learn more about how McKesson Practice Consulting Solutions can help improve your practice View our In-house Billling Support Services Chart Contact us for more info today! To learn more about McKesson Practice Consulting Solutions and its services, please call us at 800.234.4550 or e-mail us at consultinginfo@mckesson.com.Profiles Case Study 1 Case Study 2 Case Study 3 Boost collections with Increase Collections and Increase Collections While Interim Accounts Receivable Decrease Staffing Costs Identifying Revenue Cycle Management from McKesson with McKesson Practice Improvement Opportunities Practice Consulting Solutions Consulting Solutions with McKesson Play Play Play
  5. 5. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Next Print About ServiceS Case Study OneBoost Collections with Additional InformationInterim Accounts ReceivableManagement from McKessonPractice Consulting Solutions Practice Analysis Learn more about how McKesson Practice Consulting Solutions can helpBackground improve your practice- 15 Physician Practice in California- Serves three hospitals- Owns a stand-alone imaging center and is a partner Results Contact us for more info today! in another imaging center Improved Collections, Reduced A/R Days To learn more about McKesson Practice- Handles more than 350,000 procedures annually After 3 months Consulting Solutions and its services,Issue please call us at 800.234.4550 or e-mail - Monthly collections up 4%- Difficult transition to a new billing platform us at consultinginfo@mckesson.com. - A/R days down 5%- Collections dropped more than 7% After 6 months- A/R days increased to 74 - Additional 3% increase in monthly collections- $20 million in old A/R went unaddressed - A/R days dropped an additional 10% View our In-house Billling- A/R greater than 120 days ballooned to greater than 30% of total A/R One Year Support Services Chart - Billing process strengthened for future growthSolution - Annual cash collections 9% higher than previouslyMcKesson Practice Consulting Solutions provided - A/R backlog dropped by 19%interim support - A/R days reduced by 24%On-site McKesson Consulting team- Audited the billing process Impact- Established priorities Practice experienced the best cash year ever while McKesson provided interim services. With improved- Streamlined billing process processes set up by McKesson Consulting, the partners- Provided resources to immediately assist in were able to strategically position the practice for reducing A/R backlog additional growth.
  6. 6. CONTACT US: 800.234.4550 or consultinginfo@mckesson.com Home Next PrintAbOUT ServiCeS Case Study Two Additional Information Practice Analysis Learn more about how McKesson Practice Consulting Solutions can help improve your practice View our In-house Billling Support Services Chart Contact us for more info today! To learn more about McKesson Practice Consulting Solutions and its services, please call us at 800.234.4550 or e-mail us at consultinginfo@mckesson.com.Information Case Study 1 Case Study 2 Case Study 3 Boost collections with Increase Collections and Increase Collections While Interim Accounts Receivable Decrease Staffing Costs Identifying Revenue Cycle Management from McKesson with McKesson Practice Improvement Opportunities Practice Consulting Solutions Consulting Solutions with McKesson Play Play Play
  7. 7. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Next Print About ServiceS Case Study TwoIncrease Collections and Additional InformationDecrease Staffing Costswith McKesson Consulting Practice Analysis Learn more about how McKessonBackground Practice Consulting Solutions can help- Hospital employed practice in Southeastern U.S. improve your practice- 120 Multi-Specialty physicians in multiple practices- Clinical services for more than 400K cases annually Results Contact us for more info today!Business Challenges- Experiencing staffing and A/R Management Issues Improved Collections, Reduced Staffing Costs and To learn more about McKesson Practice Enhanced Management Reporting Consulting Solutions and its services,- Central billing office (CBO) leadership turnover and After 6 months: please call us at 800.234.4550 or e-mail management void - Collections up nearly 14% over prior baseline us at consultinginfo@mckesson.com.- Budget issues prevented hiring for CBO positions- Several million dollars in untouched, aging A/R - Staffing costs reduced by 8%-10%- Shortage of CBO staff in key positions - Greater integration of CBO to health system- Staff recruiting, retention and management issues - Ongoing status/performance review meetings with View our In-house Billling- Practice management system concerns Health System Sr. Management Support Services Chart - Development of a reliable stable strategic business- Years of inability to overcome these challenges partnerSolution ImpactMcKesson Practice Consulting Solutions stepped in to The practice was able to utilize McKesson’s vastprovide interim support with and on-site team: experience to manage its CBO, increase collections,- Provided supplemental staffing, CBO management reduce staffing costs, develop improved processes and and executive leadership enhance management reporting.- Managed all facets of the 60+ FTE CBO operation “We are very enthusiastic about the performance with- Stabilized CBO operation and A/R mgmt. results and McKesson Consulting. My fingers have blisters on provide consistent, actionable CBO performance and them from counting the money.” information to Health System leadership - Practice VP of Physician Affairs
  8. 8. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Home Next PrintAbout ServiceS Case Study Three Additional Information Practice Analysis Learn more about how McKesson Practice Consulting Solutions can help improve your practice View our In-house Billling Support Services Chart Contact us for more info today! To learn more about McKesson Practice Consulting Solutions and its services, please call us at 800.234.4550 or e-mail us at consultinginfo@mckesson.com.Information Case Study 1 Case Study 2 Case Study 3 Boost collections with Increase Collections and Increase Collections While Interim Accounts Receivable Decrease Staffing Costs Identifying Revenue Cycle Management from McKesson with McKesson Practice Improvement Opportunities Practice Consulting Solutions Consulting Solutions with McKesson Play Play Play
  9. 9. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Next Print About ServiceS Case Study ThreeIncreasing Collections While Identifying Additional InformationRevenue Cycle ImprovementOpportunities with McKessonBackground Practice Analysis- Private practice group in the Southeast Learn more about how McKesson Practice Consulting Solutions can help- 22 Physicians supporting multiple hospital locations improve your practice- Clinical services for more than 550,000 procedures annuallyBusiness Challenges Results Contact us for more info today!- Experiencing CBO, staffing and A/R Management Issues Improved revenue cycle operations, back-log To learn more about McKesson Practice- Coding, charge entry and payment posting back-logs reductions and increased collections: Consulting Solutions and its services,- Several million dollars in untouched, aging A/R - Reduction in coding backlog from 30 to 7 days please call us at 800.234.4550 or e-mail- Staff recruiting, retention and management issues - Reduction in charge entry backlog from 60 to 13 us at consultinginfo@mckesson.com.- Extensive use of overtime by various staff members days- Underutilized practice management system - Improved coding & documentation by physicians - Eradicated 71% of system errors that existed- Managed care contracts below market View our In-house Billling - Enhanced system functionality, utilization and- Concerns of leadership effectiveness in identifying/ reporting Support Services Chart addressing issues and developing a turnaround plan - Developed a managed care improvement planSolution - Established performance monitoring process to- McKesson developed an improvement plan and address and resolve future issues with physician provided interim support leadership- Quantified CBO underperformance, coding issues and leadership improvement opportunities Impact- Provided CBO staffing, and leadership support The client was able to utilize McKesson’s vast experience to review its practice, increase collections, reduce- Performed coding and documentation training revenue cycle backlogs, curtail overtime costs, develop- Presented consistent, actionable CBO performance improved billing processes, and position the practice for information to practice leadership improved managed care contract negotiations.
  10. 10. coNtAct uS: 800.234.4550 or consultinginfo@mckesson.com Home Next PrintAbout ServiceS Additional InformationAbout McKesson Practice ConsultingMcKesson Practice Consulting Solutions offers an option for practices that need billing operationsassistance but do not want to abandon their in-house billing structure. Practice Analysis Learn more about how McKessonPractice Consulting in-house billing support services are flexible and customized to the individual Practice Consulting Solutions can helppractice’s needs, and include project-based, short-term involvement in a billing office to long-term, improve your practicefully engaged business office management. McKesson’s healthcare consulting specialists averagemore than 20 years of physician practice billing and management experience and offer assistancein identifying and resolving issues in every facet of an in-house billing operation, including: charge View our In-house Billlingcapture; coding and compliance; reimbursement and denial management; and staffing management. Support Services ChartWhether you need a comprehensive assessment of your in-house operation, state-of-the artcompliance resources, day-to-day coding, or various types of in-house billing and accounts receivablemanagement support, McKesson Practice Consulting has the resources and expertise to help. Contact us for more info today! To learn more about McKesson Practice Consulting Solutions and its services, please call us at 800.234.4550 or e-mail us at consultinginfo@mckesson.com.Information Case Study 1 Case Study 2 Case Study 3 Boost collections with Increase Collections and Increase Collections While Interim Accounts Receivable Decrease Staffing Costs Identifying Revenue Cycle Management from McKesson with McKesson Practice Improvement Opportunities Practice Consulting Solutions Consulting Solutions with McKesson Play Play Play

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