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Tsg Managed Support Offering - Signature Care Overview


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Tsg Managed Support Offering - Signature Care Overview

  1. 1. SignatureCare Managed Services Portfolio Overview
  2. 2. Overview TSG SignatureCare is a comprehensive suite of IT Support Services that improves operational efficiency, increases network uptime, increases client and end user satisfaction, reduces cost, and mitigates risk. We customize our offerings to meet each clients IT requirements
  3. 3. Who is TSG? • Founded in 1997 as a complete IT services firm • Vision and execution of employee ownership program drives all staff to provide consistently outstanding service • Project based approach for most engagements • Well defined Project/Program Management Methodology • TSG consultants have specific expertise in enterprise planning, architecture, and implementation • Earns extraordinary customer retention and repeat business by providing quality service, consistently surpassing expectations
  4. 4. Core Strengths • Business – Program and project management – Strategic planning – Mergers and acquisitions – Proof of concept, R&D and corporate standards – Technology process and change management – Procurement services/management • Design, Implementation and Support – Managed Services – Local and Wide Area Networks (LAN/WAN) – Microsoft Infrastructure Solutions – Enterprise storage solutions – Security assessment / Network security – Unified Communications / Voice over IP solutions (VoIP) – IP Call Centers – Unified messaging – Corporate messaging (Exchange, Lotus Notes, GroupWise) – Global directory design and implementation – Network operating system migrations – Desktop migrations
  5. 5. SignatureCare Portfolio • 24x7 Monitoring and Management • Network, Server, Applications, Circuits, Telephony • 3rd party Vendor case management • Data Protection / Off-Site Data Replication and Archival • Disaster Recovery and Business Continuity Services • Desktop/Laptop and Infrastructure Lifecycle Management • End User Help desk • IT Escalation Support • Remote and On-Site Network Administration • Hosting and Collocation Services • Historical Trending and Strategic IT Planning
  6. 6. 24x7 Remote Monitoring and Management • 24 x 7 Monitoring and Management • Performance and fault monitoring - Servers, switches, routers, security, wireless, VPN, voice and data circuits, applications, storage & telephony platforms • Management and problem resolution • Complete problem ownership & incident tracking • Daily configuration back-up and comparison of network infrastructure devices
  7. 7. Performance Monitoring • Network Performance Statistics - Bandwidth utilization, Network latency - Packet loss, Interface errors - Device availability, Circuit status • Device & Application Performance Statistics - Network device CPU and memory utilization - Network device buffer and queue performance - Server CPU, storage, and memory utilization - Detailed Application performance statistics - Exchange, Active Directory, SQL, SharePoint - HVAC and Environmental Controls - Any SNMP compliant device can be configured and monitored • IP Telephony - Health of voice servers - Gateway utilization - Reports on Call volume details & statistics, Frequently dialed numbers, Call traffic optimization and more
  8. 8. Vendor Case Management • Manufacturer contract management and tracking - Ensure contracts are valid, serial numbers tracked • Service Level Agreement management • Case management - Telco, Cisco, HP, IBM, Dell, Microsoft, Citrix, etc. - Manage outages, replacement parts, vendor tickets, vendor on-site dispatch and complete ownership of incident resolution
  9. 9. Data Protection Replication and Archival Services • Off-Site data protection, backup and Archival • Augments or replaces existing on-site backup methodologies • Block level de-duplication - Saves significantly on bandwidth required to replicate to off-site facility • Multi-year data retention options • Includes monitoring of backup equipment and job success/failure • Includes periodic test restorations to ensure data integrity