Be the first to like this
Lessons learned remain a complex problem in the Project Management field. Although the processes to deal with lessons learned are well established in the community, in practice, organizations still fail to manage this type of knowledge. To facilitate the knowledge management in project-based organizations, emerging web 2.0 tools, technologies and applications start to gain visibility and use by project managers to better support daily tasks. This paper presents a proposal to manage lessons learned through web 2.0 technologies. The proposal includes the lessons learned processes (e.g. capture, share and dissemination), the process-based (e.g. project review and after action review) and documentation-based (e.g. micro article and learning histories) methods. This theoretical paper brings together aspects of knowledge management and information technology. Results show how web 2.0 tools can help project managers to cope with the main lessons learned processes and methods to learn from experience. Moreover, recommendations are made for the effective use of web 2.0 components to support lessons learned in Project Management.