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Lessons Learned Model for Projects
Supported by Web 2.0 Tools: a Mixed
Methods Approach
Debora Virginio Rosa – deborenhas@...
INTRODUCTION
1
→ Actually project
review are in practice in
more than 90% of
organizations but they’re
not using eletronic...
TARGET 2.0 PRELIMINARY MODEL
2
Theoretical Background
• People: Situated Learning Theory,
Mutual Care Theory, Social Aspec...
RESEARCH DESIGN
3
Research Objectives
 Develop an IT 2.0 adoption model to assist managers of IT / IS projects in the
tre...
ANALISYS RESULT – Project Management
4
What lessons learned processes do you consider important at each phase of a project...
ANALISYS RESULT – IT 2.0
5
Social Media
VoIP
Cloud Store/Share
Cloud Editing Tool
Blogs
Wikis
Mashups
Microblogs
RSS
Tags
...
ANALISYS RESULT – Lessons Leaarned
6
QUALI QUANTI
Raise Awareness
Collect
Store
Disseminate
Verify
Reuse
--
Raise Awarenes...
ANALISYS RESULT – Propositions
7
P1
• Knowledge management in IS/IT projects assists the realization of the
project. (YES)...
ANALISYS RESULT – Meta-inferences
8
Bridging
• Lessons learned management
underachieved in projects
• Processes rarely use...
9
DISCUSSION – Target 2.0 Final Model
10
CONTRIBUTIONS
*** Theory
 Type of theoretical contribution:
 Explanation and Prediction (Gregor, 2006)
 Dimensions o...
11
CONCLUSION
* Lessons Learned can be managed in IT/IS projects in any project phase
with the support of IT 2.0 tools as ...
• Managing Web 2.0 Technologies in Projects - TiP 2.0
Research Group
http://tip20.wikidot.com
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Lessons Learned Model for Projects Supported by Web 2.0 Tools: a Mixed Methods Approach

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Research Objectives:
Develop an IT 2.0 adoption model to assist managers of IT / IS projects in the treatment of lessons learned;
Validate the model proposed by reviewing the model with experts of project area.

Published in: Technology
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Lessons Learned Model for Projects Supported by Web 2.0 Tools: a Mixed Methods Approach

  1. 1. Lessons Learned Model for Projects Supported by Web 2.0 Tools: a Mixed Methods Approach Debora Virginio Rosa – deborenhas@gmail.com Marcirio Silveira Chaves – mschaves@gmail.com Mirian Oliveira – PUCRS - miriano@pucrs.br CNPQ Project: 408117/2013-3
  2. 2. INTRODUCTION 1 → Actually project review are in practice in more than 90% of organizations but they’re not using eletronic format (Standish Group, 2013) → Collaborative tools with mechanisms and features that make lessons learned processes easier and are being initiated in project management context - PM 2.0 (Sinclair, 2007; Levy, 2009; Shang et al., 2011; Palacios-Marqués et al., 2013) → Tacit knowledge held in project members minds (Carrillo, Ruikar, & Fuller, 2013) → Difficults in capture knowledge during the project due to activities priorization and lack of time (Swan, Scarbrough, & Newell, 2010) → Experiences and knowledege, when capture during the project are not integrated into the organization knowledge base (Pemsel & Wiewiora, 2013; Duffield & Whitty, 2014) → Knowledge Management Systems are inefficient: • Limited tools due to search restrictions (Weber et al.,2001) • Difficult on finding data, and when data is found the information provided has limitations – incomplete data (Swan et. al, 2010) Justification Problems
  3. 3. TARGET 2.0 PRELIMINARY MODEL 2 Theoretical Background • People: Situated Learning Theory, Mutual Care Theory, Social Aspects, Knowledge Management • Process: Lessons learned methods, lessons learned processes, project learning framework, knowledge management model for projects, project management methodology • Technology: IT 2.0 tools such as social network, blogs, wikis, cloud tools
  4. 4. RESEARCH DESIGN 3 Research Objectives  Develop an IT 2.0 adoption model to assist managers of IT / IS projects in the treatment of lessons learned;  Validate the model proposed by reviewing the model with experts of project area. Research Design  Exploratory research  Mixed Methods: Partially mixed concurrent equal status design (Leech and Onwuegbuzie, 2009)  Portuguese / English Questionnaire (183 answers) + 10 in depth interview with member projects (average 12 years experience in projects)
  5. 5. ANALISYS RESULT – Project Management 4 What lessons learned processes do you consider important at each phase of a project? Raise Awareness  Initiating Collect  Executing / Implementation Verify  Control Store  Closing Disseminate  Closing Reuse  Executing / Implementation Initiating • Raise Awareness • Reuse • Collect • Verify • Disseminate • Store Planning • Reuse • Collect • Verify • Raise Awareness • Disseminate • Store Control • Verify • Store • Collect • Reuse • Disseminate • Raise Awareness Executing/ Implementation • Reuse • Store • Collect • Verify • Disseminate • Raise Awareness Closing • Store • Disseminate • Collect • Verify • Raise Awareness • Reuse
  6. 6. ANALISYS RESULT – IT 2.0 5 Social Media VoIP Cloud Store/Share Cloud Editing Tool Blogs Wikis Mashups Microblogs RSS Tags Wikis Social Media Blogs RSS Cloud Editing Tool Cloud Store/Share Tat Mashups Microblogs VoIP QUALI QUANTI
  7. 7. ANALISYS RESULT – Lessons Leaarned 6 QUALI QUANTI Raise Awareness Collect Store Disseminate Verify Reuse -- Raise Awareness Collect Store Disseminate Verify Reuse
  8. 8. ANALISYS RESULT – Propositions 7 P1 • Knowledge management in IS/IT projects assists the realization of the project. (YES) P2 • The project team influences the knowledge management, and so, the results in IS/IT projects. (YES) P3 • IT 2.0 are used in the organization and by the project team.(PARTIALLY) P4 • IT 2.0 can assist in the process of managing LL in IS/IT projects. (YES) P5 • The project team should be mobilized and encouraged to carry out the processes of lessons learned management in IS/IT projects. (YES)
  9. 9. ANALISYS RESULT – Meta-inferences 8 Bridging • Lessons learned management underachieved in projects • Processes rarely used in projects (questionnaire) and modifications were suggested in interviews (Verify, Disseminate processes) • Difficulties in measuring effectiveness of the reuse process • Lessons learned processes by project phase • Web 2.0 tools considered effective for lessons learned management Bracketing • Raising awareness processes and organization guidelines • Project Management Methodology: traditional method versus agile method • Recommended tools to perform lessons learned management
  10. 10. 9 DISCUSSION – Target 2.0 Final Model
  11. 11. 10 CONTRIBUTIONS *** Theory  Type of theoretical contribution:  Explanation and Prediction (Gregor, 2006)  Dimensions of theoretical contribution:  Originality: Incremental  Utility: Practical and Scientific (Corley e Gioia, 2011)  Theoretical contribution to lessons learned management (processes) *** Practice  Target 2.0 model assists IT/IS project members:  Everyday tools • Knowledge retention • Not affected by turnover
  12. 12. 11 CONCLUSION * Lessons Learned can be managed in IT/IS projects in any project phase with the support of IT 2.0 tools as suggested in Target 2.0 model Processes People Technology Limitation • Organizations using lessons learned supported by IT 2.0 tools • Raise Awareness processes vs available tool • Lack of evidence of successfull experiences in lessons learned management Futurework • Agile Methodology • Model test/application • Reuse process
  13. 13. • Managing Web 2.0 Technologies in Projects - TiP 2.0 Research Group http://tip20.wikidot.com

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