Managing Live Chats Webinar

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Managing Live Chats Webinar

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Managing Live Chats Webinar

  1. 1. Managing Live Chats on your DLE
  2. 2. Hello! Aine Bradley [email_address] Dave Briggs [email_address] @davebriggs
  3. 3. How this works <ul><li>Presentation from Dave </li></ul><ul><li>Demonstration from Aine </li></ul><ul><li>Questions – type them in! </li></ul><ul><li>Polls </li></ul><ul><li>What happens next </li></ul>
  4. 4. What we’ll cover <ul><li>What are web chats? </li></ul><ul><li>How can they be used </li></ul><ul><li>Making them a success </li></ul><ul><li>How they work in the DLE </li></ul>
  5. 5. What are web chats?
  6. 6. Defining web chats <ul><li>Text based </li></ul><ul><li>Synchronous (it’s live!) </li></ul><ul><li>Archiving </li></ul>
  7. 7. Structuring web chats <ul><li>One to one </li></ul><ul><li>One to many </li></ul><ul><li>Many to many </li></ul>
  8. 8. Examples of web chats
  9. 12. Using chats in e-learning
  10. 13. Chats in e-learning <ul><li>Ask an expert </li></ul><ul><li>Discussing issues amongst a group to enhance understanding </li></ul><ul><li>Post course support </li></ul><ul><li>Discussion of related issues </li></ul>
  11. 14. Making a success of chats
  12. 15. You need to: <ul><li>Have a facilitator as well as expert </li></ul><ul><li>Have a purpose </li></ul><ul><li>Recognise contributions </li></ul><ul><li>Type fast – or find someone who can </li></ul><ul><li>Seed content </li></ul><ul><li>Let debate happen </li></ul>
  13. 16. Over to Aine …
  14. 17. Question time
  15. 18. What’s next <ul><li>Survey </li></ul><ul><li>We’ll send presentation and link to recording </li></ul><ul><li>Get in touch with your account manager to find out more </li></ul>
  16. 19. Thank you for tuning in!

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