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How can technology support public sector collaboration?


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Learning Pool's Dave Briggs' webinar on "How can technology support public sector collaboration?".

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How can technology support public sector collaboration?

  1. 1. How can technology support public sector collaboration?<br />
  2. 2. Learning Pool<br />The public sector learning community:<br />All about collaboration and sharing!<br />Collaboration quarter:<br />
  3. 3. Hello!<br /><br /><br /><br />
  4. 4. #pscollab<br />
  5. 5. What I’ll cover<br />What I’m on about and why it matters<br />The social tech toolkit<br />Approaches to implementation<br />Risk and governance<br />Culture and engagement<br />Questions<br />
  6. 6. What I’m on about, and why it matters<br />
  7. 7. Was there ever an intranet that didn’t suck?<br />
  8. 8. Intranets for…<br />Publishing<br />Storing<br />Finding<br />(boring)<br />
  9. 9. Better if…<br />Sharing<br />Cooperating<br />Networking<br />(interesting!)<br />
  10. 10. Collaborative tech<br />Social media/networking tools used to get work done<br />Sometimes called ‘social business’ – ugh<br />Or ‘enterprise 2.0’ –ugher<br />
  11. 11. Why use it?<br />Change<br />Talent<br />Knowledge and learning<br />Innovation<br />Working smarter<br />Genuine partnerships<br />
  12. 12. The toolkit<br />
  13. 13. Tools<br />Networking<br />Status updates<br />Discussions<br />Collaborative authoring<br />Blogging<br />Resource sharing<br />
  14. 14. (even more) Tools<br />Live chat<br />Online meetings<br />Idea sharing<br />Project management<br />Mashing up data<br />
  15. 15. Approaches to implementation<br />
  16. 16. 1. Use the free stuff<br />Free (duh)<br />Can use right away<br />Often best of breed<br />Where’s your data?<br />Curse of the startup<br />No consistency<br />
  17. 17. 2. Buy off the shelf<br />Integrated<br />Support<br />Everything in one place<br />Price<br />Whose process is it, anyway?<br />
  18. 18. 3. Roll your own<br />Works how you want it to<br />Develop to meet your needs<br />Need in house devs<br />Support, etc<br />
  19. 19. 4. Use what you have<br />Doesn’t need to cost anything<br />Users will be comfortable with it<br />Won’t be entirely fit for purpose<br />Might put users off the concept<br />
  20. 20. Risk and governance<br />
  21. 21. Risk? Meh.<br />Misuse?<br />Overuse?<br />Oversharing?<br />Underuse?<br />Undersharing?<br />
  22. 22. Most risks can be mitigated with a half decent policy and some effective training.<br />
  23. 23. Hence, governance<br />Outline responsibilities<br />Encourage use!<br />Appoint your champions (but pleeeeease don’t call them that)<br />Encourage community self-management<br />Create a climate of trust<br />
  24. 24. Culture and engagement<br />
  25. 25. The biggest risk you face is that nobody uses your nice new intranet.<br />
  26. 26. Thing is: it’s not just an intranet, it’s a new way of working.<br />
  27. 27. It is also not an IT project.<br />
  28. 28. How to engage<br />Design for workflow<br />Consider rollout strategy: broad and shallow or narrow and deep?<br />Be in for the long haul<br />Don’t curb anyone’s enthusiasm<br />Get buy in<br />Turn off the old stuff?<br />
  29. 29. Hope that was useful!<br />
  30. 30. Any questions?<br />