Charisma Productions Gazette
Volume 1, Issue 3 December 2009
Where Has Customer How Corporations Can Benefit
Service Gone? From Chartering Private Jets
Private Jets Added Value to Corporations
Customer Service No Longer Important
More Effective Time Management Leads Directly
What Happened to The Good Old Days?
Charisma Productions Network to Increased Productivity
Charisma Productions Network
Back in the day you could go almost anywhere and
you would find a friendly face to help you find Chartering a private jet allows corporations to
what you needed, they would give you minimize the time executives and key employees spend
recommendations and suggestions and always had traveling, thus maximizing the time they have to devote
to business. A year- long study showed that business
the product information memorized, and if not,
travelers using private jets saved an average of 359
would find it for you immediately. What hours of nonproductive travel time over those who used
Happened!? Now a days when you go to a service commercial flights to travel to the same destinations.
establishment, you either can't find anyone, or
they're in a small group chit chatting and planning There are approximately 2080 working hours in a year
and when you consider 359 of those hours as being
their next happy hour. Then when you ask for help unproductive, how much is a company loosing? Not
instead of helpful assistance you get a blank look. only are they loosing monetarily, how productive can
executives and key employees be after waiting in long
How many times, when you shopped around for security lines, delayed flights, lost luggage, and many
service did the representative profess customer of the unknowns that can and do happen on
service, quality care and let's not forget the "Call commercial flights? More effective time management
me anytime if you have a question?" Then you leads directly to increased productivity.
finally make a choice of a vendor / supplier, sign a When you are flying more efficiently, the on-board
contract and all of a sudden the calls, the service environment is much more conducive to working en-
and the care disappear. route which will, no doubt, cut down on the
continued on page 2
nonproductive working hours. Freed from the need to
depend on commercial flight schedules, executives and
key personnel using private charter flights may be able
INSIDE THIS ISSUE to attend two or three meetings in person on the same
day, further expanding the presence and personal reach
1 Where Has Customer Service Gone? of key corporate representatives.
1 How Corporations Can Benefit from Air Charter When it is vital to the interest of the corporation that
they attend a meeting to deal with a crisis or sensitive
4 Thank you for your Support matter chartering a private jet assures that the
executives and key employees can prepare in a stress
free confidential environment. They can hold private
meetings to discuss strategy or sensitive issues in depth
so that they are better prepared to deal with any
situation they will face at their destination. They are
also more likely to arrive in a relaxed and poised frame
continued on page 3
continued from page 1
Have you experienced this recently? all too often, Some hotels tell you that it is mandatory to use
I have found the need to question, what happened their in-house audio visual company (which
to customer service?! normally ends up costing you more money than
using an outside vendor). Also, you need to read
So many times when meeting planners / the VERY FINE print on those venue contracts.
coordinators choose venues and Audio Visual That's where they sometimes put down room
Production companies, they are romanced and space and not actual room names, which
offered the sun, the moon, and the stars, but after sometimes ends up with you not having use of the
the contract is signed, it's a whole different rooms that you were promised, and also restrict
picture. Audio Visual companies tell you they you from a reasonable time to set up you special
have the "Top of the line" equipment and when it event. Even minor changes can turn into major
arrives, it's outdated equipment and sometimes problems and major expense, when in reality, it
does not even work correctly. What happened to should not have happened in the first place.
those meetings? How does that make the planner /
coordinator look, when the sound is not working As a corporate planner, when the events are not
or the screens are wrinkled and sometimes not 100% of what you had anticipated you look bad in
matching because the projectors are not the same front of your client or boss. Your reputation is in
brand, or one has more lamp hours burned on it. jeopardy of being attacked because you are the
one who will have to explain the WHY? things
Here is a perfect example, one of our recent new- did not run as smoothly as you had promised your
hires had this to say during their interview client or boss, and you also end up explaining all
"Recently I worked with an Audio Visual those extra charges that were not on the contract.
company that told me to just make sure I got the
client to sign the contract, then we could add all When you talk about planning a meetings,
the extra labor and extra fees afterwards," conference, product launch, or corporate tours you
Basically he told me to reel them in, then we should always get at least 3 bids, from production
could stick it to them". I was horrified that or audio visual companies, and see what each has
companies would actually contemplate doing that to offer. Then before making your final decision,
to a valued client. Having worked in the Customer ask for references, check their websites, and look
Service industry all my life and knowing that if for testimonials. Referrals from other meeting
you treat a client with respect and follow your planners are also very helpful. If the company you
word and promise of service, you will probably are considering is not willing to provide you with
have that client for many years. I found it this information, you should be very cautious.
appalling and walked out the door. This was Planners need to be savvy in who's who in the
against my belief of service and I realized that the meeting industry. Not all who profess to have the
owner ran his business in what was in my opinion quality care and service actually bring it to full
nothing short of deceptive, which I wanted no part term.
This situation is not the rule but seems to be the E-mail me your opinions at email@example.com
norm in today's world. It's sad to think that as a
meeting planner, you're thinking of what a Share Your Comments On Our Blog
professional event you're going to present and
then you cannot even get your service providers
on the phone when situations begin to pop up and
changes need to be made. This is when panic
begins to take effect. It seems everyone is doing it,
hotels, meeting facilities, AV companies even
continued from page 1
A crucial trait of any successful business is excellent
communication. When famed investor and
businessman Warren Buffett purchased his first jet
over 20 yrs. ago for Bershire Hathaway, it was
considered a luxury. But after years of use and seeing
the impact it had on his business, he ultimately labeled
the plane with the moniker, “The Indispensable.”
Andrea Montgomery, VP of Operations for
Montgomery Aviation in Zionville, relayed the story
recently when asked about the business of flying.
Montgomery explains that general aviation airports
and fixed based operators have grown to become
essential tools to help businesspeople travel more
A 2009 study by the Alliance for Aviation Across
America concluded that general aviation-not
commercial-accounts for1.2 million jobs in the United
States and $150 billion in economic impact annually.
It is also determined that 85% of businesses that use
general aviation are small to mid-sized companies.
MYTH – General aviation is predominantly used by big
companies and corporate CEOs.
REALITY – Nothing could be further from the truth. In fact,
eighty-five percent of the companies and organizations that
rely on general aviation aircraft are small-to-mid sized
businesses which serve as a lifeline to small and rural
communities across the country. General aviation serves
medical personnel, construction companies,
telecommunication providers, manufacturers, farmers and
ranchers, and food suppliers and emergency and natural
disaster responders. These aircraft operate in over 5,000 .
airports across the country that serves communities that the
major airlines mostly ignore. 
For Further Information Please Contact Our Flight
AS QUOTED BY ALLIANCE FOR AVIATION ACROSS
AMERICAN. Charisma Productions Network
Think about what you have just read, in these John Harmon: 805-241-0566
economic times why are small to mid-size companies
utilizing private jets for business travel and are
successful? They recognize the importance of their
executives and key employee’s time management.
They understand waiting for their next flight out could
be a deal breaker.
THANK YOU FOR YOUR SUPPORT
We wish to thank our readers and our clients for their
support and feedback helping to continually grow the
Charisma Productions Network. We look forward to another
successful year in 2010 as we continue to grow and provide
you with successful stress-free events.
We appreciate hearing from all of you and strive to improve
our articles and hope to have something for everyone at one
point or another. Please send us suggestions for topics you
would like to read about or if you have an article that you
would like to share we’ll be happy to post it.
In our last issue we published an article about facilities and
their mandatory in-house AV usage. These are just a few of
the comments we received back : Happy Holidays to All
You touched on one of my hot buttons. I am continually amazed at
the number of planners who do not realize that they do not have to
use in-house AV and that they can actually get a better deal on the
outside. Susan W.
A Very Prosperous
Don't forget that many properties add insult to injury by tacking on a
18-23% "service charge" on TOP of the mandatory AV charges.
Sometimes they don't event tell you about the extra charges in the
bid, but they turn up on the bill. Colin G.
Excellent comment! It's this sort of thing that hugely contributes to
companies deciding not to exhibit. Killing the golden goose...