Table of Contents Page I. Administrative Procedures Mission Statement and Quality Standards 1 Organizational Chart 2 Criminal Background Management Guidelines 3 Conduct Board Selection 4 Student Conduct Code Annual Review 7 Staff Supervision 8 Replacement of Staff & Establishment of New Positions 9 Staff Disciplinary Procedures 11 Programs and Presentations 12 Conduct Officer Database Management 15
I. Conduct Code Process Students Due Process Rights and Hearing Information 16 Student/Non-Student Ban Procedures 22 Student Suspension Procedures 23 Administering Conduct Process For Special Populations 24
I. Crisis Management Crisis Management Defined 25 Behavioral Assessment Team 27 Student Complaint Procedure 29II. Important and Frequently Utilized Campus Contacts 30III. Miscellaneous Customer Service & Office Standards 34 Committee Membership & Campus Representation 35IV. Sample Forms
Office of Student Conduct Mission Statement and Organizational Chart Office of Student Conduct-Mission Statement and Quality Standards The mission of the Office of Student Conduct incorporates many different aspects of learning, education, and understanding. Our mission is to: 1. Uphold the academic and behavioral standards of the University by adjucating violations of the Student Conduct Code in a fair and consistent manner, treating each student with dignity and respect. 2. To educate the student body on the Georgia Southern V.A.L.U.E.S program and the many ways that they can succeed as a college student. 3. To challenge students to adopt an informed set of ethics and values expressed through civility, academic integrity, acceptable standards of behavior, and a commitment to social responsibility. 4. To communicate to students that they are responsible for their behavior both on and off- campus. 5. Students should have a clear and unambiguous understanding that there are consequences associated with behaviors that violate University and community standards.
Quality StandardsSafety: The well- being of our students and university community is an unequivocal priority.Fairness: Making unbiased decisions for each situation and protecting the rights of students and university community members.Resourcefulness: Having knowledge of campus and community resources; taking the initiative to get the answers.Confidentiality: Respecting the privacy of the student.Office Productivity: Efficiency, timeliness, and the completion of the task at hand.
“Authorizations for Criminal History Records: Information Release of Materials” When a student is applying to the University for admission or seeking to be readmitted they are asked on their application to indicate whether or not they have any prior convictions; these convictions do not include minor traffic accidents. When a student indicates a response of „yes‟, they are prompted to complete and sign a form for the release of their background records to the Georgia Southern Division of Public Safety.
Authorization for Criminal Records: Information Release of Materials Process:♦ The Office of Admissions receives the student application and then sends an“Authorization for Criminal History Records Information: Release of Materials” form to thestudent.♦ The student is to return the form to the Division of Public Safety in order to verify theinformation provided and to determine if the release of information is necessary.♦ The Division of Public Safety then forwards the form to the Office of Student Conduct.♦ The Director of Student Conduct upon the receipt of the form reviews the report.♦ When the report consists of misdemeanors, regardless of the number of convictions; thestudent is allowed admission into the University. At this time a letter is forwarded to theDirector of Admissions for first time entry students and to the Office of the Registrar forstudents being readmitted.♦ If a student‟s report indicates that he or she has been convicted of a felony, admittance ison a case-by-case basis. Many factors are taken into account in these decisions, such aswhether or not the conviction is violent or non-violent. The decision for admittance to theUniversity lies solely with the Director of Student Conduct. In more severe cases the Directorof Student Conduct may consult with the Dean of Students for guidance. Once the decisionhas been made a letter is forwarded to the Director of Admissions for first time entry studentsand to the Office of the Registrar for students being readmitted.
Conduct Board SelectionThe Conduct Board is a panel of faculty, staff, and students selected to uphold the StudentConduct Code in accordance with the University.The Selection for this Conduct Board is as follows:♦ The selection should begin no later than the last week in March.♦ The selection panel will consist of the Director of Student Conduct, the Chair of theConduct Board, one faculty member, and one student from the Conduct Board.♦ The incumbent faculty and staff members of the Conduct Board are contacted and asked tonotify the Director of Student Conduct via e-mail if they will be continuing their assignment.
Announcement of Open Conduct Positions for Students:♦ Students are notified through Georgia Southern University‟s various forms ofcommunication ( i.e. print, word of mouth, and electronic), and the SAEM Directors areasked to provide recommendations for students. The student recommendations are generallyrequested from any two meetings with the SAEM Directors.♦ Applications are due no later than mid- April and are to be submitted online. When theapplication has been submitted, it‟s automatically e-mailed to the Director of StudentConduct.♦ The selection panel takes one week to review each application. When a student has beenselected, students are notified and invited for an interview with the Director of StudentConduct and the selection committee. Each interview takes approximately 30 minutes; 20minutes are designed for questioning with the remaining 10 minutes allotted for questions bythe student.♦ After the interview the selection committee collectively determines who should be invitedto the Conduct Board. These students are then contacted via telephone and e-mailed onofficial letter of welcome.
Criteria for Students:All Students in Consideration Must be in Compliance of the Following:♦ The student must not have a disciplinary record for the last two semesters of attendance ofthe university.♦ The student must have a cumulative grade point average of at least a 2.0 or better in orderto be appointed.♦ The student must have completed a minimum of 15 hours of academic credit at GeorgiaSouthern.♦ The student must be a full-time student either at the undergraduate or graduate level.♦ The student members must be planning to attend Georgia Southern for the entireacademic year.
Criteria for Faculty/Staff Members:Staff:♦ The SAEM Directors are asked to provide their recommendations of faculty and staffmembers.♦ The Director of Student Conduct will have the final approval from the Dean of Students.The Dean considers the candidates that he or she feels will be an asset to the Conduct Board.These candidates may be knowledgeable of the operations of the Office of Student Conductand may have worked closely with the Office. These candidates may have also made severalcontributions to the University community, and may possess exceptional attributes of beingnon-biased and empathetic.
Faculty: ♦ The Office of the Provost is contacted and recommendations of faculty members are requested. ♦ The Office of Student Conduct will contact those faculty members who have been recommended and asked if they are willing to serve on the Student Conduct Board. The Office of Student Conduct ensures that they understand they will be committing to the Conduct Board for a term of three years. ♦ The names of those candidates are forwarded to the Vice President of SAEM for his or her approval. When the VP of SAEM gives his or her approval, the candidates are notified.♦ The Student Conduct Board will conduct training in the last week in August which is typicallydone on one designated afternoon and hearing begin in September
Student Conduct Code Annual Review ♦ The yearly review of the Student Conduct Code will begin no later than the first day in February each year. ♦ The Director of Student Conduct compiles his or her current copy of the Student Conduct Code throughout the year in order to facilitate changes. ♦ The yearly review will be sent to the Student Government Association, the Associate Director for Residential Education, the Assistant Dean of Students and a select panel of the University‟s Student Conduct Board. This panel, designated by the Director of Student Conduct consists of a SGA representative, one staff member and one faculty member. The Director of Student Conduct will emphasize to each assessor that it is imperative to return the review no later than two weeks after receipt so that the publication deadline will be met. ♦ Recommendations for additions and/or changes are forwarded to the Director of Student Conduct. ♦ The Director of Student Conduct compiles suggestions and makes revisions to the Student Conduct Code to be presented to the Dean of Students. The Director of Student Conduct will have this document prepared and ready to be presented to the Dean of Students no later than the 15th day in March of each year. ♦ The Dean of Students reviews and makes recommendations; the document is then forwarded to the Vice President in the Office of Legal Affairs. The Vice President of Legal Affairs will then make his or her recommendations. ♦ The document is then forwarded to the Vice President for Student Affairs and Enrollment Management for approval. ♦ Upon approval of the document by the Vice President of Student Affairs and Enrollment Management, it is then forwarded back to the Office of Student Conduct where it is published online. The final document should be published no later than the first day in June of each year.
Staff Supervision Staff Supervision♦ The Director of Student Conduct currently supervises one administrative assistant, twoadministrative coordinators, three graduate students, and one undergraduate student.♦ The administrative assistant is responsible for planning projects for students as well asmentoring programs.♦ The administrative coordinators will be responsible for coordination of general studentconduct and for the coordination of conduct within campus housing♦ The graduate students supervise and hear lower level cases and complete special projectsas directed by the Office of Student Conduct.♦ The undergraduate student is assigned lower level administrative duties such as copyingitems, filing, and inputting/organizing data.♦ The Director of Student Conduct will have one-on-one meetings with each staff memberat least every two weeks. The staff members are also required to attend a meeting with theDean of Students. Staff members are also required to attend any other meetings by StudentConduct.
♦ The Director of Student Conduct approves the time sheets and e-time for theadministrative assistant and graduate students every two weeks.♦ Each staff member presents his or her yearly goals or objectives to the Director of StudentConduct and also provides monthly updates and progress reports. These goals must align withthe objectives set by the Office of Student Conduct for the academic year.♦ Performance evaluations for the administrative assistant must be done after thecompletions of his or her first six months of employment and then annually thereafter. Theevaluation form is found on the Office of Human Resources website(http://jobs.georgiasouthern.edu/PerformEvals.php )♦ Graduate students will be evaluated each semester and these forms may be found on theCollege of Graduate Studies website (http://cogs.georgiasouthern.edu/appsforms.htm)♦ The undergraduate student will be evaluated each semester in an informal conversation; nodocumentation is required.♦ All staff members are required to complete a self-evaluation. This evaluation is forwardedto the Director of Student Conduct. The Director of Student Conduct may consider thestudent evaluation to complete his or her assessment.
Replacement of Staff Members Replacing a Staff Member: ♦ This process will begin immediately after receipt of written notice from a staff member that he or she is leaving. ♦ Locate the job description of the position that is being posted and ensure that it is up to date. If changes are to be made they must be cleared through the Office of Student Conduct and Human Resources. ♦ The percentage of time spent on each task within the job description should be designated (all percentages should equal to the value of one hundred). ♦ Approval must be sought from the Dean of Students on the proposed job description. ♦ Ensure that the budget information has been secured for the position (which budges will the position be paid from, all information concerning the budget account, fund number, departmental information etc.). ♦ Compose a memorandum explaining the need for the position and why the position is open. ♦ Follow the People Admin instructions manual for finalizing and posting the position.
Creating a New Position:♦ Create the job description of the position.♦ The percentage of how much time will be spent on each task should be designated (allpercentages should equal to the value of one hundred).♦ Approval must be sought from the Dean of Students on the proposed job description.♦ Ensure that the budget information has been secured for the position (which budges willthe position be paid from, all information concerning the budget account, fund number,departmental information etc.).♦ The Dean of Students will seek approval form the Vice President of SAEM♦ Upon approval, the job description along with the percentages should be sent to theEmployment Manager of Human Resources.♦ The Employment Manager grants approval as well and he or she builds the position in thePeople Admin system.♦ Once the position has been entered in the People Admin system, the EmploymentManager contacts the Director of Student Conduct and grants him or her permission to postthe position♦ Ensure that the organizational chart for the office is current and includes the proposedposition.♦ Compose a memorandum explaining the need for the position and why the position isopen (organizational chart should be attached to this memorandum).♦ Follow the People Admin instructions manual for finalizing and posting the position.
Disciplinary Actions-StaffDisciplining a Staff Member:It is necessary for the Director of Student Conduct to discipline any staff member who:♦ Regularly neglects to complete his or her assigned duties and tasks♦ Consistently found in violation of office procedures♦ Exhibits unprofessional behavior♦ Jeopardizes the operation of the office
The Following Steps can be Considered:1. Verbal Warning: A verbal warning should include a one-on-one meeting between the employee‟s supervisor and the employee. The conversation should be very specific in explaining the issue and the employee must be given the opportunity to present his or her version of events. Discuss an action plan on improving the employee‟s behavior and remind the employee of their expectations in their job description. An informal document such as an e-mail of the conversation with the employee should be forwarded to them reiterating the events of what led to the conversation.2. Written Warning: If the employee‟s behavior continues or new disruptive behavior arises, formal documentation should be sent to the employee specifying the disturbance. If possible the use of exact dates of the events should be used in the documentation. The documentation should specify the expectations form the employee and possible and future sanctions if expectations are not fulfilled. At this time, refer to the verbal warning documentation and provide the employee with a copy of the e-mail that was sent to him or her reiterating the verbal warning conversation. The employee must be given the opportunity to provide his or her version. The employee must also have the opportunity to read the prepared documentation and ensure he or she fully understands the document.3. Consideration of Termination: If the employee behavior does not improve and the recommendation would be termination, discuss the proposition with the Dean of Students, the Department of Human Resources, and possibly the University attorney. Follow the recommendations from said persons.** The nature of the professional behavior will be a determining factor of the severity andcelerity of the disciplinary actions taken**
Programs and PresentationsThe Office of Student Conduct offers many programming and presentation opportunities forcampus community members in order to educate them on the principles of the Student ConductCode and the restorative justice model.Campus community members include, but are not limited to:♦ Community Leaders (formerly Resident Assistants)♦ Resident Directors♦ University Conduct Board Members♦ S.O.A.R. (Orientation) Leaders♦ Conduct Advocates (formerly Judicial Advocates)
Presentation of Student Rights and Responsibilities:The Office of Student Conduct hosts many presentations throughout the academic year and atnew student orientations to introduce the philosophies that determine the rights andresponsibilities of both students and other campus community members.The Office of Student Conduct‟s presentations and programs include:
♦ V.A.L.U.E.S The acronym V.A.L.U.E.S. stands for: Voices (Every voice has the right to be heard, andevery word will be spoken with respect.), Accountability (It is an expectation that we will holdeach other accountable), Lasting traditions (We will continue to pursue greatness whileembracing lasting traditions), Unity (Our community is united in celebrating our diversity in allits varied forms), Ethical behavior (We will display ethical behavior and do what is right),Scholarship (As a community of scholars, we will pursue academic distinction through learning,teaching and research). V.A.L.U.E.S. is the Georgia Southern University culture that is thestandard in our community. It is expected that each community member will be informed of thisset of ethics and norms. Students, faculty, and staff are taught this culture through presentationsfrom the Office of Student Conduct as well as learning modules that can be found at:http://www.georgiasouthern.edu/values/♦ International Student Orientation International Student Orientation is a session held in collaboration with the Office ofAdmissions and the Department of International Studies to help acclimate international studentswith the United States and the Georgia Southern campus. These sessions are held for allfreshman, exchange, and transfer international students and are mandatory.During this orientation students will continue to fulfill federal immigration requirements, sign upof mandatory health insurance, establish tax compliance accounts, secure immunization clearanceand mandatory TB testing, and will allow them to meet new friends from across the world.The Office of Student Conduct recognizes that there are many cultural differences andexperiences that international students bring to campus and hosts programs in order to explain thepolicies of Georgia Southern University. Information that is covered in these presentations rulesconcerning alcohol and academic integrity, with emphasis on the conduct process and its rulesand sanctions are addressed. (http://academics.georgiasouthern.edu/international/)
♦ Student Conduct Rights and Responsibilities (JEOPARDY) Conduct Rights and Responsibilities (JEOPARDY) is an educational tool used inclassrooms as requested by faculty members. This presentation can be given to students frombeginning freshman to graduating seniors. This is a tool used to introduce and emphasize theimportance of the Student Conduct Code, its process and how it affects students throughout theircareer at Georgia Southern University and how it can affect their life beyond campus.♦ Academic Integrity for Students Academic Integrity for Students is a factor that is outlined in the Student Conduct Code.Academic integrity is defined as the moral code of ethical policy of academia. This includesvalues such as avoidance of cheating or plagiarism. The Student Conduct Code clearly outlineswhat is considered acts that counter academic integrity and the sanctions for these actions. TheOffice of Student Conduct offers electronic learning modules that highlight the parameter andboundaries of academic dishonesty. These modules are accessible for students in order to gathermore details should questions concerning academic integrity arise.♦ Campus Safety Parent Programs (SOAR) Campus safety and the safety of the Georgia Southern community are very important toeach department on campus. The Office of Student Conduct along with the Division of PublicSafety present information to parents during the summer orientation sessions on how students canprotect themselves. During these presentations parents are informed about things that can occuron any college campus such as theft, harassment, and other acts. Tips are given to parents to passalong to their students in order to be aware and alert on these issues.
♦ New Faculty Orientation The Office of Student Conduct presents information to new faculty during the allotted orientationtime. It is important that faculty members understand the services that the office can provide in regards totheir safety as well as their students. The information covered includes classroom policies and regulations,reporting issues, and covers student rights and responsibilities. This orientation also covers how facultymembers should handle issues with academic integrity and classroom disruptions.♦ Classroom Disruption Policies and Procedures for Faculty Classroom disruptions are any actions by a student that interferes with learning and the learningof other students. Faculty members are encouraged to become familiar with the appropriate procedures onhow to handle a student who exhibits disruptive behavior in the classroom. These procedures are listed inthe Student Conduct code or can be obtained by contacting the Office of Student Conduct.
♦ Academic Integrity Policies for Faculty Georgia Southern University follows a strict honor code that has been approved by boththe Student Government Association and the Faculty Senate and is upheld by the Office ofStudent Conduct. The OSC makes sure that students have a clear understanding of whatacademic integrity is and what the consequences are when it has been compromised. Students areinformed of this information beginning at SOAR during the summer months as well as throughpresentations on campus.♦ R.E.S.C.U.E (Restoring and Evaluating Student Conduct for University Excellence) Based on the idea of restorative justice the R.E.S.C.U.E. program seeks to allow studentsthat have been accused or found responsible for a conduct code violation the opportunity to createa resolution with their accuser. The program is meant to further instill the sense of community byallowing community members to make amends. This program is optional and is used when bothparties of the accused and accuser agree. The outcome of these mediations will be completelyconfidential. (http://students.georgiasouthern.edu/judicial/Rescue/index.html)
Conduct Officer Database Management Maxient is the database used in the Office of Student Conduct. This system streamlines the process of conduct actions from time that a report arrives at the office up to when sanctions are made. This database also allows private information to be stored according to FERPA regulations.
♦ The Administrative Assistant for Student Conduct is responsible for creating usernamesand passwords as well as the establishment of user rights for the Student Conduct database.♦ The Director of Student Conduct must approve each user before access is given to theMaxient database.♦ The Director of Student Conduct and the Administrative Assistant are responsible fortraining all users on the guidelines and rights in regards to the database.♦ The Administrative Assistant for Student Conduct is responsible for creating andgenerating all reports for the Conduct Officer database [annual reports, top sanctions, topviolations, etc.]. Access to these reports must be approved by the Director of StudentConduct.♦ The Administrative Assistant for Judicial Affairs is responsible for the training of theDepartment of University Housing in order to develop and maintain their reports concerninghousing statistics. ♦ The Department of University Housing in a majority of cases will have full immediate access to view conduct records but will not be authorized to alter or generate reports.♦ The Director of Student Conduct and the Administrative Assistant will have full access toall data and reports in the database.
CO Archives: ♦ All conduct data for Spring 2005-Summer 2007 can be located in the CO archive. Data from Spring 2005 is incomplete due to program testing at the time. At the end of the Summer 2007, a new database was implemented in order to ensure that the information was consistent between the Department of University Housing and the Office of Student Conduct. It is imperative that the data remain consistent for reporting purposes. Housing staff should be trained in the appropriate manner of entering information in the data base.CO Oracle: ♦ All data from Fall 2007-present [Summer 2011], is stored within this database.
Conduct Hearing, Sanction, and Appeal Processes
Students Due Process of Rights and Hearing Information Georgia Southern University students are entitled to the following due process rights: ♦ A written copy of the charges that have been brought before them ♦ A fair and impartial hearing ♦ To know the nature of the evidence and the names of the witnesses scheduled to appear ♦ To present evidence and witnesses in their own behalf ♦ To be accompanied at a hearing by an advisor of their choice. When a student is accused of violating the Student Conduct Code and criminal charges are pending against them, an attorney may be present. However, if this is the case, the role of attorney is limited and passive. The attorney cannot actively participate in the hearing or ask questions of witnesses or conduct board members. The attorney‟s role is to advise the student regarding self-incrimination and to observe the proceedings
♦ To be present at the hearing during the presentation of any evidence or material in which a decision is made. If a student fails to attend their hearing, it will be held in their absence ♦ To refuse questions ♦ To ask questions of witnesses ♦ A decision based solely on the evidence presented ♦ To make a record of the hearing ♦ A written notice of the results of the hearing and a verbal explanation of the decision and the penalty ♦ To appeal any decision made by the conduct board
Hearing Preparation Hearing Preparation:When preparing for a conduct hearing the proctor of the hearing should adhere to the following:Before the Hearing♦ Gather the accused student‟s availability for evenings.♦ Gather the names of any witnesses that the accused student plans to bring to the hearing.♦ Remind the accused student of their hearing rights and inform them of any witnesses that you plan to invite.♦ Inform confirmed board members of the date, time, and location of the hearing.Day of Hearing♦ Make copies of all incident reports and hearing materials, one for each SCB member.♦ Create a Conduct Board Hearing Form for the chair to complete.♦ Collect recorder and Hollis 1121 keys.♦ Arrive to hearing site early to meet student and to answer any questions for the accused student.After the Hearing♦ Collect the folder from the Student Conduct Board Chair and submit it to Dean Buckner for affirmation.♦ Notify student of the administrative findings of the hearing.
Hearing ScriptStep 1- Intro to hearingThis is the time set for the hearing of ____________________. Today‟s date is________________________.My name is _____________________________ and I have been appointed to serve as the HearingOfficer for this case by the Dean of Students.Ask the student, “Have the hearing procedures been explained to you by _________________? Doyou understand the procedures? Before we begin the hearing, do you have any questions about theprocedures?”You are being charged with the following violation(s) of the Georgia Southern University ConductCode:As I read each item on the Specification of Charges, please respond if you are accepting responsibilityfor each statement with a yes or no. Specifically it is alleged that:Since you have not accepted responsibility for all violations, this hearing is designed to determine if,by a preponderance of the evidence, if you have violated the Georgia Southern University StudentConduct Code.
Step 2- Complainant presents caseAsk Conduct Officer to state his or her name and affiliation with the University.Complainant makes statement, then Hearing Officer asks questions of Complainant.Ask accused student if he has any questions for Conduct Officer or Complainant.Complainant witnesses are then allowed.Ask EACH Complainant witness to state their name and affiliation with the University, then say “If Iam to reach a fair decision, you must be truthful in all statements you make and to the answersyou give to each question. Do you agree to be truthful?”Complainant asks questions of their witness, followed by the accused student, then the HearingOfficer.
Step 3- Accused student presents caseAsk accused student “If I am to reach a fair decision, you must be truthful in all statements youmake and to the answers you give to each question. Do you agree to be truthful?”Ask accused student “You may respond to the charges by making a statement, calling witnesses onyour behalf, or both. How would you like to proceed?”Accused student makes statement, then Ms. Buckner asks questions, followed by Hearing Officer.Follow same procedure for each of the accused student‟s witnesses. (REMEMBER the Truthfulstatement)
Step 4- Closing to hearingAsk both the accused student and the Complainant if there is anything further they would like to say.If not, or when complete, adjourn the hearing and say to the accused student “You will be informed ofthe outcome of the hearing from Ms. Buckner within 48 hours.”
Appeals ProceduresPURPOSEThe purpose of an appeal is to review the procedures of a hearing in order to determine if there isa basis for error.GROUNDSA student may appeal a judicial decision on the following grounds: ♦ A violation of due process. ♦ Evidence of prejudicial treatment by the original hearing body. ♦ Evidence does not support a finding of guilt. ♦ Penalty too harsh for the nature of the violation. ♦ Evidence becomes available during the review process that was not previously available during the original hearing.
PROCEDUREThe appeal officer will review all material related to the case including: ♦ The record made before the original hearing body; ♦ All pertinent documents, including hearing transcripts, witness statements, and incident reports; ♦ Prior violations and sanctions against the student.FINDINGSThe appeal officer may: ♦ Affirm the original decision. ♦ Change or reduce the sanctions imposed. ♦ Find evidence of prejudice treatment and refer the case for rehearing before another hearing body. ♦ Reverse the finding of guilt and affirm the appeal. Such a finding will not preclude the case from being reheard.
Student Government Association Election Appeal ProceduresIf a candidate wishes to contest the election, he or she must do so in writing, and state thereasoning for contesting to the Director of Student Conduct within 48 hours (weekends are notincluded in this time span).The University Conduct Board will hold a hearing if it is deemed necessary, within one weekafter the election is contested in order to consider any candidate‟s case. Only a recognizedcandidate can contest an SGA election. The decision rendered by the University Conduct Boardwill be considered final.Grounds for contesting election results are as follows: ♦ Irregularities by the Elections Committee ♦ A violation of campaign rules by a candidate or anyone involved in the elections procedures[Information gathered from the Student Government Association Consitutionhttp://students.georgiasouthern.edu/dos/sga/Spring2010Constitution.pdf]**Please see the hearing script for these appeals on the following page**
Student Government Association Appeals Script:Step 1- Intro to hearingThe election for Student Government Association officers and senators for Academic year 2011- 2012was contested on [Date] [Complainant name(s)]. The purpose of this hearing is to determine if theelection guidelines have been violated. Today‟s date is ____________.Ask complainant “Have the hearing procedures been explained to you by Assistant Dean Buckner? Doyou understand the procedures? Before we begin the hearing, do you have any questions about theprocedures?”Step 2- Complainant presents caseAsk the Complainant to state his/her name and affiliation with the University.Complainant makes statement, then Conduct Board asks questions.Complainant witnesses are then allowed.Ask Complainant witness “If the University Conduct Board is to reach a fair decision, you mustbe truthful in all statements you make and to the answers you give to each question. Do youagree to be truthful?”Complainant asks questions, then Judicial Board asks questions.
Step 3- Election Committee presents caseAsk election committee representative “If the University Conduct Board is to reach a fair decision,you must be truthful in all statements you make and to the answers you give to each question.Do you agree to be truthful?”Ask election committee representative “You may respond by making a statement, calling witnesses onyour behalf, or both. How would you like to proceed?”Election committee representative makes statement, then Conduct Board asks questions.Follow same procedure for each of the accused student‟s witnesses. (REMEMBER the Truthfulstatement)
Step 4- Closing to hearingAsk both the election committee representative and the Complainant if there is anything further theywould like to say.If not, or when complete, adjourn the hearing and say to the accused student “You will be informed ofthe outcome of the hearing within 48 hours.”
Procedures for the Ban of a Student When a student has exhibited extremely gross behavior as defined by the Student Conduct Code and after careful review has been found to be a danger to the campus community a ban from the Georgia Southern University campus may be issued. Any person who is not a student of Georgia Southern University or East Georgia College, may also be banned. If a person is not a student of either institution they must be banned by the Division of Public Safety. See guidelines for interim suspension and student bans in the Student Conduct Code. In the case of student being banned they are not allowed entry to property, owned, leased, or any other operations of Georgia Southern; this property included any electronic environment.
Notification of a Ban:When it has been decided that is necessary for a student to be banned there are specific stepsthat must be taken:1. Notification of the ban must be presented to the student.2. An interim suspension letter (form letter) should be generated, this letter should include the date, description of the violation, and the student‟s contact information3. The letter should be delivered via e-mail or certified mail. The Office of Student Conduct prefers the letter to be signed for by the student and in an instance where a student may be incarcerated the letter will be delivered by the University Police Department.4. A student will have 10 business days to request a formal hearing. If a hearing is requested it is to be held within 5 business days with the Student Conduct Board.5. If a student does not request a hearing within 10 business days they are banned indefinitely.6. The hearing may determine the outcome of the ban and will consider the details of the formal charges against the student. If it has been determined that the ban will stand please see item #7.7. A report must be submitted to the University Police Department, the Office of the Registrar, the Associate Provost, and the Department of University Housing by the Office of Student Conduct in writing that the ban has been upheld. Within this report a photograph of the student must be present (typically found by accessing the ID photos).When it has been decided that any person(s) who is not a student is to be banned:1. The University Police Department is to inform all parties to this information and their photograph is disbursed to the proper departments on campus.
Student Suspension Procedures Grounds for a student suspension: ♦ Felony level conduct code violations ♦ Second case of academic dishonesty ♦ Additional violation during discipline probation ♦ Weapons violation ♦ Second drug offense (refer to Student Conduct Code) ♦ Third strike alcohol violation
When students are suspended, they may be suspended immediately or at the start of the nextsemester. The safety of the campus community and the level of sanction completion duringthe current semester will factor into the length of the suspension.If it the month in which the student is to be suspended falls close to the end of the springsemester and the student has not been identified as a threat, they may be allowed to completethe rest of the spring semester. The student‟s suspension will begin during the summermonths.Any student suspended prior to the last month of the current semester will begin theirsuspension immediately.A student suspended for one semester or the full calendar academic year.Once suspended, an academic administrative withdrawal form must be completed and sent tothe Registrar‟s Office. A judicial hold will be placed on record in Banner until the student iscleared by the Office of Student Conduct to return to campus. See guidelines for readmissionafter a suspension.Any student who does not apply for readmission after their suspension term is completed willhave a permanent hold on their academic record.
Conduct Processes for Special Populations Student athletes and East Georgia College students are considered special populations as the conduct process contains more specified conditions. The administrative assistant in the Office of Student Conduct will indicate in a student‟s case file if they are an athlete or a student of East Georgia College. East Georgia College Students: If at the conclusion of the case an East Georgia College student is found responsible, the Office of Student Conduct must forward an electronic copy of the sanction letter to the Office of the Registrar at East Georgia College at Swainsboro. The Registrar at East Georgia will then place a hold in the student‟s file until all of the sanctions have been satisfied. A letter should also be sent to the Registrar of the East College Center at Statesboro. Student Athletes: If a student athlete is found to be responsible at the conclusion of a case the Director of Student Conduct is to contact the appropriate coach, the Director of NCAA Compliance, and the Athletic Director in order to notify them of the student‟s violation and any sanctions that are to be imposed. The notification letter is typically sent via e-mail.
Students who reside in university housing, will have their information updated by the Officeof Student Conduct to the Residential Education staff as to any open, recent, or resolved cases forany incident that may have occurred in University Housing.In cases involving faculty/staff members, the Office of Student Conduct will keep faculty/staffmembers updated on the progress of the case at available opportunities.At the conclusion of the case, the Office of Student Conduct will notify the faculty/staff memberof the outcome. These steps are especially important in cases of academic dishonesty.
A crisis in this management plan is defined as an unstable or crucial time or state of affairs willabnormally affect the lives, health, safety, or property of the Georgia Southern Universitycommunity members. A crisis may also impact the operation, reputation, and normal activities ofthe University.Examples of a crisis could include, but are not limited to the following: ♦ Sudden or unexplained death (suicide, suspicious circumstances, accidental death) ♦ Natural disaster (fire, flood, tornado) ♦ A violent crime (abduction/hostage situation, homicide, physical/sexual assault, armed robbery, bombing or threat of, stalking) ♦ Health threat (communicable disease outbreak, chemical spill, radiological threat, or sudden contamination) ♦ Civil disturbance (unsanctioned parades, sit-ins, walk-outs)
The Dean of Students Office is the central point of contact where all crisis situations that directlyaffect Georgia Southern students shall be reported. The role of the Dean‟s Office is to assess theneeds, coordinate resources, and communicate to the campus community when appropriate use isnecessary. Other offices may take on responsibilities when it is deemed as necessity by thePresident of the University, Vice President of Student Affairs and Enrollment Management, orDean of Students.This plan will not serve as a replacement for procedures already set forth in other areas (e.g.Department of University Housing and Public Safety). In contrast, this plan will serve as a bridgebetween procedures and communication among all areas on-campus pertinent to the crisismanagement process at Georgia Southern University.Emergency Response Plan:The university emergency response plan should be followed in the event of a campus emergency.This plan can be accessed at:http://welcome.georgiasouthern.edu/publicsafety/pdf/EmergencyResponsePlan.pdfEmergency Response Plan DOS-is the shared network where this plan can also be found
Communication: 1. The Dean of Students should be notified promptly of any event that calls for immediate attention such as a campus-lock down, death of a student, fire with significant damage, and any other severe incident. 2. The Dean of Students Office will be notified of all “Level II” and “Level III” incidents (as defined in the Policies and Procedures for Safety, Emergency, and Crisis Issues from the Department of University Housing) via e-mail within 24 hours after the incident (should detail who, where, what, and how), any actions taken by staff members, any follow up action to be taken, and any support requested from the Dean of Students Office. If no support is requested information should still be filed in the Dean’s Office. **Level II and III incidents are exclusively used in the Department of University Housing in order to help determine hearing and sanction proceedings** 3. The Dean of Students Office will be included in the emergency notification procedures in the Department of Public Safety, most specifically the Dean‟s Office will be included in the “daily news release” and “immediate notification” sent daily (Monday-Friday). It will be the responsibility of the Dean of Students Office to follow up with Public Safety on these incidents if necessary. 4. The Dean of Students Office (in cooperation with the Public Safety) will be responsible for disclosing information about crime on and around campus according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. (Eagle Alerts are an example of such notification).
**The Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Actrequires universities to report and share information that pertains to any reported crimes on theircampus and surrounding area. Captain Terry Briley is responsible for compiling this report andmaking it public information each year. Information for this report is gathered and sent toCaptain Briley by the Office of Student Conduct’s Administrative Assistant.**
Behavioral Assessment Team (B.A.T.) The Behavioral Assessment Team‟s purpose is to assess and create action plans for students or student groups who may present disturbing and/or malicious behavior in the Georgia Southern community. The team members are responsible for identifying students or student groups who may exhibit this behavior, in order to offer suggestions on how to manage the behavior or student crisis. The team will seek to implement plans in order to manage and/or resolve the situation. Any member of the campus community may refer a student or student group to the B.A.T. team using the proper incident report form (see Miscellaneous section). The B.A.T. is made up of members from the following campus offices: ♦ Public Safety ♦ Counseling and Career Center ♦ Office of Student Conduct ♦ Dean/Assistant Dean of Students ♦ Department of University Housing ♦ Associate Provost ♦ Legal Affairs ♦ East Georgia College Representative ♦ Student Disability Resource Center The Behavior Assessment Team meets on a regular basis. The Dean of Students will organize any additional meetings as needed. Other representatives identified by the Dean as deemed necessary to resolve the crisis will also join the meetings as needed. After the meeting, the Dean of Students will inform the Vice President for Student Affairs and Enrollment Management in writing of the action plan developed. **After referring a student to the Behavioral Assessment Team, a member of the B.A.T. may contact the reporter for further information if necessary. In most cases the information will be kept confidential and the reporter may not be notified of an action plan initiated by the B.A.T.**
Behavioral Assessment Team Proceedings♦ An incident report is completed and submitted online. The incident report can be retrieved from the following website: http://students.georgiasouthern.edu/judicial/student_wbir.htm♦ Once an incident report form has been submitted, it is automatically e-mailed to the Director of Student Conduct.♦ The Director of Student Conduct will retrieve the incident report from his or her inbox and immediately reply to the sender in order to inform them that the form has been received. The Director will determine whether or not the case is an academic or conduct code violation and a reply will be sent after a thorough investigation is completed.♦ At the discretion of the Director of Student Conduct, the incident report may be forwarded to the Behavioral Assessment Team. Also, it may be handled by simple welfare check or it may lead to a possible conduct charge. Each incident reported or observed is unique and will be handled as such.
♦ If it is deemed neccessary that the incident being forwarded to the Behavioral Assessment Team, the Director of Student Conduct will refer the name of the student to the Administrative Assistant for the Dean of Students. The Administrative Assistant will then ensure that the students name is submitted and for whom the report has named is scheduled for a meeting with the Behavioral Assistant Team.♦ During the meeting, the Director of Student Conduct will present his or her information regarding the incident and will ask for any additional and pertinent information from the other group members.♦ Based on the collected information, the Behavioral Assessment Team will determine the necessary steps that should be taken as well as decide on who will be responsible for following up on the incident.
Criteria for Referring a Student to the Behavioral Assessment Team:♦ The Director of Student Conduct fears that the student will be a danger to himself or herself or may be a danger to another individual♦ Disturbing behavior that typically wouldn‟t be exhibited by a reasonable individual is displayed♦ There is a severe change in the student‟s demeanor and physical appearance♦ There is an extreme concern from a faculty and or staff member♦ The student is alleged to have committed violent or extreme judicial violations
Management of Student Complaints Georgia Southern University is committed to treating all members of the University community fairly in regards to both their personal and professional concerns. The primary objective of the student complaint guidelines are to ensure that concerns are promptly dealt with and that resolutions are reached in a just manner. A complaint for these purposes is defined as dissatisfaction or disagreement with any decision or action that affects Georgia Southern students. Complaints covered by policies already in place (i.e. student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines, as they have set rules and regulations on how they are handled. (http://students.georgiasouthern.edu/dos/student_complaint.htm) Any Georgia Southern student who believes that he or she has not been treated fairly may make use of the student complaint guidelines. The student is strongly encouraged to discuss his or her complaint with the potential source of the complaint. The discussion should be held as soon as the student first becomes aware of the act or condition that is the basis of the complaint. Additionally, it is recommended that the student present his or her complaint in writing to the potential source.
If the student is not satisfied with the response from the potential source, he or she may presentthe complaint in writing to the next level supervisor. In this case, if the potential source is afaculty member, the next level supervisor would be the department chair. The student must file acomplete written statement of the alleged complaint. The statement should include the name ofthe potential source and the remedy the student is seeking. If the issue is not resolved at this level,the complaint process will follow the chain of command of the department in question untilresolution is found.If a student needs assistance regarding the initiation or presentation of a complaint, he or she maycontact the Dean of Students Office at 912.478.3326. The Dean of Students Office will not makedecisions outside of the scope of its area. The Dean will however serve as an advisor to thestudent through this entire process.Regardless of the decision concerning the complaint, no member of the University communitymay harass or retaliate against a student who has filed a complaint under the institutionalcomplaint guidelines. Any type of action in the form of retaliation or harassment is grosslyprohibited by the University.**When a student enters the Office of Student Conduct to file a complaint, it does not have tonecessarily have to be a judicial issue. Complaints involving academic dishonesty, theft, or anassault will definitely be handled by the Office of Student Conduct.**
Categories of Student Complaints Complaints Against Faculty/Staff Members: ♦ They will be contacted, informed, and asked to present their perspective of the issue ♦ The Director of Student Conduct will then attempt to resolve the conflict through mediation. ♦ All cases will be resolved even though the student may or may not agree with the decision. ♦ All resolutions will be handled with the practice of extraordinary customer service Complaints Against Other Students: ♦ They will be contacted, informed, and asked to present their perspective of the issue ♦ The Director of Student Conduct will attempt to resolve the conflict through mediation ♦ There will be a resolution in all cases ♦ All resolutions will be handled with the practice of extraordinary customer serviceIn some cases, students will need to be referred to Georgia Southern University‟s CounselingCenter. In this situation, the student will be escorted directly from the Office of Student Conductto the Counseling Center. Students will be introduced to the Counseling Center‟s secretary. Thesecretary will then assign the student to the next available counselor. The designated escort willnot leave the student until he or she has been introduced to a counselor.
Student Affairs ContactsAkins, Wayne Albertson, KathyDirector of the Student Disability Resource Center Associate Provost for Academic Affairs912.478.1566 firstname.lastname@example.org email@example.comBriley, Terry Bruner, MarlaCaptain of Public Safety Marketing and Communications Specialist912.478.5234 firstname.lastname@example.org email@example.comBuckner, Patrice Burrell, CarolynDirector of Student Conduct Associate Director of University Housing912.478.0059 firstname.lastname@example.org email@example.comCashon, Trey Copeland, MauraSAEM Technical Services Associate Vice President of Legal Affairs912.478.5120 firstname.lastname@example.org email@example.com
Deal, Lyn Deal, Michael (Mike)Bursars Office Business Manager Registrar912.478.5315 firstname.lastname@example.org email@example.comDeal, Todd Greenstein, KerryDirector of Student Leadership & Assistant Dean of StudentsCivic Engagement 912.478.3326912.478.1435 firstname.lastname@example.org@georgiasouthern.eduHamm, Joy Harvey, JohnDean of Students- Director of Student MediaOffice of Fraternity & 912.478.0069Sorority Relations email@example.com@georgiasouthern.eduHilton, Sharon Lewis, GeorjAssistant Director-Eagle Dining Services Dean of Students912.478.1431 firstname.lastname@example.org email@example.comMacDonald, Christopher (Chris)Director of University Housing912.firstname.lastname@example.org
Matthews, Dave McCullough, LauraDirector-Counseling & Captain-Public SafetyCareer Development Center 912.478.3018912.478.5541 email@example.com@georgiasouthern.eduMcDermott, David (Dave) Murphey, ConnieCoordinator-Alcohol & Other Director-Office of Financial AidDrug Prevention Office 912.478.0098912.478.5185 firstname.lastname@example.org@georgiasouthern.eduO‟Brien, Janet Perkins-Brown, JayneDirector-Academic Success Center Associate Vice President-912.478.5371 Strategic Research and Analysisjlobrien@georgiasouthern.edu 912.478.5357 email@example.comPowellson, Tina Riles, WarrenDirector-Office of Student Activities Director-Office of Career Services912.478.7270 firstname.lastname@example.org email@example.com
Academic College ContactsCollege of Business Administration- Shiffler, Ronald Williams, Susan Dean Associate Dean 912.478.2622 912.478.5582 firstname.lastname@example.org email@example.com Williams, Wells Associate Dean 912.478.5582 firstname.lastname@example.org
College of Education- Koballa, Thomas Thomas, Deborah Dean Associate Dean 912.478.2622 912.478.5649 email@example.com firstname.lastname@example.orgCollege of Health and Human Sciences- Bartels, Jean Cone, Diana Dean Associate Dean 912.478.5455 912.478.1414 email@example.com firstname.lastname@example.org
College of Information Technology- Elder, Kevin Shiffler, Ronald Associate Dean Dean 912.478.5474 912.478.7454 email@example.com firstname.lastname@example.orgCollege of Liberal Arts and Social Sciences- Ludowise, Christine Ricker, Curtis Associate Dean Associate Dean 912.478.2527 912.478.2527 email@example.com firstname.lastname@example.org Smith, Michael Dean 912.478.2527 email@example.com
College of Public Health (Jiann-Ping Hsu)- Gunn, Laura Woodhouse, Lynn Associate Dean Dean 912.478.7422 912.478.2674 firstname.lastname@example.org email@example.comCollege of Graduate Studies (Jack N. Averitt)- Diebolt, John Patterson, Charles Associate Dean Dean & Vice President of 912.478.1710 Research firstname.lastname@example.org 912.478.5088 email@example.com
Customer Service The Office of Student Conduct seeks to provide extraordinary customer service on a consistentbasis. Customers include members of the Georgia Southern University community as well as their families and/or guests. It expected that all customers will be treated fairly and without judgment while in the Office of Student Conduct. Customer service includes the confidentiality of any information that may be contained in the office. Customer service is not limited solely to officeassistants and it is expected that all staff members and office assistants will greet guests, return e-mails in a timely manner, and answer the office telephones.
Dress Code Policy The Office of Student Conduct deals with the Georgia Southern University community and thegeneral public on a daily basis, where image can play an important factor. It is for this reason that there is a dress code set in place for professionals, graduate assistants, and student assistants.It is expected that everyone that is employed in the Office of Student Conduct will come to work dressed neatly and appropriately, which is considered business casual. Jeans are prohibited by professional staff members unless otherwise notified. The following items are prohibited for professional staff in the Office of Student Conduct:- T-shirts, tube tops, midriff tops, bare shoulder tops, halter tops- Vulgar or offensive wording on clothing- Flip-flops or any beach footwear- Athletic footwear (unless otherwise noted or permission is granted)- Sweatpants- Shorts- Beachwear- Hats, hoods, or head coverings (unless they serve a cultural purpose)Cologne and perfume should be worn in moderation and good taste, as there may be some that areallergic to chemicals in them. Body piercings should be limited, it is possible that an employee may be asked to cover or retainpiercings. If clothing does not meet the standard of the policy set forth by supervisory staff members in the Office of Student Conduct an employee may be asked to not wear the inappropriate item in theoffice again. If dress code issues continue to arise official warnings will be issued and progressivedisciplinary action may follow.
Standard Meetings, Affiliations and RepresentationThe Director of Student Conduct holds seats on many boards on campus and also hosts meetingsfor campus constituents the following information is an outline of these instances andresponsibilities:Campus and Community Alcohol Task Force(Director of Student Conduct serves as the chair of the Enforcement Subcommittee) ♦ Provide researched information pertaining to the nature and extent of the dangers of alcohol consumption ♦ Implement recommendations on the potential effectiveness of current strategies in order to reverse the culture of alcohol consumption on campus ♦ Prevent hazardous college student alcohol consumption[Information from the preface of ‘A Call to Action: Changing the Culture of Drinking at U.S. Colleges]
Chancellors Alternate Dispute Resolution Committee(Director of Student Conduct serves as a representative on the State and University Level)The Georgia Southern University Alternate Dispute Resolution Committee exists to serve thecampus community in four ways: 1. Inform the Georgia Southern University community of mediation services available for students, faculty, and staff members. Mediation is an informal process where trained individuals assist opposing parties in order to reach voluntary, negotiated resolutions of disputes that occur in the workplace or classroom. 2. Coordinate meetings among individuals who are seeking the use of the mediation model as a means of settling disputes. 3. Promote the mediation process as well as the values, behaviors, and procedures that will assist members of the Georgia Southern Community in the minimization of conflicts, deal with them fairly when they occur, and resolve them with the use of neutral third-party individuals, if necessary. 4. Educate individuals and groups on skills and procedures that can improve relationships, increase workplace satisfaction, and resolve conflicts when they do occur.[Information gathered from the mission statement of the Alternative Dispute Resolution Committee]Chair of Judicial/Housing Leadership Team ♦ This team consists of the Director of Student Conduct, the Director of Residential Education, two coordinators from Residential Education, and the Administrative Assistant for Student Conduct. ♦ Meetings are held in order for members to provide updates or violations, incidents, hearing outcomes.
First Year Live-On Requirement Appeal CommitteeAs of the fall of 2009 all first year freshman students and students with less than 30 academicsemester hours are required to live on campus for a minimum of one year.Georgia Southern University will exempt students from living on campus in some cases. Studentswho may apply for exemption may include: ♦ Students residing with parents or guardians in Bulloch, Evans, Jenkins, Screven, Effingham, Emanuel or Candler Counties ♦ Students who will be 21 years of age before spring semester commencement ♦ Students who have earned more than 30 hours of academic credit ♦ Students who are legally married or who are single parents ♦ Students with a minimum of one year of active military serviceOffice of Student Conduct at Student Affairs and Enrollment Management DirectorsMeeting ♦ The Vice President of Student Affairs and Enrollment Management convenes with his or her Directors every two weeks in an annual periodOffice of Student Conduct Student Service ♦ These meetings will take place every two weeks with student assistance in the Office of Student Conduct
One-on-One Meetings with the Dean of Students ♦ The Director of Student Conduct will have standing weekly meetings when possible with the Dean of Students to discuss any updates, changes, or concerns.Sexual Assault Response Team (S.A.R.T.) ♦ The Director of Student Conduct sits on this team along with other members of the campus communityProfessional Affiliations ♦ Association for Student Conduct Administration (ASCA) ♦ Student Affairs Administrators in Higher Education (NASPA) ♦ Georgia Association of Student Conduct Officers (GASCO)Software and Applications Responsibilities ♦ RMS, Banner, AppXtender, Maxient
Sample Student Incident Reoprt ***This report will only be checked during regular business hours. For emergencies, please contact University Police immediately at 912-478-5234.*** Georgia Southern University is concerned about the safety and well-being of all students, faculty, and staff. In an effort open the lines of communication across campus, we have created this incident report form. This form provides an avenue for all faculty, staff, and students to report disturbing or suspicious activity to the Dean of Students Office. This information will be passed along to the Office of Student Conduct and/or the Behavior Assessment Team. Incidents reported here may or may not include violations of the law or Code of Student Conduct. In many cases, this behavior may be classified as a mental health concern. Incidents may include (but are not limited to): Violations of the Student Conduct Code Violations of law Suicidal Ideations Abuse of alcohol or other drugs Classroom Disruptions Drastic change in behavior/hygiene Please complete the following information for the student about whom you are making this report. Please answer to the best of your knowledge:
Student Information:Student Full Name (First, Middle, Last) Eagle ID Number: Telephone Number:Street: E-MailCity, State:Zip Code:Sample Student Incident Report-ContinuedPlease complete the following information about you (the reporter):I prefer to make this an anonymous report: Yes NoYour Name:Your Title:Your Phone:Your Email Address:Please provide a detailed description of the incident using specific concise, objective language. Forward all supportingdocumentation to the Office of Student Conduct at PO Box 8070 and/or firstname.lastname@example.org. Please call912-478-0059 with any additional questions.html email formsImage Verification
Student Complaint Procedural Chart Incident Student (in communication with the Dean of Students Office) presents complaint in writing to faculty or staff member (potential source) Student and No compromise faculty/staff member reached; process reach compromise; continues process complete Student (in communication with the Dean of Students Office) presents complaint in writing to department chair/director Compromise No compromise reached; reached; process process continues complete Student (in communication with the Dean of Students Office) presents complaint in writing to the appropriate Dean Compromise No compromise reached; process reached; process complete continues Student (in communication with the Dean of Students Office) presents complaint in writing to the appropriate Vice Presidents Office Vice President‟s Office investigates and renders decision to student and original department; process complete