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Sharepoint conference 4 - dow jones


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Sharepoint conference 4 - dow jones

  1. 1. How MS SharePoint Helped Employee Communications Do More with Less<br />Dow Jones: Michael Fry & Mary McCall<br />
  2. 2. About Dow Jones<br />
  3. 3. Agenda<br />Employee Communications<br />Challenges and opportunities<br />Achieving our Goals<br />3Cs: Communication, Collaboration and Culture<br />Best Practice<br />Employee Portal<br />Why a portal?<br />History of our portal<br />Lessons Learned<br />Show and Tell<br />ROI: doing more with less<br />
  4. 4. Problems, Issues We faced<br />Too much email, attachments, versions<br />Too much on c: drive<br />Long sales cycle<br />Buried information/knowledge (search)<br />Centralized posting/content control<br />Dispersed, global workforce<br />Multi-cultures<br />
  5. 5. EMG Employee Communications - 2000<br />750 Employees<br />
  6. 6.<br />First intranet<br />HTML – 48 hour turn-around<br />
  7. 7. Factiva Publisher<br />Eating our own Dog Food<br />Content Management Tool<br />
  8. 8. 2002 – Factiva Publisher & STS<br />SharePoint Team Services<br />Multiple servers<br />
  9. 9. 2004 – SPS 2003 <br />100% SharePoint<br />Devolved Content Management<br />
  10. 10. EMG Employee Communications - Today<br />2500+ <br />Employees<br />
  11. 11.
  12. 12. EC: Mission Statement<br />Communications, Collaboration and Culture: the backbone of employee communications and its ultimate purpose of supporting the business and its organizational priorities. <br />Our mission is to support the achievement of EMG’s goals by supporting the creation of an inclusive, global corporate culture that embraces open communication, collaboration and information sharing, that the employer brand resonates throughout the organization and that a framework is created for people to access information and knowledge they need to do their job.<br />We will foster an environment that is free of regional bias, values cultural diversity and the exchange of knowledge.<br />We will facilitate the sharing of information and knowledge across all functional and regional areas of the Company, establishing processes for listening, leading and involving employees.<br />
  13. 13. EC: Mission Statement<br />Communications, Collaboration and Culture: the backbone of employee communications and its ultimate purpose of supporting the business and its organizational priorities. <br />
  14. 14. Achieving our Goals: 3Cs<br />Communication<br />Collaboration<br />Culture<br />
  15. 15. Communication<br />Knowledge and Information Management<br />Devolved Content Management<br />Building the brand<br />Business strategy and goals<br />Portal Server<br />
  16. 16. Portal Server<br />How we use SharePoint as communication Tool<br />Demo<br />
  17. 17. Collaboration<br />Global, dispersed work teams<br />Tools and solutions<br />Office Communicator (IM)<br />Web conferencing (Live Meeting)<br />Professional attribute and value<br />Team Sites<br />
  18. 18. Team Sites<br />How we use SharePoint as a collaboration tool<br />Demo<br />
  19. 19. Culture: how we communicate and collaborate<br />Develop a winning corporate culture<br />Building Sales Team awareness<br />Selling what they know<br />News integration<br />Collaboration<br />Drive engagement<br />Minimize time and distance through shared portal experience<br />Equal access and contribution globally<br />No censorship<br />
  20. 20. Culture: how we achieve our goals<br />Communications<br />Collaboration<br />Culture<br />Communications Strategy<br />
  21. 21. Culture<br />Supporting and developing a global Culture with SharePoint<br />Demo<br />
  22. 22. Why a Portal: 3Cs<br />3Cs: Communication, Collaboration, Culture<br />Global, dispersed work force<br />Brand<br />Consistency<br />Sales and marketing material<br />Messages (strategy and goals)<br />Costs<br />Speed, efficiency <br />Reduce application clutter<br />Real-time business<br />Speed in communication<br />Market response<br />Supporting the business<br />
  23. 23. Employee Communications: Best Practice<br />Peer generated content<br />Video, articles<br />Photos<br />Fun and People<br />Community<br />Achievements<br />Microsoft shop<br />Uniform platform (web conference, IM, portal, Office, browsers)<br />Devolved content management<br />Eliminates barriers<br />Increase rate and pace of publishing<br />Drives collaboration and KM<br />Eliminate the need for attachments<br />The Pipeline<br />Global (access, contribution, etc)<br />
  24. 24. Portal: Lessons Learned<br />Business holds: ownership, budget, requirements<br />Executive Sponsor<br />Aligned with business strategy<br />Devolved Publishing/Content Management<br />Global access and contribution<br />No censorship (editorial guidelines and eCode of Conduct)<br />Solve business problems<br />Invest in the right tools (Live Meeting)<br />Low maintenance<br />Anticipate business needs<br />Podcasts/vlog<br />Broadcast voice mail<br />Texting<br />Mobile<br />
  25. 25. SharePoint Top Tips<br />List Ideas<br />Best Practices<br />Meetings RSVP & flight itinerary<br />Feedback<br />Request forms<br />Product FAQs<br />Fantastic 40 site templates<br />Learning Calendar<br />Office Information<br />Opt-in/opt-out<br />Use SharePoint groups<br />Site directories to manage sites<br />Minimize administrators<br />Avoid folders, use list columns<br />Activate ‘force check out’<br />Save Lists, Libraries & web parts as templates<br />Content Audits – collaboration/not archive<br />Best bets – Search audit<br />
  26. 26. Increase ROI<br />Everything aligns with and supports business priorities and strategies:<br />Enables devolved content management<br />Solves business problems<br />Drives communication and collaboration<br />Supports small travel budgets<br />Dashboards<br />Transparency on metrics<br />Empowers users<br />Drives engagement<br />Reduces sales cycle<br />Builds Sales Team knowledge<br />
  27. 27. ROI: Doing more with less<br />Site Administration <br />Small Employee Communications team – more productive – strategic – LESS Money<br />Scalable<br />Costs slow to start, easy to scale up when needed – spend less now – LESS Money<br />Self service<br />Quicker turn around, less resources – LESS MONEY<br />Business Strategy<br />Executive support<br />Line of sight<br />Winning Culture<br />Global<br />Common platform brings everyone together online<br />Less travel – LESS MONEY<br />
  28. 28. Future Plans<br />SharePoint 2010<br />CRM integration<br />Search (FAST)<br />Peer generated news<br />Social networking<br />
  29. 29. Remember to fill out your evaluations onMySPCfor your chance to win two HD web cams and a designer mouse (3 prizes awarded daily)<br />
  30. 30. Learn More about SharePoint 2010<br />Information forIT Prosat TechNet<br /><br />Information forDevelopersat MSDN<br /><br />Information forEveryone<br /><br />
  31. 31. Contact Information<br /><br /><br />
  32. 32. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />