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NCUG - Current State Of Cisco UC


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NCUG - Current State Of Cisco UC

  1. 1. Cisco UC in 2010: State of the Union<br />NCUG<br />
  2. 2. Cisco Unified Communications System 8.0<br />First Customer Shipment Q2CY2010<br />Products include:<br />Cisco Unified Communications Manager (CUCM) 8.0<br />New Phones<br />Cisco Unity 8.0<br />Cisco Unity Connection (CUC) 8.0<br />Cisco Unified Presence (CUP) 8.0<br />Cisco Unified MeetingPlace (CUMP) 8.0<br />Cisco Unified Contact Center Express (UCCX) 8.0<br />Windows 7 support:<br />
  3. 3. CUCM 8.0<br />Intercompany Media Engine<br />Phone VPN<br />Service Advertisement Framework (SAF)<br />MGCP FXO Caller ID<br />Time zone changes owned by OS, not CM DB<br />Single Number Reach enhancements<br />Analysis Manager and System Call Tracking<br />Cisco Mobile on iPhone and soon Android<br />TAC supported Virtualization*<br />
  4. 4. Intercompany Media Engine<br />Moves business communication from the PSTN to the Internet<br />Enables rich communication and collaboration between businesses on the IME network<br />Utilizes dynamic SIP trunks for B2B communication<br />
  5. 5. Intercompany Media Engine Example<br />TDM<br />TDM<br />IME Server<br />IME Server<br />DHT Ring<br />VAP<br />VAP<br />CUCM 8.0<br />CUCM 8.0<br />SIP<br />SIP<br />SIP/TLS<br />SRTP<br />RTP<br />RTP<br /><br />Enrollment<br />
  6. 6. Service Advertisement Framework<br />Service Advertisement Framework (SAF)<br />A network protocol that enables the sharing of call routing data between call agents<br />Modeled after EIGRP<br />Call Control Discovery (CCD)<br />Client-side service that advertises and requests call routing data to and from the SAF network<br />Supported by CUCM, CUCME, CUCVP, SRST, IOS Voice Gateways, and CUBE<br />Devices running CCD services are known as SAF Clients<br />
  7. 7. Traditional UC vs. UC with SAF<br />
  8. 8. Cisco Mobile 8.0<br />CUCM 7.1 or 8.0<br />Works over VPN<br />Wi-Fi only<br />Call Preservation<br />Supports handoff to GSM<br />Visual Voicemail from CUC<br />LDAP integration for Corporate Directory<br />
  9. 9. New Phones – New Designs and User Experience<br />
  10. 10. Phone Models<br />6900 Series: Low end phones, entry level<br />7900 Series: Traditional offering<br />8900 Series: Power Users<br />9900 Series: Executive Power Users<br />
  11. 11. Unity 8.0 and Unity Connection 8.0<br />Unity 8.0 Features<br />Exchange 2010 Support<br />TAC Supported Virtualization*<br />Unity Connection 8.0<br />Speech Connect included (Say-by-name directory)<br />Voicemail transcription (Speech View, subscription charge)<br />SRSV<br />TAC Supported Virtualization*<br />
  12. 12. Unified Presence 8.0<br />Conversion to XMPP vs. SIMPLE (still supported for federation)<br />Point to Point and Multi-device IM<br />Multi-user Chat, Group Chat, Persistent Chat<br />Peer to Peer File Transfer<br />Offline message storage, delivery, and compliance (via 3rd party product)<br />TAC Supported Virtualization<br />
  13. 13. MeetingPlace 8.0<br />No more MeetingPlace Express!<br />Migration to MP 8.0 from MPE includes new Express Media Server software component<br />Web Conferencing provided via WebEx Node for MCS, included with UCSS for MPE, requires separate server<br />
  14. 14. Unified Contact Center Express 8.0<br />Migrated to Linux Appliance (Red Hat/Informix)<br />Supports HA over WAN <br />Supported on any MCS 7835/45 H2/I2 or higher and 7825 H3/I3 or higher<br />Licensing locked to node via License MAC<br />Upgrade licenses checked against previous version license<br />TAC supported virtualization*<br />
  15. 15. Unified Contact Center Express 8.0<br />
  16. 16. UC Virtualization<br />Supported on UCS (B and C Series) platform using VMWareESXi 4.0<br />Stringent deployment guidelines, equivalent to MCS 7845 hardware<br />
  17. 17. UC Applications supported on UCS<br />Cisco Unified Communications Manager (CUCM) 8.0<br />Cisco Unity Connection (CUC) 8.0<br />Cisco Unified Presence (CUP) 8.0<br />Cisco Unified Mobility Advantage (CUMA) 8.0<br />Unified Contact Center Enterprise (UCCE) 8.0<br />Cisco Voice Portal (CVP) 7.0(2)<br />Cisco Unified Expert Advisor (EA) 8.0<br />Cisco Contact Center Express 8.0<br />Cisco Unity 8.0<br />Unified Contact Center Express (UCCX) 8.0<br />
  18. 18. VM Requirements<br />Each UC application requires processor and memory reservation<br />Supported configuration details on Cisco’s DocWiki<br /><br />
  19. 19. Virtualized UC Licensing – License MAC<br />The “License MAC” is not the MAC of the NIC in the VM<br />The “License MAC” is a HASH of a set of data on the server<br />Data is hashed to produce a 12 digit HEX string that looks like a MAC address<br />
  20. 20. Data Used to Generate License MAC<br />Time zone<br />NTP server 1 (or ‘none’)<br />NIC speed (or ‘auto’)<br />Hostname<br />IP Address (or ‘dhcp’)<br />IP Mask (or ‘dhcp’)<br />Gateway Address (or ‘dhcp’)<br />Primary DNS (or ‘dhcp’)<br />SMTP server (or ‘none’)<br />Certificate Information (Organization, Unit, Location,<br />State, Country)<br />
  21. 21. GUI when on VMWare<br />So that TAC knows when they are dealing with a virtualized application…<br />
  22. 22. Documentation Guides<br />CUCM:<br />UCCX:<br />CUC:<br />CUP:<br />
  23. 23. Collaboration User Group<br /><br />
  24. 24. The End<br />Q&A<br />