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The Quality Challenge:An Inconvenient Truth About e-LearningProfessor Mark BrownDirector, National Centre for Teaching and...
Quick pop quiz…• Who has been to New Zealand?
Quick pop quiz…• Who has been to New Zealand?• Has anyone been to Massey University?
Quick pop quiz…• Who has been to New Zealand?• Has anyone been to Massey University?• Who is this person?
Quick pop quiz…
About Massey…
Palmerston NorthAuckland WellingtonDistanceInternationalAbout Massey…
About Massey…
About Massey…Over 4000 online environments
http://delfa.massey.ac.nz• Innovation Hub• Global Think-tank• Networked Community• Engine for New Learning Futures• We Off...
Questions…“A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/
1. How has e-Learning enhanced the qualityof teaching in your institution?Write your short response and thenfold over and ...
Quality under fire…“We use to talk morebefore someoneinvented fire”
1. Dirty little secret
1. Dirty little secret“The unexaminedlife is not worth living” (Socrates)
ReconceptualistKnowledge SocietyKnowledge EconomyDeschoolingReschooling Reproductione-LearningDifferent interest groups an...
The inconvenient truth is that…1. Dirty little secret
The inconvenient truth is that…Most technology-enhanced learning initiatives reinforcetraditionalpractices…1. Dirty little...
… ande-learning is part of the problem.The inconvenienttruth is that…Most technology-enhanced learning initiatives reinfor...
… ande-learning is part of the problem.The inconvenient truth is that…Most technology-enhanced learning initiatives reinfo...
“With the coming of the New Media, the need forprint on paper will rapidly diminish. The day willsoon arrive when the worl...
“With the coming of the New Media, the need forprint on paper will rapidly diminish. The day willsoon arrive when the worl...
1. Dirty little secret
TechnologyExpectation Cycle(Cuban, 1986)Cuban, L. (1986). Teachers and machines: The classroom use of technology since1920...
High expectationsGrowingsupportSubsided enthusiasmRebukesand blameCuban, L. (1986). Teachers and machines: The classroom u...
Technology-enhanced learning involves an ongoing cycle ofhype, hopeand disappointment (Gouseti, 2010).1. Dirty little secret
Gartner Hype CycleTechnology-enhanced learning involves an ongoing cycle of hype,hopeand disappointment (Gouseti, 2010).1....
What will be the legacy after the hype?1. Dirty little secret
“Thirty years from now the big universitycampuses will be relics. Universities won‟tsurvive. It‟s as large a change as whe...
Sadly the lesson is that…1. Dirty little secret
…the additive or „pump, pump,dump‟ model ofe-learning still dominatesteaching practice.Sadly the lesson is that…1. Dirty l...
“A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Thoughts…
2. What is the single most important factorwhich influences thequalityof e-Learningin your institution?Write your short re...
2. Different Views ofQuality
• Three different views…2. Different Views ofQuality
Acontextualised view…2. Different Views ofQualityQuality is Relative
Quality is StandardizedA decontextualised view…2. Different Views ofQuality
2. Different Views ofQualityA boutique view…
A boutique view…2. Different Views ofQuality
2. Different Views ofQualityQuality is not to everyone‟s taste
Who defines quality?… and for what purpose?2. Different Views ofQuality
• Contestable• Idiosyncratic• Context bound• Discipline specific• Always a moving target• An ethos we must continually str...
2. Different Views ofQuality
“A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Thoughts…
Big question…3. How is the quality of e-learning determined in yourinstitution?Write your short response and thenfold over...
3. Frameworks andTools for Quality
3. Frameworks andTools for Quality
3. Frameworks andTools for Quality
3. Frameworks andTools for Quality
Quality AssuranceQuality Enhancement3. Frameworks andTools for Quality
institution individualclear standards creative flairexternally imposed requirements internally owned commitmentscentral qu...
• Understanding teachers matter most• Promoting a high level of professional trust• Giving responsibility for quality back...
ScholarlyPeerReviewEffective PracticeGuidelinesAcademicDevelopmentScholarship ofTeaching and LearningGrantsand AwardsDesig...
http://peerreview.massey.ac.nz3. Frameworks andTools for Quality
Principles of peer review- owned by academics- confidential to participants- encouragesformative feedback- promotes pedago...
Learningto beLearningto knowLearningto doLearningto live togetherLearning to changeandtransformPillarsofLearning3. Framewo...
Conclusion…
ConclusionConclusion…“What‟s wrong with education cannot be fixed withtechnology”(Steve Jobs; cited in Oppenheimer, 1997, ...
ConclusionConclusion…It depends on…- high quality teachers- a culture of quality enhancement- winning the hearts and minds...
http://opac.acer.edu.au:8080/drde/New research database
The big questions…Your responses…1. How has e-Learning enhanced the quality of teachingin your institution?3. How is the q...
“A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Discussion…
The Quality Challenge: An Inconvenient Truth About e-Learning
The Quality Challenge: An Inconvenient Truth About e-Learning
The Quality Challenge: An Inconvenient Truth About e-Learning
The Quality Challenge: An Inconvenient Truth About e-Learning
The Quality Challenge: An Inconvenient Truth About e-Learning
The Quality Challenge: An Inconvenient Truth About e-Learning
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The Quality Challenge: An Inconvenient Truth About e-Learning

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Invited presentation at Aston University, UK, April, 2013.

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The Quality Challenge: An Inconvenient Truth About e-Learning

  1. 1. The Quality Challenge:An Inconvenient Truth About e-LearningProfessor Mark BrownDirector, National Centre for Teaching and LearningDirector, Distance Education and Learning Futures Alliance
  2. 2. Quick pop quiz…• Who has been to New Zealand?
  3. 3. Quick pop quiz…• Who has been to New Zealand?• Has anyone been to Massey University?
  4. 4. Quick pop quiz…• Who has been to New Zealand?• Has anyone been to Massey University?• Who is this person?
  5. 5. Quick pop quiz…
  6. 6. About Massey…
  7. 7. Palmerston NorthAuckland WellingtonDistanceInternationalAbout Massey…
  8. 8. About Massey…
  9. 9. About Massey…Over 4000 online environments
  10. 10. http://delfa.massey.ac.nz• Innovation Hub• Global Think-tank• Networked Community• Engine for New Learning Futures• We Offer International Consultancy• Leading International Advisory BoardAbout Massey…
  11. 11. Questions…“A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/
  12. 12. 1. How has e-Learning enhanced the qualityof teaching in your institution?Write your short response and thenfold over and pass to someone on another tableBig question…
  13. 13. Quality under fire…“We use to talk morebefore someoneinvented fire”
  14. 14. 1. Dirty little secret
  15. 15. 1. Dirty little secret“The unexaminedlife is not worth living” (Socrates)
  16. 16. ReconceptualistKnowledge SocietyKnowledge EconomyDeschoolingReschooling Reproductione-LearningDifferent interest groups and stakeholders borrow thesame ‘discourse of persuasion’to legitimize their own hegemonic agenda• Being glocal• Active citizenship• Socially just society• Education for change• Un-curriculum• Personalization• Life-long learning• Messiness of learning• New pedagogies• Skills for employment• Learning for the real world• Higher education in change• Mass education• Universal standards• Education as a commodity• Increased market competition• Online learning• Blended learning• Anytime, anywhere learningOpen learning •Distance education •Technology-enhanced learning •(Mark Brown, 2012)
  17. 17. The inconvenient truth is that…1. Dirty little secret
  18. 18. The inconvenient truth is that…Most technology-enhanced learning initiatives reinforcetraditionalpractices…1. Dirty little secret
  19. 19. … ande-learning is part of the problem.The inconvenienttruth is that…Most technology-enhanced learning initiatives reinforcetraditional practices…1. Dirty little secret
  20. 20. … ande-learning is part of the problem.The inconvenient truth is that…Most technology-enhanced learning initiatives reinforcetraditional practices…There is a danger that the „e‟ is nothing morethan an „add on‟ to learning and we are tooeasily fooled by the language of persuasion.1. Dirty little secret
  21. 21. “With the coming of the New Media, the need forprint on paper will rapidly diminish. The day willsoon arrive when the world‟s literature will beavailable from The Automatic Library at themere pressing of a button”(Uzanne, 1994).1. Dirty little secret
  22. 22. “With the coming of the New Media, the need forprint on paper will rapidly diminish. The day willsoon arrive when the world‟s literature will beavailable from The Automatic Library at themere pressing of a button”(Uzanne, 1894).1. Dirty little secret
  23. 23. 1. Dirty little secret
  24. 24. TechnologyExpectation Cycle(Cuban, 1986)Cuban, L. (1986). Teachers and machines: The classroom use of technology since1920. New York: Teachers‟ College Press.1. Dirty little secret
  25. 25. High expectationsGrowingsupportSubsided enthusiasmRebukesand blameCuban, L. (1986). Teachers and machines: The classroom use of technology since1920. New York: Teachers‟ College Press.TechnologyExpectation Cycle(Cuban, 1986)1. Dirty little secret
  26. 26. Technology-enhanced learning involves an ongoing cycle ofhype, hopeand disappointment (Gouseti, 2010).1. Dirty little secret
  27. 27. Gartner Hype CycleTechnology-enhanced learning involves an ongoing cycle of hype,hopeand disappointment (Gouseti, 2010).1. Dirty little secret
  28. 28. What will be the legacy after the hype?1. Dirty little secret
  29. 29. “Thirty years from now the big universitycampuses will be relics. Universities won‟tsurvive. It‟s as large a change as when wefirst got the printed book.”(Peter Drucker, Forbes, 1997)1. Dirty little secret
  30. 30. Sadly the lesson is that…1. Dirty little secret
  31. 31. …the additive or „pump, pump,dump‟ model ofe-learning still dominatesteaching practice.Sadly the lesson is that…1. Dirty little secret
  32. 32. “A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Thoughts…
  33. 33. 2. What is the single most important factorwhich influences thequalityof e-Learningin your institution?Write your short response and thenfold over and pass to someone on another tableBig question…
  34. 34. 2. Different Views ofQuality
  35. 35. • Three different views…2. Different Views ofQuality
  36. 36. Acontextualised view…2. Different Views ofQualityQuality is Relative
  37. 37. Quality is StandardizedA decontextualised view…2. Different Views ofQuality
  38. 38. 2. Different Views ofQualityA boutique view…
  39. 39. A boutique view…2. Different Views ofQuality
  40. 40. 2. Different Views ofQualityQuality is not to everyone‟s taste
  41. 41. Who defines quality?… and for what purpose?2. Different Views ofQuality
  42. 42. • Contestable• Idiosyncratic• Context bound• Discipline specific• Always a moving target• An ethos we must continually strive forBasic assumptions…2. Different Views ofQuality
  43. 43. 2. Different Views ofQuality
  44. 44. “A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Thoughts…
  45. 45. Big question…3. How is the quality of e-learning determined in yourinstitution?Write your short response and thenfold over and pass to someone on another table
  46. 46. 3. Frameworks andTools for Quality
  47. 47. 3. Frameworks andTools for Quality
  48. 48. 3. Frameworks andTools for Quality
  49. 49. 3. Frameworks andTools for Quality
  50. 50. Quality AssuranceQuality Enhancement3. Frameworks andTools for Quality
  51. 51. institution individualclear standards creative flairexternally imposed requirements internally owned commitmentscentral quality police local professional responsibilityquality compliance quality cultureKey Tensions…3. Frameworks andTools for Quality
  52. 52. • Understanding teachers matter most• Promoting a high level of professional trust• Giving responsibility for quality back toteachers• Building distributed leadership for teaching andlearningA quality culture involves…3. Frameworks andTools for Quality
  53. 53. ScholarlyPeerReviewEffective PracticeGuidelinesAcademicDevelopmentScholarship ofTeaching and LearningGrantsand AwardsDesigns forLearningResources forLearningFacilitatingLearningAssessment forLearningEvaluatingTeachingProfessionalLeadershipLearningDesign ToolsTeachingEvaluation3. Frameworks andTools for Quality
  54. 54. http://peerreview.massey.ac.nz3. Frameworks andTools for Quality
  55. 55. Principles of peer review- owned by academics- confidential to participants- encouragesformative feedback- promotes pedagogical conversations- focuses on continuous development- has stronginstitutional alignment3. Frameworks andTools for Quality
  56. 56. Learningto beLearningto knowLearningto doLearningto live togetherLearning to changeandtransformPillarsofLearning3. Frameworks andTools for QualityBut…
  57. 57. Conclusion…
  58. 58. ConclusionConclusion…“What‟s wrong with education cannot be fixed withtechnology”(Steve Jobs; cited in Oppenheimer, 1997, p.61).
  59. 59. ConclusionConclusion…It depends on…- high quality teachers- a culture of quality enhancement- winning the hearts and minds of people“What‟s wrong with education cannot be fixed withtechnology”(Steve Jobs; cited in Oppenheimer, 1997, p.61).
  60. 60. http://opac.acer.edu.au:8080/drde/New research database
  61. 61. The big questions…Your responses…1. How has e-Learning enhanced the quality of teachingin your institution?3. How is the quality of e-Learning determined in yourinstitution?2. What is the single most important factor which influencesthequality of e-Learning in your institution?
  62. 62. “A prudent question is one-half of wisdom.”Francis Baconhttp://www.slideshare.net/mbrownz/Discussion…

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