Managing Difficult Patrons with Confidence

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Part 1 of a two-part online facilitated discussion with library staff in Colorado who were taking an asynchronous WebJunction course on managing difficult patrons. Discussion took place online on May 11, 2010.

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  • <div xmlns:cc="http://creativecommons.org/ns#" about="http://www.flickr.com/photos/mlibrarianus/3743145751/in/set-72157621636530449/"><a rel="cc:attributionURL" href="http://www.flickr.com/photos/mlibrarianus/">http://www.flickr.com/photos/mlibrarianus/</a> / <a rel="license" href="http://creativecommons.org/licenses/by-nc-sa/2.0/">CC BY-NC-SA 2.0</a></div>
  • From LSU actual policy
  • Plan of action slide
  • Managing Difficult Patrons with Confidence

    1. 1. Facilitators - Intro Eileen McCluskey Trainer High Plains Library District Mary Beth Faccioli Instructional Design & Technology Consultant Colorado State Library Managing Difficult Patrons with Confidence Online Facilitated Discussion May 11, 2010
    2. 2. Connect Tools
    3. 3. Webinar Hell
    4. 4. Participant Intros
    5. 5. Why is this important?
    6. 6. Common problems 4u http://www.flickr.com/photos/mlibrarianus/3743145751/in/set-72157621636530449/
    7. 7. Most challenging
    8. 8. Policies and Procedures
    9. 9. Incident Reporting http://www.flickr.com/photos/kevandotorg/2482817768/
    10. 10. Personal Objectives
    11. 11. How to communicate?
    12. 12. Eileen McCluskey Trainer High Plains Library District 970-397-4510 [email_address] Mary Beth Faccioli Instructional Design & Technology Consultant Colorado State Library 303-866-6906 [email_address]

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