Smart Cities & IoT - The Opportunities and Challenges Ahead

1. favoriot Dr. Mazlan Abbas CEO – FAVORIOT Sdn Bhd Smart Cities & IoT - The Opportunities and Challenges Ahead Khazanah ICT Day – August 29, 2018

2. favoriot The Final Aim of Smart City • To support better living, create more opportunities, support stronger and more cohesive communities and improve the quality of life overall for all residents • To make a better use of the public resources • Reducing the operational costs of the public administrations.

3. favoriot Multiplier Effect of Economic Growth via Technology With greater use of technology, a number of cities are accumulating data, delivering innovation, and enhancing lives of citizens. “What Is Our City’s Health Index?”

4. favoriot The Anatomy of Smart City

5. favoriot Measure the Pulse of Your City Manpo-Kei (1965)

6. favoriot 3 Types of Smart Cities

7. favoriot Building 3 types of cities 1. ROI-driven • the aim of rolling out smart city technologies is to generate income which pays for its deployment and more. There are many cities in the western hemisphere which fall into this category, such as Los Angeles, London. 2. Carbon-driven • The aim here is to reduce the carbon footprint and ideally become carbon neutral long-term. These are mainly cities in Middle and Northern Europe, such as Luxembourg, Helsinki, etc. 3. Vanity-driven • Finally, “vanity” driven cities are mainly driven by events where the entire world is watching and they want to be perceived as “modern”

8. favoriot Smart Cities Applications Around the World

9. favoriot The Need for Open Data Initiatives

10. favoriot Smart Parking Solution

11. favoriot Let Users ”Adopt" City Property — trash cans, call boxes, trees, fire hydrants, etc. — so the city doesn't have to spend money sending personnel to tend to them.

12. favoriot Pay-As-You- Throw (PAYT)

13. favoriot All-Digital and Easy- to-Use Parking Payment Application

14. favoriot A City Guide App - with information about museums, parks, landmarks, public art, restaurants and real-time traffic data.

15. favoriot Touchscreens Around the City - should be bacteria-resistant

16. favoriot City WiFi

17. favoriot App or social media- based emergency alert and crisis response systems

18. favoriot Charging Stations

19. favoriot Bike Sharing with friendly bicycle lanes

20. favoriot What Are We Going to Do Do With All The Data?

21. favoriot 3 Key Challenges in Data Collection Integrating data from multiple sources Automating the collection of data Analyzing data to effectively identify actionable insights

22. favoriot Data Ownerships Personal/Household Private Public(OpenData) CommercialSensorDataProvider Open knowledge is what open data becomes when it’s 1. Useful 2. Usable 3. Used

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25. favoriot Wisdom Knowledge Information Data More Important Less Important Benefitto Hum anity Evaluated understanding Appreciation of Answers to questions. Symbols Understanding Answers to questions WHO WHY HOW WHAT WHERE WHEN Value is Created by Making Sense of Data

26. favoriot Wisdom Knowledge Information Data More Important Less Important Benefitto Hum anity Evaluated understanding Appreciation of Answers to questions. Symbols Understanding Answers to questions WHO WHY HOW WHAT WHERE WHEN Value is Created by Making Sense of Data

27. favoriot Wisdom Knowledge Information Data More Important Less Important Benefitto Hum anity Understanding Example: Smart Parking N/A Empty (0), Full (1) Who park at this lot? What kind of vehicle? Where is the empty parking lot? When is the peak period? How to implement a tiered charging? How to find “overstayed” vehicles? Why my parking utilization is low?

28. favoriot Smart Parking Smart Parking With Sensors Location of Parking Availability Parking Utilization Tiered Pricing Parking

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30. favoriot IOT Maturity Autonomous OptimizationControl Monitoring

31. favoriot MONITORINGVehicle Tracking

32. favoriot CONTROL Security Lock Immobilizer

33. favoriot OPTIMISEBest Route Safe Fuel Optimize Engine

34. favoriot AUTONOMOUSSelf-Cruising Safe-Sailing

35. favoriot Build Smart Cities through the eyes of the CITIZENS and have better Citizen Engagement

36. favoriot Different Countries - Different Problems

39. favoriot There’s a crime! No Parking Spaces! Flood is bad! No one is handling the garbage! Building is on Fire! Buses didn’t come on schedule! Pollution getting worse! Cities Different Countries - Different Problems

40. favoriot Ad Hoc , Chaotic, VIRAL SMS Whatsapp Facebook Twitter Radio TV Capacity To Hear And Respond Traditional channels (web portals, emails, phone calls etc) and methods unable to handle effectively PEOPLE AUTHORITIES “Black hole” issue Mobile App

41. favoriot Citizen-Centric • Building Trust Citizen-Centric Data-Driven Decision Smart Tools Responsive Cost Effective Accountable Transparent Collaborative Benefits to Citizens Benefits to Local Councils

42. favoriot Vision - City Of The Future Open source and open data Make visible the invisible Sensing the city Provide tools for the citizens to interpret and change the workings of the city Technology may help mitigate the “black hole” problem.

43. favoriot Citizen Engagement Mobile Apps

44. favoriot favorsense favorsense - is a CrowdSensing platform that allows public and private parties to build better Communities and Cities Crowdsensing Management Platform (CMP) - Problem resolution backend system that eases the workflow in handling issues Field Force - The public, private or communities can join hands in resolving any problems. Insights - Crowdsensing data are aggregated and decision making can be made based on the insights. favorsense

45. favoriot 10 Tips Citizen Engagement

46. favoriot Tip (1) – Buy-in From Both Parties • It requires the active participation of both parties. It’s like “chicken or egg” question. Who starts first? • Residents felt that their complaints would go down the deaf ears of the local councils – just like going down the black hole. • The local authorities that are sensitive to the citizens feel that the citizens need to channel their grouses into a proper channel rather than letting their anger on social media and become terribly viral.

47. favoriot Tip (2) – Publicity • If you ask 100 or 1000 people on the streets whether they have heard such application. We can almost guarantee you that none have heard that. • It’s easier to get a ridiculous publicity message across the WhatsApp rather than something which is more useful • ”Engagement fatigue” • Staff intensive • Time consuming • Little return of Municipal investment

48. favoriot Tip (3) – Finding The Right Concerned Citizens • Who are these people? What type of individuals that are concerned about the cleanliness or safety of the surrounding. • The NATO and the SELFIES – the non- concerned citizens

49. favoriot Tip (4) – Gamification If Necessary • People wants an incentive to participate in crowdsourcing initiative. Either get themselves paid in monetary or prizes. • The other way is to gamify the app in such a way that gives some form of status within the community app. Give them points and elevate them into a different status or higher rank on the leadership board. • Launch contest with prizes for being the most active users.

50. favoriot Tip (5) – Pressure Groups • No administrators of the cities would love to receive complaints every day. Nobody likes to handle hundreds or thousands of complaints each day throughout the whole year. But if they did not manage and close the complaints, how could they solve all the problems which are already in the queue? • Why need to be in a reactive mode when local councils can be proactive? • Sometimes, city authorities need a little push or “pressure” from the people.

51. favoriot Tip (6) – Social Media Channels • The most popular official channels by local councils are either through phone, fax, web portal or email. But technology has rapidly changed the landscape of communications with the advent of smartphones, mobile Internet, and Social Media. • Allow the citizens to communicate on their favorite social media channels.

52. favoriot Tip (7) – In-house Vs Outsource • It’s NOT only the front-end but also the backend system. • Thus, a lot of cities who thought that they could just develop the mobile app (i.e. the front-end) in-house did not realize what they are going to end up. • Nearly all local council IT departments are not set up as a product development house. The budget given to them are only enough to operate, manage and maintain the IT system but not to become innovative and develop their application.

53. favoriot Tip (8) – Product Roadmap • Handling a continuous development and future enhancement of the backend system requires a sustainable IT support resources. • New technology emerges and thus it must quickly be adapted with the current process workflow. • Developing and supporting this in-house will probably give the IT department of the local council a horrible nightmare that they will always regret.

54. favoriot Tip (9) – Smart City Vision • Citizen engagement is only one of the single component in a Smart City. They are many applications which require integration to a smart city platform; thus, it cannot be developed in silo manner. • Remember that IOT also requires input from physical sensors (other than the sensors from the smartphones). • A real Smart City need an integrated platform that collects and aggregates various sources of data (structured or unstructured) to discover the insights of the city and make cities a better and sustainable place to live.

55. favoriot Tip (10) – It’s Not An IT Job! • Of course, any IT company can develop the mobile app. • However, IOT requires different skills that encompass embedded programming, understanding different communications protocols, cloud services, and big data analytics.

56. favoriot How-To Invest In Smart Cities • Educate key decision makers and build support. • Use success stories from other cities and vendor ROI and other performance metrics to make the business case. • Aim for investment in discrete point solutions as pilots. • Find key private sector and university partners.

57. favoriot www.favoriot.com favoriot favoriotfavoriot favoriot info@favoriot.com favoriot