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Empowering Citizens to Sense and Make Better Cities
Home Health Transport Office
Creating New Compound Applications
Answers to questions.
Empty (0), Full (1)
Who park at this lot?
What kind of vehicle?
Where is the empty
When is the peak
How to implement a tiered
How to find “overstayed”
BETTER CITY • BETTER WORLD
Open source and
Sensing the city Provide tools for
the citizens to
workings of the
Technology may help mitigate the “black hole” problem.
We Build Cities Based on Citizen-Centric Approach
Get citizens input via their
Citizens have a
better quality of life
Authorities decide and
justify their next plan
Citizens will see how
their cities perform
BUILDING THE NEXT SMART CITY SOLUTIONS
Identify locations of issues
and City Authorities respond
Prevent Crime with Proper Lighting
Water Quality and
Devices located at main
entrance of city
Guidance to free parking
Panels located at
Smart Waste Management
Sensors in waste bins and
garbage trucks • Temperature
• Car Presence • Ferromagnetic
• Water level
• Flow sensor
• pH sensor
• Measure main traffic parameters
• Traffic volumes
• Road occupancy
• Vehicle speed
• Queue Length
• Taking information retrieved by the deployed
parking sensors in order to guide drivers
towards the available free parking lots
• Infra-red sensors
• User generated feedback
with smartphones that help
to make cities better
• It requires the active participation of both
parties. It’s like “chicken or egg” question.
Who starts first?
• Residents felt that their complaints would go
down the deaf ears of the local councils –
just like going down the black hole.
• The local authorities that are sensitive to the
citizens feel that the citizens need to channel
their grouses into a proper channel rather
than letting their anger on social media and
become terribly viral.
• Even after launching their own city’s citizen
engagement mobile app, the take-up, and
reports from the people are lukewarm –
seems that the residents are not keen to use
• If you ask 100 or 1000 people on the streets
whether they have heard such application. I
can almost guarantee you that none have
• It’s easier to get a ridiculous publicity
message across the WhatsApp rather than
something which is more useful
• After such a big hype during the launch of
the service and what media posted the next
day, the message will be a deafening silence
after a few days.
• There’s no continuous effort in educating the
• Who are these people? What type of individuals
that are concerned about the cleanliness or safety
of the surrounding.
• Sometimes, the same person that always
complained in their Resident Association or
Community WhatsApp group, when being offered
an official channel or tool, they are the ones most
likely will not use them. They love to complain but
not to take action when given the opportunity to
• You might think – what about savvy smartphone
users like the yuppies or Gen-Y? Are they the
majority of the users? Surprisingly, they are not
concerned with such apps – weirdly they prefer to
take selfies and viral the issues on their social media
channels. In other words, they love to make
themselves famous and proud to see their
message gone viral but unfortunately it’s not on the
• People wants an incentive to participate in
crowdsourcing initiative. Either get
themselves paid in monetary or prizes.
• The other way is to gamify the app in such a
way that gives some form of status within the
community app. Give them points and
elevate them into a different status or higher
rank on the leadership board.
• Launch contest with prizes for being the most
• No administrators of the cities would love to
receive complaints every day. Nobody likes
to handle hundreds or thousands of
complaints each day throughout the whole
year. But if they did not manage and close
the complaints, how could they solve all the
problems which are already in the queue?
• Why need to be in a reactive mode when
local councils can be proactive?
• Sometimes, city authorities need a little push
or “pressure” from the people. Who elects
them if not the people themselves?
• The most popular official channels by local
councils are either through phone, fax, web
portal or email. But technology has rapidly
changed the landscape of communications
with the advent of smartphones, mobile
Internet, and Social Media.
• Allow the citizens to communicate on their
favorite social media channels.
• There’re a lot of similar citizen engagement
mobile apps in the market. But most of them
forgot that the backend system that handles
the reports are not visible to them.
• Thus, a lot of cities who thought that they
could just develop the mobile app (i.e. the
front-end) in-house did not realize what they
are going to end up.
• Nearly all local council IT departments are
not set up as a product development house.
The budget given to them are only enough
to operate, manage and maintain the IT
system but not to become innovative and
develop their application.
• Think twice before embarking on in-house
• Handling a continuous development and
future enhancement of the backend system
requires a sustainable IT support resources.
• New technology emerges and thus it must
quickly be adapted with the current process
• Developing and supporting this in-house will
probably give the IT department of the local
council a horrible nightmare that they will
• Citizen engagement is only one of the single
component in a Smart City. They are many
applications which require integration to a
smart city platform; thus, it cannot be
developed in silo manner.
• Remember that IOT also requires input from
physical sensors (other than the sensors from
• A real Smart City need an integrated
platform that collects and aggregates
various sources of data (structured or
unstructured) to discover the insights of the
city and make cities a better and sustainable
place to live.
• Of course, any IT company can develop the
• However, IOT requires different skills that
encompass embedded programming,
understanding different communications
protocols, cloud services, and big data
Smart Parking Smart Waste
Open Data Parking Garbage
Want to start your IoT Journey?
Contact Us: firstname.lastname@example.org
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