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A strategic approach to technology innovation

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"Innovation" is a buzzword in higher education. What does it look like in reality? How does innovation work with tight budgets? How do you make it sustainable? What kind of institutional support and culture is necessary? Let's explore Fresno State as a use case for pragmatic innovation in higher education.

Orlando Leon / Max Tsai

Published in: Education
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A strategic approach to technology innovation

  1. 1. A Strategic Approach to Technology Innovation PRESENTED BY: Orlando Leon, Chief Information Officer Max Tsai, Innovation Architect
  2. 2. Introductions ➢ Orlando Leon ➢ Max Tsai MAX TSAI Innovation Architect Fresno State
  3. 3. Learning Objectives ● Observe and learn about practical applications of technology innovations in teaching, learning, and administrative environments. ● Understand decision factors for initiatives, resource considerations, key stakeholders, political considerations. ● Learn about Fresno State’s technology innovation strategic approach, including support for high impact practices to support student success.
  4. 4. Fresno State Demographics ● Central Valley, Agricultural-Focus, Lowest Per-Capita Median Income in CA, Division I Athletics ● 25,168 Students Enrolled in Fall 2017 ● Bachelors/Masters/Doctoral-Granting Institution ● AANAPISI/HSI ● 70% First Generation to College Student/70% Pell Grant Recipients ● 90+ FTE in Central IT ● (includes some Academic Technology, does not include IR/Library/Advancement/Aux IT) ● 80+ student employees/volunteers ● 8 MPPs
  5. 5. IT Strategic Plan: Innovation PRIORITY #2//Innovation, Academic, and Administrative Support Supports Campus Priorities 1, 2, 3, 4 Foster bold innovation with transformational technologies in teaching, learning, and academic administration through proactive engagement and partnership with campus constituents to best support student success. Goals 1. Empower teams with the primary focus of enhancing the classroom and the general academic experience for students through the innovative use of technology. ● Create and charge an innovation team to provide research and development toward bold initiatives advancing the mission of the university. 2. Create communities of practice supporting academic technology to increase buy-in, engagement and collaboration toward better support of our students through the use of innovative technologies and systems
  6. 6. ● Our Innovation Journey and Innovation Initiatives ● Vision / Strategy / Framework ● Next Step - Continue being BOLD! @FSInnovation
  7. 7. Innovation Journey: Current State 9 Innovation Initiatives / Projects 12 / 17 Student Talents 8 / 12 Faculty/Staff Mentors
  8. 8. Innovation Journey Since Fall 2016 ~ Innovati on Team Student Talents Interns PBL Undergr aduate Researc h Fac/Stf Mentors Faculty Researc her Professi onal Staff Fall 2016 2 1 1 0 0 0 0 0 Spring 2017 2.5 1 1 0 0 0 0 0 Summer 2017 2.5 1 1 0 0 0 0 0 Fall 2017 3.5 4 1 3 0 2 2 0 Spring 2018 2 5 3 2 0 3 2 1 Summer 2018 2 10 5 3 2 7 2 5 Fall 2018 2 15 7 5 3 12 5 7
  9. 9. Innovation Journey: Innovation Team Student Interns
  10. 10. Quick Win of showing value of innovation and providing immediate benefits for a ‘Smarter’ Fresno State campus. Internet of Things initiative Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement
  11. 11. Award CSU Innovation Mini-grant 2018-19 Cloud/Mobile initiative Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement
  12. 12. Sponsored Research Project by SATO in the area of Pedagogical applications with Artificial Intelligence Virtual Learning Assistant (VLA) is an interactive learning framework integrated with LMS featuring finer-grained predictive analytics for learning behavior and understandability. VLA is designed to be an OER (Open Education Resource) platform for content creation and management. Pilot: selected courses integrated with LMS by the end of Summer 2018 for Pilots in Fall 2018. ** See you at Anaheim, CA. AI-Powered Virtual Learning Assistant Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement
  13. 13. Cloud Agility initiative Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement Selected for funding: AWS credits 2018 Round#1. ● Technology Highlights ○ Migrate current On-premises campus Streaming System to Amazon Cloud infrastructure for delivering instructional video content in HTTP Live Streaming (HLS) Mobile-ready format; ○ AI-powered Amazon Transcribe – an automatic speech recognition (ASR) service, to add speech to text capability for Accessibility – Closed Captioning. ● This project aligns closely with the Cloud Infrastructure Readiness effort at Fresno State. https://tiny.cc/cloud1st
  14. 14. Blockchain initiative Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement Award CSU Innovation Mini-grant 2018-19 The new Digital Credential Platform is proposed to embrace Blockchain technologies to improve data verifiability, availability, and reliability for the evidence of learning. https://tiny.cc/fsblockchain
  15. 15. Interdisciplinary Initiative Virtual Conversation Partner Internet of Things AWS IoT Enterprise Buttons Program Blockchain/ Microcredentials / Digital Badges CSU Innovation Minigrant ‘18-’19 A.I. / Virtual Learning Assistant Tech Innovation in Teaching and Learning Innovation Hotspot / DxI Cloud/ AI-powered Accessible Streaming CSU-AWS 50K Grant Round 1 Mobile/ Mobile Student Intranet CSU Innovation Minigrant ‘17-’18 01/2017 06/2017 11/2017 04/2018 06/2018 Fall 2018 Innovation Research and Development Innovation Team Innovation Architect & Innovation Consultant(s) 09/2016 ContinueProcessImprovement Just Launched Experience Learning “Virtual Conversation Partner (VCP), an exemplary inter-disciplinary project initiated by Academic Affairs, (faculty in Computer Science, Art and Design and Linguistics) and Technology Services, Office of Innovation, Research, and Development. Your research expertise provides student researchers with growth opportunities, provides the American English Institute (AEI) with a potentially valuable tool, and will burnish the positive images of the university.” -- Co-sponsorship of Dr. Nef, Vice Provost and Mr. Leon, CIO 3 Undergraduate Research Students / 3 Faculty Researcher Mentors exploring AI-powered Natural Language Understanding, User Experience Design, and ESL; AND, 3 Internship Students / 2 Professional Staff and 1 Business Partner pursuing Software Development, Project Management, and Business Development.
  16. 16. Vision / Strategies We are committed to exploring emerging technologies, creating a campus culture of innovations, and preparing student leaders for the future. We’re working with and constantly looking for top student talents, faculty researchers, and professional staff experts at the critical early stages of harnessing emerging technologies to create innovative products, solutions, or services that will contribute to Central Valley economy.
  17. 17. Framework ● Discover Opportunity: Notice new things and gather insights. ● Define the Idea: Ideation / Emphasizing ● Develop Designs: Proof of Concept ● Demonstration Feasibility: Solution Delivery and Sustainability Planning Collaboration, Engagement, and Incubation
  18. 18. DxI: The Next Bold Idea The Hub of Digital Transformation and Incubation (DxI) will boost innovation at Fresno State. DxI will provide a unique leadership experience where Fresno State students will explore how current technology can strategically impact change by leveraging innovation and leadership skills. Jointly with our campus community and the industrial partners, DxI coordinates programs for teams of students seeking to answer specific, real-world problems posed by industry to provide students experiential learning opportunities. DxI offers collaborative project spaces, Design Thinking framework, emerging technology support, and training and guidance in developing the ideas that power Digital Transformation (Dx) to solve world-class problems. http://ignite.fresnostate.edu/
  19. 19. Considerations and Lessons Learned ● Value of Innovation ● Context and Culture ● Organizational Structures and Organizational Awareness ● Change Leadership ● Strategic Leadership
  20. 20. Questions Orlando Leon oleon@csufresno.edu Max J. Tsai janq@csufresno.edu
  21. 21. Thank You
  22. 22. Please take a moment to evaluate this session There are two ways to access the session and presenter evaluations 1 2 In the online agenda, click on the “Evaluate Session” link From the mobile app, click on the session you want from the schedule > then click the associated resources > and the evaluation will pop up in the list

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