Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

20070221 Getting It Right Draft #3 Applied Insight

692 views

Published on

How to get IT right

Published in: Technology, Business
  • Be the first to comment

20070221 Getting It Right Draft #3 Applied Insight

  1. 1. Getting IT Right! Presented by: Micheal Axelsen Director Applied Insight Pty Ltd
  2. 2. INTRODUCTION
  3. 3. About this presentation
  4. 4. About the speaker <ul><li>Services </li></ul><ul><li>Micheal Axelsen provides consulting services in the business governance of information technology, and the development and implementation of information technology business strategy </li></ul><ul><li>Position and qualifications </li></ul><ul><li>Director of Applied Insight Pty Ltd </li></ul><ul><li>Chair of CPA Australia Information Technology & Management Centre of Excellence </li></ul><ul><li>Qualifications </li></ul><ul><ul><li>Bachelor of Commerce (Hons) </li></ul></ul><ul><ul><li>Masters of Information Systems </li></ul></ul><ul><ul><li>CPA (Specialist in Information Technology) </li></ul></ul>
  5. 5. War Stories <ul><li>Snap Poll </li></ul><ul><li>To ensure that we remain relevant to our clients in today’s changing marketplace, please complete the snap poll in your workbooks </li></ul><ul><li>The information captured helps us to deliver services and products that are relevant and meaningful to your business </li></ul>
  6. 6. WAR STORIES
  7. 7. War Stories <ul><li>Distributed Retail Business </li></ul><ul><li>Ageing information system without support </li></ul><ul><li>Management reports take two months </li></ul><ul><li>Implemented business intelligence (COGNOS) tool </li></ul><ul><li>Fundamental controls not in place </li></ul><ul><li>Garbage in, garbage out </li></ul><ul><li>Reporting still not timely or accurate </li></ul>
  8. 8. GETTING IT RIGHT!
  9. 9. Getting IT Right! <ul><li>Align with the business </li></ul>What needs to be done Focus & Implement
  10. 10. Getting IT Right!
  11. 11. Aligning IT with the business
  12. 12. BUSINESS GOALS
  13. 13. Business goals <ul><li>Ranking business goals </li></ul><ul><li>Ranking these business goals will determine the business’ IT goals, and thus the IT processes to be improved: </li></ul><ul><li>Financial </li></ul><ul><li>Customer </li></ul><ul><li>Internal </li></ul><ul><li>Learning & Growth </li></ul><ul><li>Exercise </li></ul><ul><li>Review the case study provided in groups </li></ul><ul><li>Identify Organisational Focus </li></ul><ul><li>Identify Business Goals </li></ul><ul><li>Identify Priority Processes </li></ul>
  14. 14. DEVELOPING THE WORK PROGRAM
  15. 15. Developing the work program <ul><li>Doing something </li></ul><ul><li>Process up until now has been about aligning IT with the business </li></ul><ul><li>Now we need to ‘do something’ about implementing the identified processes to the required level of maturity </li></ul><ul><li>The ‘work program’ is the instrument for this </li></ul><ul><li>Maturity Assessment </li></ul>Level Description 0 Non-existent 1 Initial/ad hoc 2 Repeatable but intuitive 3 Defined process 4 Managed and measurable 5 Optimised
  16. 16. Developing the work program <ul><li>Developing the work program </li></ul><ul><li>Identify challenges that currently constrain the maturity of processes </li></ul><ul><li>Lets you focus on what you need to do to meet the business’ goals </li></ul><ul><li>Select from a a portfolio of solutions that will increase the maturity of these IT processes, and implement this in a staged work program </li></ul>
  17. 17. Challenges in IT Management <ul><li>Developing the work program </li></ul><ul><li>Identify challenges that currently constrain the maturity of processes </li></ul><ul><li>Lets you focus on what you need to do to meet the business’ goals </li></ul><ul><li>Select from a a portfolio of solutions that will increase the maturity of these IT processes </li></ul><ul><li>Implement in a work program </li></ul>
  18. 18. Challenges in IT management
  19. 19. Solution portfolio
  20. 20. Solution portfolio
  21. 21. Solution portfolio
  22. 22. Solution portfolio
  23. 23. Workable tips <ul><li>Workable tips </li></ul><ul><li>In-House Software – have a good lie down before starting anything adventurous </li></ul><ul><li>Say ‘No’ more often </li></ul><ul><li>Risk-adjusted cost-benefit (business case) </li></ul><ul><li>IT needs to ask, ‘What’s the business value?’ </li></ul><ul><li>If you can’t measure it, you can’t manage it </li></ul><ul><li>Turn the value equation around </li></ul>
  24. 24. Solution portfolio
  25. 25. Solution portfolio
  26. 26. Solution portfolio
  27. 27. Workable tips <ul><li>Workable tips </li></ul><ul><li>Don’t jump from ‘What’ to ‘How’ without asking ‘Why’ </li></ul><ul><li>Break projects into three-month milestones </li></ul><ul><li>Murphy’s Law is very real </li></ul><ul><li>Adopt at least the weekly, monthly, quarterly cycles </li></ul><ul><li>Be good to your mother </li></ul>
  28. 28. Workable tips <ul><li>Workable tips </li></ul><ul><li>Don’t jump from ‘What’ to ‘How’ without asking ‘Why’ </li></ul><ul><li>Break projects into three-month milestones </li></ul><ul><li>Murphy’s Law is very real </li></ul><ul><li>Adopt at least the weekly, monthly, quarterly cycles </li></ul><ul><li>Be good to your mother </li></ul>
  29. 29. IMPLEMENTING THE WORK PROGRAM
  30. 30. Implementing the work program <ul><li>Your goals in implementation </li></ul><ul><li>How do you turning a ‘dry and dusty’ work program into something that works? </li></ul><ul><li>Identify the overall program of work, roughly outline the requirements and dependencies, and set out quarterly due dates </li></ul><ul><li>Set out in a quarterly ‘action plan’ identifying mini-projects and business outcomes </li></ul><ul><li>Better business habits </li></ul><ul><li>Daily </li></ul><ul><li>Weekly </li></ul><ul><li>Monthly </li></ul><ul><li>Quarterly </li></ul>
  31. 31. CONCLUSION
  32. 32. Conclusion <ul><li>In finishing... </li></ul><ul><li>Questions & Answers? </li></ul><ul><li>No-one said it was easy! </li></ul><ul><li>To get IT right, you need to focus on what works for your business and deliver over time </li></ul><ul><li>Feel free to contact me for more information; also see my blog: www.michealaxelsen.com </li></ul><ul><li>Please complete our evaluation form and stay for networking! </li></ul>
  33. 33. CONTACT DETAILS Micheal Axelsen Director, Applied Insight Pty Ltd m: 0412 526 375 t: +61 7 3139 0325 e: [email_address] blog: www.michealaxelsen.com Applied Insight Pty Ltd PO Box 603 Toowong DC 4066 AUSTRALIA
  34. 34. RESOURCES
  35. 35. Resources <ul><li>COBIT </li></ul><ul><li>ITIL </li></ul><ul><li>www.isaca.org </li></ul><ul><li>www.itgi.org </li></ul><ul><li>www.itil.org </li></ul><ul><li>www.michealaxelsen.com </li></ul><ul><li>www.appliedinsight.com.au </li></ul>

×