Open Office Project at Comune di Bologna

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Keynote Speaker at International OpenOffice.org Conference - Orvieto 2009

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Open Office Project at Comune di Bologna

  1. 1. OOo MigrationSome methodological considerations onmigrating a medium size Municipalityto OpenOffice.org Massimo Carnevali Municipality of Bologna ICT Manager Wednesday 4 November
  2. 2. Agenda ● Who ?Massimo Carnevali OOo Migration Slide 2
  3. 3. Agenda ● Who ? ● What ?Massimo Carnevali OOo Migration Slide 3
  4. 4. Agenda ● Who ? ● What ? ● Where ?Massimo Carnevali OOo Migration Slide 4
  5. 5. Agenda ● Who ? ● What ? ● Where ? ● Why ?Massimo Carnevali OOo Migration Slide 5
  6. 6. Agenda ● Who ? ● Why not ? ● What ? ● Where ? ● Why ?Massimo Carnevali OOo Migration Slide 6
  7. 7. Agenda ● Who ? ● Why not ? ● What ? ● How ? ● Where ? ● Why ?Massimo Carnevali OOo Migration Slide 7
  8. 8. Agenda ● Who ? ● Why not ? ● What ? ● How ? ● Where ? ● Then ? ● Why ?Massimo Carnevali OOo Migration Slide 8
  9. 9. Who ? ● Municipality of Bologna (ICT Department) ● University of Bologna (Computer Science Department) ● YacmeMassimo Carnevali OOo Migration Slide 9
  10. 10. Who ? ● Municipality of Bologna ● 3600 PCs ● 65 locations ● About 600 applications based on: ● Web ● IBM Lotus Domino ● IBM Mainframe ● SAPMassimo Carnevali OOo Migration Slide 10
  11. 11. What ? ● Move 3600 PCs from MS Office 97 to OpenOffice.org 2.4.2 ● 1800 Full migrations ● 900 Partial migrations (Office 97 remains but its “hidden”) ● 900 Coexistence ● Completion status at 10/2009: 80%Massimo Carnevali OOo Migration Slide 11
  12. 12. Where ?Massimo Carnevali OOo Migration Slide 12
  13. 13. Why ? MS Office 97 End Of Life Next ?Proprietary Solution vs Open SolutionMassimo Carnevali OOo Migration Slide 13
  14. 14. Why ? ● Open Solution = OpenOffice.org ● Cost saving ● Resources shift to local IT operators ● Which both lead to politicians ● Being part of a community ● Data durability ● Unlocking from vendor ● We believe in it !Massimo Carnevali OOo Migration Slide 14
  15. 15. Why not ? ● Complexity ● Blocking applications ● Smart users → complex macros ● Niche environments ● Bad formatting (tables, filters ...) ● Fear of changeMassimo Carnevali OOo Migration Slide 15
  16. 16. How ?104 Fundamental concepts: 1. Widely share your project model 2. Sink the ships 3. Push hard the first 100 days 4. The “end point” is the “human being” not the computer (“I want to do the same stuff, more or less, the same way”) 5. ...Massimo Carnevali OOo Migration Slide 16
  17. 17. How ? Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate, Communicate,Massimo Carnevali OOo Migration Slide 17
  18. 18. How ? Communicate ● Before doing things ● UP, to the management ● DOWN, to the user ● Explain how to find help (more important than actually giving help) :-) ● Give a strong message of improvement not of cost savingMassimo Carnevali OOo Migration Slide 18
  19. 19. How ? - Step 1 Seeding (March – September 2008) ● 3 days of brainwashing for 70 “Technical leaders” ● Manuals, documentation and software for everyone ● Go to the field and play ● Teach to Teachers ● For the internal education department ● Focused communication ● Managers ● Politicians ● Users ● Mass advertisingMassimo Carnevali OOo Migration Slide 19
  20. 20. How ? - Step 1 and a half Technicalities (March – Sept. 2008) ● Re-packaging ● Compatibility – Usability - Marketing ● Distribution ● Install in new PCs (corporate master) ● OCS Inventory NG – CMDBuild ● Get ready for formatting problems (on demand) ● Viewers ● Conversion processMassimo Carnevali OOo Migration Slide 20
  21. 21. How ? - Step 2Pilot (October – November 2008) ● Dont pilot in the ICT Department ! ● Culture Department ● Open minded users ● Aware of their IT knowledge limitations ● Smart IT contact inside the department ● 500 PCs → 75% full migration ● Positive feedback from users ● Lessons learnedMassimo Carnevali OOo Migration Slide 21
  22. 22. How ? - Step 3 GO ! (2009) ● Replace internal education ● Sink MS Office where possible, hide it where you cant, coexist only if there are blocking constraints ● Give support: ● Informal (IT referents, phone calls, Federica) ● Formal (OTRS already in place to handle tickets, a new OpenOffice.org queue added) ● Nearly done (80%)Massimo Carnevali OOo Migration Slide 22
  23. 23. Then ? ● Application evolution/replacement → remove MS Office dependencies → complete total migration ● Move from OpenOffice.org 2.4.2 to 3.x → BIG problem → uninstall & reinstall → BAD ● Find a new jobMassimo Carnevali OOo Migration Slide 23
  24. 24. Thanks ! progettoopenoffice@comune.bologna.itMassimo Carnevali OOo Migration Slide 24

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