Brands: Get Over Yourself


Published on

Matt Singley speaking at WOMMA is San Francisco February 16, 2011

Published in: Technology, Business
  • Be the first to comment

Brands: Get Over Yourself

  1. 1. Entertainment Social Media<br />Turning Online Consumers Into Real-Life Customers<br />Matt Singley | Corporate Director of Social Media<br />@mattsingley<br />WOMMA | Feb 2011<br />
  2. 2. Brands: Get Over Yourselves<br />If You Want To See Returns In Social Media You’re Going To Have To Work For It<br />Matt Singley | Corporate Director of Social Media<br />@mattsingley<br />WOMMA | Feb 2011<br />
  3. 3. Just because you aren’t paying attention doesn’t mean they aren’t talking about you.<br />
  4. 4. Get over yourself. <br />Customers are not clamoring to get to you, so you need to pay attention; respond when they do, and reach out tothemwhen they don’t.<br />
  5. 5. People like to go with the crowd. Make the crowd a part of your story.<br />
  6. 6. People will give their currency to celebrities, not brands, whether that is time, evangelism or just “liking” them.<br />
  7. 7. Grabbing the consumer’s attention is difficult. <br /> Every brand wants them. Why should they listen to you?<br />
  8. 8. You need to standoutfrom your competition. What can you do that is different?<br />
  9. 9. Delight<br /> your<br />customers<br />
  10. 10. The ROI of social media will reveal itself when you put your customers’ needs ahead of your need to push out yet another marketingmessage<br />
  11. 11. Thank You<br />Matt Singley<br />Corporate Director of Social Media<br />@mattsingley<br /><br />(Do you have a question or comment that you want answered quickly? Twitter please.)<br />