Streamlining the onboarding process while improving new hire satisfaction<br />Matt Sims, PHR<br />Human Resources Manager...
About Tenneco <br /><ul><li>One of the worlds’ largest leading designers, manufacturers and distributors of emission contr...
NYSE: TEN
21,000 employees worldwide
$6.0B in annual revenue
80 manufacturing locations
14 engineering centers
Serving over 100 countries</li></li></ul><li>Markets Served<br />Passenger car<br />Light truck<br />On- and off-road comm...
Going Back In Time (2004)<br />No careers page<br />No applicant tracking system (ATS)<br />All recruitment activity handl...
Welcome to the 21st Century!<br />Proposal to implement an ATS was finally approved in 2007<br />Began as a North America ...
Tenneco Onboarding in 2008<br />New Hires:<br />Sitting in the HR conference room for 3-4 hours, reviewing policies and ma...
Tenneco Onboarding in 2008<br />Managers:<br />Quite often were not ready for the new hire<br />IT entitlements were rarel...
Tenneco Onboarding in 2008<br /><ul><li>Human Resources:
All new hire paperwork was actually paper(manual processes)
Using checklists to make sure we had everything we needed from the new hire
Payroll information had to be faxed to the payroll data entry administrator
Providing the new hire with paper copies of all policies and procedures, some up to 30 pages in length
Had to remember to send the new hires additional information after their start date (i.e. online payroll information, new ...
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Streamlining the onboarding process while improving new hire satisfaction

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Companies everywhere are making resolutions to be more successful and find and retain top talent in the new year. Is your new hire onboarding process costing you time and resources or making a business impact?

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Streamlining the onboarding process while improving new hire satisfaction

  1. 1. Streamlining the onboarding process while improving new hire satisfaction<br />Matt Sims, PHR<br />Human Resources ManagerTenneco, Inc.<br />
  2. 2. About Tenneco <br /><ul><li>One of the worlds’ largest leading designers, manufacturers and distributors of emission control and ride control products and systems for the transportation original equipment market and the aftermarket.
  3. 3. NYSE: TEN
  4. 4. 21,000 employees worldwide
  5. 5. $6.0B in annual revenue
  6. 6. 80 manufacturing locations
  7. 7. 14 engineering centers
  8. 8. Serving over 100 countries</li></li></ul><li>Markets Served<br />Passenger car<br />Light truck<br />On- and off-road commercial vehicles<br />Locomotive<br />Agricultural<br />Forestry vehicles<br />Construction<br />Two-wheel vehicles<br />Off-road recreational<br />
  9. 9. Going Back In Time (2004)<br />No careers page<br />No applicant tracking system (ATS)<br />All recruitment activity handled manually, primarily via Excel<br />Inconsistent recruitment processes<br />Orientations were poorly executed<br />Onboarding was not in the vocabulary<br />
  10. 10. Welcome to the 21st Century!<br />Proposal to implement an ATS was finally approved in 2007<br />Began as a North America initiative, and soon become global<br />Was not even aware of electronic onboarding solutions at that time<br />Decision was made to move forward with OpenHire for our ATS and RedCarpet for our electronic onboarding solution<br />OpenHire implemented in early 2008<br />
  11. 11. Tenneco Onboarding in 2008<br />New Hires:<br />Sitting in the HR conference room for 3-4 hours, reviewing policies and manually completing forms<br />Seldom did the new hires show up with everything required to “hit the ground running”<br />Forgot proper identification for the I-9, forgot to bring in bank information for the direct deposit form, etc.<br />Comments on new hire surveys reflected a broken process and a general dissatisfaction with our onboarding procedures.<br />
  12. 12. Tenneco Onboarding in 2008<br />Managers:<br />Quite often were not ready for the new hire<br />IT entitlements were rarely executed in a timely fashion<br />No computer, no phone, no e-mail when new hire arrived<br />Workspaces were not cleaned, prepared and ready for use, if available at all.<br />Not aware that they were responsible for managing these processes.<br />Lowest marks received on the new hire survey<br />Not ready for me when I arrived!<br />
  13. 13. Tenneco Onboarding in 2008<br /><ul><li>Human Resources:
  14. 14. All new hire paperwork was actually paper(manual processes)
  15. 15. Using checklists to make sure we had everything we needed from the new hire
  16. 16. Payroll information had to be faxed to the payroll data entry administrator
  17. 17. Providing the new hire with paper copies of all policies and procedures, some up to 30 pages in length
  18. 18. Had to remember to send the new hires additional information after their start date (i.e. online payroll information, new hire survey, training requirements)</li></li></ul><li>What Changed?<br />While going through the vendor selection process for our ATS (OpenHire), an organizational decision was made to improve our onboarding processes globally<br />Goal: Improve the new hire onboarding experience, while significantly reducingnon-value added orientation activities<br />RedCarpet was selected by a team of global HR professionals as our electronic onboarding solution<br />
  19. 19. Why RedCarpet?<br />Needed a global solution that could support several different languages<br />Needed a user-friendly system, especially for our manufacturing locations<br />Needed the ability to eliminate as many manual processes as possible<br />Needed a system that allowed for continuous improvements<br />
  20. 20. Implementation Process<br />Implementation team consisted of HR and IT individuals from the U.S., Belgium, Germany, Czech Republic and France<br />Implementation took approximately six months to complete (driven by Tenneco time line)<br />Weekly conference calls with designated SilkRoad Technology implementation expert<br />Start small, improve later<br />Phased implementation, North America launching first<br />Officially launched in February 2010<br />
  21. 21. Sint-Truiden, Belgium<br />
  22. 22. Reynosa, Mexico<br />
  23. 23. Immediate Benefits<br /><ul><li>Reduced non-value added orientation time by 95%
  24. 24. 4 hours to 30 minutes (human touch still needed)
  25. 25. Local facility portals allow for new hires to walk in knowing much more about their workplace
  26. 26. Web-based system gives the new hire the opportunity to review the information from the comfort of their home, around their own schedule
  27. 27. Friendly reminders to hiring managers so nothing “falls through the cracks”</li></li></ul><li>Immediate Benefits<br />Eliminated 95% of the paper forms used prior to implementation<br />No longer required to fax payroll information<br />Retrieved via RedCarpet and OpenHire<br />Utilization for post hire activities<br />New hire survey<br />Payroll instructions<br />Required e-learning<br />Quality of hire questionnaire<br />
  28. 28. The Results Speak for Themselves!<br />North America<br />International<br />
  29. 29. The Results Speak for Themselves!<br />
  30. 30. SilkRoad: 1-866-329-3363//sales@silkroad.com//www.silkroad.com<br />Tenneco: Matt Sims//msims@tenneco.com<br />

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