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Making your documentation more social

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Making your documentation more social

  1. 1. Making your documentation more social <br />Using TCS 2.5 to connect and engage with your audience<br />Matt Sullivan<br />director of training<br />roundpeg inc.<br />matt@roundpeg.com<br />mattrsullivan<br />714 960-6840<br />
  2. 2. User Assistance takes many forms<br />
  3. 3. Traditional<br />User manual (Print, PDF)<br />Help system/Knowledge base<br />Interactive sim’s and models<br />
  4. 4. Community forum<br />Adobe Community Help<br />LinkedIn Groups<br />Yahoo Groups<br />
  5. 5. Social User Assistance<br />
  6. 6. Google<br />(Duh)<br />
  7. 7. Twitter<br />Common Adobe searches (case-sensitive)<br />#TechComm<br />#FrameMaker<br />#RoboHelp<br />
  8. 8. Adobe Integrated Community Support<br />
  9. 9. Blending these options with TCS 2.5<br />
  10. 10. Interactivity: 3d Models<br />Create 3d PDF<br />Place in FrameMaker<br />Use conditional text to:<br />Produce 3d PDF<br />Produce Print<br />
  11. 11. Interactivity: Simulations<br />Create Sim with Captivate<br />Place in FrameMaker<br />Link into RoboHelp<br />Publish to <br />Webhelp<br />AIR<br />
  12. 12. Interactivity: Quizzing<br />Quiz Questions<br />Presenter<br />Captivate<br />
  13. 13. Interactivity: Social Media<br />Embed Twitter functionality<br />Commonly set up using WAMP or MAMP<br />AIR Commenting<br />
  14. 14. Update content<br />Launch Captivate from FrameMaker<br />Fix Captivate error<br />Update FrameMaker<br />Update RoboHelp<br />Generate Single Source Layouts<br />Update AIR <br />
  15. 15. Collaboration<br />Acrobat.com PDF Review<br />Captivate <br />FrameMaker<br />RoboHelp<br />
  16. 16. Input from end users<br />Printed Contact info<br />Help links to email<br />AIR comments<br />Twitter feeds<br />http://help.adobe.com/en_US/captivate/cp/using/WSedb8e841cbc0b796-1c6e5ece129f9bd28c5-8000.html<br />
  17. 17. Available on SlideShare<br />

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