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Delivering technical documentation to mobile devices (45 min)

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We have many tools for delivering content to mobile. Now it's time to focus on the content!

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Delivering technical documentation to mobile devices (45 min)

  1. 1. a 45 #techcomm minute presentation by @mattrsullivan at #stc14, May 19, 2014 Delivering tech comm to mobile
  2. 2. Thank you, Adobe Kapil Verma, FrameMaker Vikram Verma, RoboHelp Saibal Bhattechargee
  3. 3. Nicky Bleiel Paul Mueller Lloyd Tucker Development and Delivery Track • Michelle Despres • Stephanie Donovan Thank you, STC
  4. 4. Software demos cause 83% of all presentation fatalities
  5. 5. A bit of history Background in Print • Tough to leave LTR delivery FrameMaker, RoboHelp eHelp RoboHelp for FrameMaker - 2004 TCS - 2007 TCS4 - 2012 TCS5 – 2014
  6. 6. And then the “Ah ha” moment
  7. 7. LavaCon Oct 2013 Joe Gollner Bernard Aschwanden Matt Sullivan Joe Welinske Neil Perlin Val Swisher Thomas Aldous TechComm Deathmatch 2013
  8. 8. What did the panelists all have in common?
  9. 9. Structure Or at least, consistency XML/DITA/S1000D/ATA/MILSPEC DocBook Pseudo-Structure
  10. 10. Lots of conversations Same goal Different reasons
  11. 11. So what are the advantages of structure for mobile?
  12. 12. LavaCon Oct 2013 Mobile Accessibility Localization Content reuse SEO Regulatory Rich media Structure
  13. 13. Tools are necessary
  14. 14. Translation We focus on our own needs, rather than the needs of the person seeking information
  15. 15. Standards are necessary Need to work backward from the goal to arrive at the process.
  16. 16. Establish user’s needs first, then choices/combinations of tools are more obvious
  17. 17. So why is tool choice important?
  18. 18. Responsive output
  19. 19. Handling of rich media
  20. 20. Ease of processing
  21. 21. Intuitive editing, creation tools
  22. 22. Ability to brand/skin output
  23. 23. Situations benefiting from a FrameMaker-centric workflow
  24. 24. Structure Medical devices example Localization
  25. 25. History of LTR docs, PDF delivery
  26. 26. Highly referenced, reused
  27. 27. Rich media
  28. 28. When using rich media and graphics, ensure these two acronyms DO NOT apply:
  29. 29. PEBKAC
  30. 30. The dreaded ID – ten - t error
  31. 31. ID10T
  32. 32. Few(ish) electronic outputs/versions
  33. 33. Situations benefiting from a RoboHelp-centric workflow
  34. 34. You have a history of online help delivery
  35. 35. Role-based (conditional) output
  36. 36. Many output formats
  37. 37. And finally, Context sensitive help (CSH)
  38. 38. Sophisticated print and complex electronic output Link FrameMaker content to RoboHelp output for the greatest degree of control
  39. 39. And remember… Mobile delivery starts with the needs of the end user, and moves backward from there!
  40. 40. My remaining STC Summit Presentations Tuesday 11:30 Adobe Booth Presentation: Using XML Author (15 minutes) 2:15 Progression: Tips for new presenters (15 minutes)
  41. 41. TECHCOMM TOOLS Helping folks with  Tech Comm  Video  eLearning  Content marketing
  42. 42. @mattrsullivan youtube.com/user/tc2ls youtube.com/user/mattrsullivan twitter.com/mattrsullivan facebook.com/mattrsullivan linkedin.com/in/mattrsullivan forums.adobe.com/people/mattrsullivan Delivering Tech Comm to mobile MATT SULLIVAN

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