Presented at GOVIS 2009 http://www.govis.org.nz/conference2009/govis-2009-conference-handbook.htm
The year is 2020. Almost all employees spend almost all of their time working non-standard hours outside of the office. Their employment is almost never exclusive, and they are paid by the widget, not by the hour.
Nintendo has launched a collaborative document creation system; the memories of keyboards and mice are laughed about. Software is almost never on a machine, it is mostly “cloud-based” software-as-a-service; “corporate IT” is unrecognisable. Anyone can broadcast anything to everyone; “corporate communications” is unrecognisable.
The efficiencies gained in the 19th and 20th centuries of having a top-down chain-of-command structure have been made obsolete through many-to-many communication. Government information is published in machine-readable formats, and derivative services are provided by specialist non-government service providers; the word “website” no longer makes sense.
Key learning points:
1. Organisations survive on the perceptions of their stakeholders.
2. Social media and the internet enable anyone to say anything to everyone.
3. As these feedback loops tighten, effects on organisations will become faster and greater.
Video available (Windows only): http://richmedia.govis.org.nz/govis/viewer/?peid=ea305dc3-1977-448d-a605-a973b1453aa7