Matt Laurenceau, Sr Community Ambassador@Matt_LBMC CommunitiesMilestones since 2000
© Copyright 5/30/2013 BMC Software, Inc 2© Copyright 5/30/2013 BMC Software, Inc 2Between 2000 and 2013, BMC Communitiesev...
© Copyright 5/30/2013 BMC Software, Inc 3For each Milestone- What was included- Issues we faced- Why it succeededNext Step...
2000 – 2008: Strong foundations for growth
© Copyright 5/30/2013 BMC Software, Inc 52000: BMC Developer ConnectionFocused goal: development around one product
© Copyright 5/30/2013 BMC Software, Inc 62001: BMC acquires RemedyBy acquiring Remedy, BMC inherited avibrant community of...
© Copyright 5/30/2013 BMC Software, Inc 72006: BMC Developer Network
© Copyright 5/30/2013 BMC Software, Inc 82008: BladelgicThe Bladelogic family seamlessly joined BMC(teams already had a co...
2011 – 2013: Bigger, faster, more Social
© Copyright 5/30/2013 BMC Software, Inc 10Early 2011: BMC CommunitiesRebranding: newname, new UserExperienceQuick Access t...
© Copyright 5/30/2013 BMC Software, Inc 11Web User Interface Tricks- Less cluter in the Home Page- Hightlighting Hottest a...
© Copyright 5/30/2013 BMC Software, Inc 12April 2012: UX SimplificationFocused oncontentData-drivenGrouping byuser persona...
© Copyright 5/30/2013 BMC Software, Inc 13Easier Navigation for all User Persona(Top Nav Grouping interactions byUse Case ...
© Copyright 5/30/2013 BMC Software, Inc 14June 2012: IdeationOpen InnovationTransparent Crowdsourced RFE process
© Copyright 5/30/2013 BMC Software, Inc 15Background- High demand from Customers- High demand from R&DExecution- Buy-in fr...
© Copyright 5/30/2013 BMC Software, Inc 16April 2013: Streams, MobileSocial from the ground up!Far more Actionable from We...
© Copyright 5/30/2013 BMC Software, Inc 17Answering pains from users- Mobile: easily replying, andposting!- Ability to fol...
© Copyright 5/30/2013 BMC Software, Inc 18May 2013: User-contributed Product contentCustomers to uploadtheir BMC Productse...
© Copyright 5/30/2013 BMC Software, Inc 19Very motivated Users(bullet List to be updated as thingsprogress)May 2013: Key S...
© Copyright 5/30/2013 BMC Software, Inc 20What’s Next?• People– More local User Groups– More engagement (from BMC and othe...
Want to give it a try?Go to http://communities.bmc.com/
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BMC Communities: Milestones since 2000

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When online Community engagement began in 2000, who could guess what BMC Communities would be in 2013?

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BMC Communities: Milestones since 2000

  1. 1. Matt Laurenceau, Sr Community Ambassador@Matt_LBMC CommunitiesMilestones since 2000
  2. 2. © Copyright 5/30/2013 BMC Software, Inc 2© Copyright 5/30/2013 BMC Software, Inc 2Between 2000 and 2013, BMC Communitiesevolved from aniche developer network … to amainstream Community,accelerating many Business Processes,serving a far bigger Market,boosting our Brand.
  3. 3. © Copyright 5/30/2013 BMC Software, Inc 3For each Milestone- What was included- Issues we faced- Why it succeededNext Steps- What we plan for the future- Share feedback!(this Community is for/by you!)Content of this Presentation
  4. 4. 2000 – 2008: Strong foundations for growth
  5. 5. © Copyright 5/30/2013 BMC Software, Inc 52000: BMC Developer ConnectionFocused goal: development around one product
  6. 6. © Copyright 5/30/2013 BMC Software, Inc 62001: BMC acquires RemedyBy acquiring Remedy, BMC inherited avibrant community of users
  7. 7. © Copyright 5/30/2013 BMC Software, Inc 72006: BMC Developer Network
  8. 8. © Copyright 5/30/2013 BMC Software, Inc 82008: BladelgicThe Bladelogic family seamlessly joined BMC(teams already had a community culture)
  9. 9. 2011 – 2013: Bigger, faster, more Social
  10. 10. © Copyright 5/30/2013 BMC Software, Inc 10Early 2011: BMC CommunitiesRebranding: newname, new UserExperienceQuick Access tomain areasHighlighting Blogposts
  11. 11. © Copyright 5/30/2013 BMC Software, Inc 11Web User Interface Tricks- Less cluter in the Home Page- Hightlighting Hottest areasContent- Starting to include visionnary Blogs- Testing Local User GroupsEarly 2011: key factors of success
  12. 12. © Copyright 5/30/2013 BMC Software, Inc 12April 2012: UX SimplificationFocused oncontentData-drivenGrouping byuser persona(Top Nav)
  13. 13. © Copyright 5/30/2013 BMC Software, Inc 13Easier Navigation for all User Persona(Top Nav Grouping interactions byUse Case - see more details)Content providers now own an area,and are more motivated in improvingUser Experience for users theircommunityApril 2012: Key Factors of Success
  14. 14. © Copyright 5/30/2013 BMC Software, Inc 14June 2012: IdeationOpen InnovationTransparent Crowdsourced RFE process
  15. 15. © Copyright 5/30/2013 BMC Software, Inc 15Background- High demand from Customers- High demand from R&DExecution- Buy-in from R&D- A couple of champions in ProductManagementJune 2012: Key Success Criteria
  16. 16. © Copyright 5/30/2013 BMC Software, Inc 16April 2013: Streams, MobileSocial from the ground up!Far more Actionable from Web and/or Mobile
  17. 17. © Copyright 5/30/2013 BMC Software, Inc 17Answering pains from users- Mobile: easily replying, andposting!- Ability to follow/be notifiedLeveraging Key champions- To embrace early- To educate othersApril 2013: Key Success criteria
  18. 18. © Copyright 5/30/2013 BMC Software, Inc 18May 2013: User-contributed Product contentCustomers to uploadtheir BMC Productsettings or utilitiesCrowdsourcingActionableCollaborativeGamifying engagement
  19. 19. © Copyright 5/30/2013 BMC Software, Inc 19Very motivated Users(bullet List to be updated as thingsprogress)May 2013: Key Success Criteria (tentative)
  20. 20. © Copyright 5/30/2013 BMC Software, Inc 20What’s Next?• People– More local User Groups– More engagement (from BMC and other SMEs)• Technology– More Social synergy– Fostering Good User Behavior through challenges/quests
  21. 21. Want to give it a try?Go to http://communities.bmc.com/

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