Skills Team - Funded Training

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Skills Team is a government funded training provided, delivering onsite funded training to London businesses

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Skills Team - Funded Training

  1. 1. Skills TeamFunded Staff Development and NVQ Accreditation
  2. 2. Skills Team• Skills Team are highly experienced team of IT, soft skills and management training specialists with a passion for helping people develop their skills and improve performance.• We are accredited by the leading bodies including –• The Institute of Leadership and Management• The British Computer Society• Oxford, Cambridge & RSA Examinations• The Microsoft Education Centre 2
  3. 3. What is an NVQ?• National Vocational Qualification• Assesses the competencies, knowledge and understanding of each candidate in their job• It is a recognised qualification that proves that they can work to the national standard• An apprenticeship is an NVQ program with assessment of Key Skills in Communication and Numeracy 3
  4. 4. Development Programmes Available• ITQ- IT NVQ (level 2)• Customer service - NVQ (level 2)• Business & administration - NVQ (level 2)• Team leading apprenticeship - NVQ (level 2)• Management - NVQ (level 3)• Advanced apprenticeship in Management – NVQ (level 3) 4
  5. 5. The Delivery• Classroom Training• One to One Support• Assessor Support Through out• All learning materials provided• Onsite Delivery• Recognised Qualifications achieved 5
  6. 6. How are the programmesdelivered and qualifications achieved?
  7. 7. IT - NVQ• Training on 5 topics (units)• Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work• Complete in 12 to 16 weeks (4 months)• Must use a computer in the workplace 7
  8. 8. Programme Format – IT User• 4 x full day workshops• Group learning• Ongoing tutor and assessor support• Tutor visits to the workplace• Comprehensive course materials plus evidence folder• USB Provided 8
  9. 9. Topics (Units) – IT User• The course is based on the MS Office packages; training includes the following: – Using IT (Windows) – Word Processing – Outlook & Internet – Excel – PowerPoint• If there are any specific packages you currently use in the workplace, this can also be used as evidence 9
  10. 10. Team Leading• Training on 7 topics• 4 Mandatory / 3 optional• Key skills – Numeracy / Literacy• Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work• Complete in 12 to 16 weeks (5 Months)• Ideally customer facing / In charge of a team 10
  11. 11. Programme Format – Team Leading• 5 full day workshops• An individual skills diagnostic & learning plan• A tailored programme of training to prepare for assessment• Dedicated 121 support and advice• Tutor visits within the workplace 11
  12. 12. Topics (Units) Team Leading• Manage your own resources• Provide leadership for your team• Develop productive working relationships with colleagues• Time management – stress reduction• Decision making – Objective setting/planning• Key Skills – Communication & application of number• Plus 2 optional units 12
  13. 13. Customer Service• Training on 7 topics• 2 mandatory / 5 optional• Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work• Complete in 8 to 12 weeks (3 Months)• Ideally customer support / relations – dealing with internal and external customers 13
  14. 14. Programme Format – Customer Service• 3 x full day workshops• An individual customer service diagnostic & learning plan• Dedicated 121 support and advice• Tutor visits within the workplace 14
  15. 15. Topics (Units) – Customer Service• Prepare yourself to deliver a good customer service• Provide customer service within the rules• Maintain a positive image• Promote additional services• Deliver reliable customer service• Deliver service to difficult customers• Monitor and solve customer service problems• Work together to improve customer service• Develop own and others customer service skills 15
  16. 16. Business & Administration• Training on 7 topics• 2 mandatory / 5 optional• Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work• Complete in 8 to 12 weeks (3 Months)• Ideally in a supporting office role. 16
  17. 17. Programme Format – Business & Administration• 3 x full day workshops• An individual business diagnostic & learning plan• Dedicated 121 support and advice• Tutor visits within the workplace 17
  18. 18. Topics (Units) – Business & Admin• Work in Business environment• Communicate in a business environment• Improve performance• Develop presentations• Organising events• Meet and welcome visitors• Support tasks of organisation meetings• Produce documents 18
  19. 19. Level 3 Management• Training on 7 topics• Prepare a portfolio of evidence to demonstrate how you have applied the learning into your everyday work• Complete in 24 to 28 weeks (9 months)• Be managing staff or working relationships 19
  20. 20. Programme Format – Management Level 3• 6 x full day workshops• Teach new techniques and assess skills• Ongoing 121 tutor support• Tutor visits within the workplace• Endorsed iLM level 3 qualification• Comprehensive course materials plus evidence folder 20
  21. 21. Topics (Units) – Management Level 3• This course consists of 4 mandatory units:• Manage your own resources & professional development• Provide leadership in your area of responsibility• Allocate & monitor the progress & quality of work within their area of responsibility• Ensure health and safety requirements are met in your area of responsibility• Plus 3 optional units 21
  22. 22. 1:1 Sessions• Varies depending which course• Additional support supplied where needed – 5 sessions for IT User Apprenticeship – Level 2 – 4 sessions for Team Leading Apprenticeship – Level 2 – 4 sessions for Customer Service NVQ / Business & Administration NVQ – 5 for Management Level 3 – All apprenticeships also have key skills 1:1 organised with your trainer & assessor• Help with preparation of portfolio• Advice on evidence gathering• Observations within your job role = evidence 22
  23. 23. To Achieve the Qualification• Demonstrate knowledge, understanding and competence (outcomes and behaviours) in each unit against the criteria• Orderly presentation of evidence for assessment• Skills Team assessors help candidates to prepare evidence portfolio• External assessment of final evidence 23
  24. 24. Next Steps• Bring together groups of 8-10 suitable candidates• Confirm dates• Secure all funding together with Skills Team’s resources via booking procedure 24
  25. 25. Criteria• 19 years of age or older• A UK or EU resident with passport and NI number• Foreign national who has been in UK for more than 3 years and has a current work permit 25
  26. 26. Contact Details• mattheww@skillsteam.com• Direct Tel number: 0203 174 1104• www.skillsteam.com 26

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