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Social Media Analysis: Present and Future

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presented at Text Analytics Summit 2008

Published in: Business, Technology

Social Media Analysis: Present and Future

  1. Social Media Analysis: Present and Future Matthew Hurst Live Labs, Microsoft
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  5. Thesis <ul><li>Social media analysis tends to separate out content analysis and structure (link) analysis. A lot of accuracy in analysis is left on the table – it’s time for a theory of social media . </li></ul><ul><li>Industry is focused on the relationship between the consumer and the consumed – a more general goal of business intelligence can help grow the space . </li></ul>
  6. Social Media Analysis: Now <ul><li>Sentiment analysis (NLP) </li></ul><ul><li>Topics (keyword analysis) </li></ul><ul><li>Author analysis (text based) </li></ul><ul><li>Community analysis (social network theory) </li></ul><ul><li>Influence/ranking (link analysis) </li></ul>
  7. CONTENT STRUCTURE TIME URL THREADS WORDS PHRASES FRAGMENTS TOPICS SENTIMENT COMMUNITY INFLUENCE
  8. INFLUENCE/AUTHORITY
  9. Definitions <ul><li>Influence: </li></ul><ul><ul><li>Intentionally or unintentionally affect the actions or beliefs of the subject. </li></ul></ul><ul><li>Authority: </li></ul><ul><ul><li>belief that X’s subjective statements in the area of T are more likely to (be useful|be accurate|be true) than statements by others. </li></ul></ul>
  10. Application <ul><li>Engagement: locating key individuals </li></ul><ul><li>Alerting: at what level of authority or influence do we need to act? </li></ul><ul><li>Weighting: metrics within a system weighted by features of author. </li></ul>
  11. Current Model
  12. Current Model
  13. <ul><li>And so it went in the US media: silence, indifference, with a dash of perverse misinterpretation. Consider Michael Hirsh's laughably naive commentary that imagined Bush had already succeeded in nailing down SOFA, to the chagrin of Democrats. </li></ul><ul><li>DailyKos – smintheus, Jun 15 2008 </li></ul>
  14. <ul><li>Considerably more recently, a Time Magazine swamp denizen is shocked to find John McCain apparently suggesting that support for withdrawing from Iraq and opposition to The Surge is the same as not supporting the troops. </li></ul><ul><li>BTC News, Jun 15 2008 </li></ul>
  15. <ul><li>While the traditional media is slowly starting to take John McCain’s straight talking image with increasingly large grains of salt, his base isn’t quite ready to give up on their favorite son. Jonathan Alter’s bizarre defense of McCain after he was caught telling an outright lie , perfectly captures that reluctance[.] </li></ul><ul><li>DailyKos – BarbinMD, Jun 15 2008 </li></ul>
  16. Subtle Links <ul><li>A citation can be described along the following dimensions: </li></ul><ul><ul><li>Target : what is the citation intended to refer to? The page, an entity mentioned on the page, the author, …? </li></ul></ul><ul><ul><li>Rhetorical purpose : why does the author cite? Introduce a topic, support an argument, expand a discussion, …? </li></ul></ul><ul><ul><li>Subjectivity: does the author cite in a positive way, a negative way? </li></ul></ul>
  17. New Model
  18. Solutions <ul><li>Some initial research shows promise – this is a solvable problem. </li></ul><ul><ul><li>Modeling Trust and Influence in the Blogosphere Using Link Polarity , Anubhav Kale, Amit Karandikar, Pranam Kolari, Akshay Java, Tim Finin and Anupam Joshi, 2007 </li></ul></ul><ul><ul><li>Blog Link Classification , Justin Martineau, Matthew Hurst, 2008 </li></ul></ul><ul><li>A solution will involve analysis of the text around the link. </li></ul>
  19. SUBJECTIVE STATEMENTS
  20. Subjectivity Research
  21. Taxonomy of Subjectivity Subjective Statement: <holder, <belief>, time> The moon is made of green cheese. . Opinion: <holder, <prop, orientation>, time> He should buy the Prius. . Sentiment: <holder, <target, orientation>, time> I loved Raiders of the Lost Arc! .
  22. What is Opinion? <ul><li>How are opinions formed and what causes them to be expressed? </li></ul><ul><li>What are the qualities of opinions? </li></ul><ul><ul><li>Invariant? </li></ul></ul><ul><ul><li>Latent? </li></ul></ul><ul><ul><li>Synthetic? </li></ul></ul><ul><li>What are the social/psychological aspects of opinion? </li></ul><ul><ul><li>One expresses an opinion either with some communicative intention, or opinions are implicit in other statements. </li></ul></ul>
  23. Current Approaches <ul><li>Text, not person, has opinion. </li></ul><ul><li>Sentence or document level processing. </li></ul><ul><li>Some advances in reference resolution. </li></ul>
  24. Opinion Process Impetus Synthesis Expression: s Interpretation: s’ Re-Expression: s’’
  25. Transmission of Opinion <ul><li>John said that this is a great restaurant : do we trust John? Is he an authority? Does he have influence? </li></ul><ul><li>I’ve heard that this is a great restaurant : from whom? Several trusted sources? </li></ul><ul><li>This is a great restaurant : have you experienced it yourself? </li></ul>
  26. Content and Structure <ul><li>Opinions surface as statements </li></ul><ul><li>There is social – structural – context to the generation and performance of these statements </li></ul><ul><li>Statements are transmitted through the network. </li></ul>
  27. Social Media Analysis 2.0 COMMUNITY BELIEFS PERSONALITY INFLUENCE AUTHORITY COMMUNITY BELIEFS PERSONALITY INFLUENCE AUTHORITY THEORY OF SOCIAL MEDIA WORDS PHRASES FRAGMENTS URL THREADS
  28. Summary <ul><li>Content (e.g. subjectivity) and structure (e.g. influence) need to be considered in conjunction to provide accurate analyses of social media data. </li></ul>
  29. SOCIAL MEDIA ANALYSIS NEXT
  30. Social Media Analysis 2.0 <ul><li>Current systems measure the relationship between the consumer and the consumed . </li></ul><ul><li>Current applications are used by marketing departments , brand managers , etc. </li></ul>
  31. PRODUCT REPORT
  32. Actionability <ul><li>Requires modeling of business process </li></ul><ul><ul><li>Need to understand who can take action when </li></ul></ul><ul><li>Requires modeling of business domain </li></ul><ul><ul><li>Product definition </li></ul></ul><ul><ul><li>Production process </li></ul></ul>
  33. PRODUCT C1 C2 C3 SUPPLIER LOCATION MATERIALS REPORT REPORT REPORT REPORT
  34. Company I work for Nokia 891 Microsoft 23, 800 Google 12, 100 Virgin Atlantic 111 Apple 5, 760 Samsung 1, 370 Dell 7, 860
  35. Conclusions <ul><li>Progress in social media theory required to advance the state of the art for analytics. </li></ul><ul><li>Richer domain modeling will lead to larger markets for social media analysis. </li></ul>
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