BA 351 Ch. 16 Final Presentation

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BA 351 Ch. 16 Final Presentation

  1. 1. Promoting EffectiveCommunication in the Workplace<br />Clinton Fought<br />Dan McLoughlin<br />Matthew Vital<br />
  2. 2. Effective Communication<br />Communication: the sharing of information between two or more individuals to reach a common understanding<br />
  3. 3. Competitive Advantages Through Communication<br />Efficient Product/Service<br />Shorter business cycle<br />Mistakes are minimized<br />Customer service improvement<br />Reliability and Reputation Benefits<br />Well established rules and procedures<br />
  4. 4. Communication & Management<br />Customer Service and responsiveness<br />Human Resources/employee relations<br />Innovation<br />Improving quality<br />
  5. 5. The Communication Process<br />
  6. 6. Definitions<br />Sender – person wishing to share information with some other person<br />Message – what information to communicate<br />Encoding – sender translates the message into symbols or language<br />Noise – refers to anything that hampers any stage of the communication process<br />
  7. 7. Non-verbal Communication<br />Types:<br />Facial expressions<br />Body Language<br />Dress<br />Often supplements verbal communication<br />Can be misperceived<br />Occurs naturally- harder to control<br />
  8. 8. The role of perception in can lead to effective communication<br />The dangers of ineffective communication can lead to misunderstandings and confusion<br />Contradictory to effective communication, it can be obstructed by perceptual biases<br />
  9. 9. Information richness of communication media available to managers<br />
  10. 10. Organization of communication networks<br />The communication networks that exist in groups and teams<br />
  11. 11. Technological advances in communication have given managers new options for managing communications<br />
  12. 12. Communication Skills for Managers<br />Barriers<br />Senders<br />Messages are either unclear or hard to understand<br />Receivers<br />Do not pay attention<br />Do not listen<br />Do not make an effort to understand a message<br />Technology<br />Missing the human element<br />
  13. 13. Communication Skills for Managers<br />As Senders...<br />Send Clear and Complete Messages<br />Encode Messages in symbols the receive understands<br />Select a medium that is appropriate for the message<br />Select a medium that the receiver monitors<br />Avoid filtering and information distortion<br />Ensure that a feedback mechanism is built into the message<br />Provide accurate information to ensure that misleading rumors are not spread<br />
  14. 14. Communication Skills for Managers<br />As Receivers<br />Pay Attention<br />Be a good listener<br />Be Empathetic<br />
  15. 15. Communication Skills for Managers<br />Understanding Linguistic Styles<br />Linguistic Style<br />Person’s characteristic way of speaking<br />Cross Cultural Differences<br />Gender Differences<br />Managing Differences in Linguistic Styles<br />
  16. 16. Facilitation<br />Effective Communication Jeopardy<br />

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