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BA 257 C1.C2


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BA 257 C1.C2

  1. 1. JetBlue & the Veterans Administration <ul><li>Team 2: </li></ul><ul><li>Ali Alsagor, Anthony Datollo, Stacy Genelow, Kevin McNavage, & Matthew Vital </li></ul>
  2. 2. Overview: JetBlue Airways <ul><li>American low-cost airline </li></ul><ul><li>David Neeleman, February 1999 </li></ul><ul><ul><li>“ Bring humanity back to air travel.” </li></ul></ul><ul><li>Flights: </li></ul><ul><ul><li>Usually US flights </li></ul></ul><ul><ul><li>Others include: the Caribbean, Bahamas, Bermuda, Columbia, Costa Rica, Jamaica, and Mexico </li></ul></ul><ul><li>Accolades & Awards </li></ul>
  3. 4. In February 2007, cancelled more than 1,000 flights due to an ice storm.
  4. 5. The Problem? <ul><li>JetBlue Airways </li></ul>
  5. 6. Solutions for JetBlue <ul><li>Prepare for the worst; BEFORE it happens </li></ul><ul><li>Better communication for Crew </li></ul><ul><ul><li>Access to </li></ul></ul><ul><ul><ul><li>Phones </li></ul></ul></ul><ul><ul><ul><li>Internet </li></ul></ul></ul><ul><li>Practice IT Meltdowns </li></ul>
  6. 7. Alternative Solution 1 <ul><li>Train employees to prevent having problems in the system. </li></ul><ul><li>Keeps companies and their employees on their toes. </li></ul><ul><li>1. Prepare for the worst before it happens. </li></ul>
  7. 8. Alternative Solution 2 <ul><li>Helps with locating employees. </li></ul><ul><li>Makes employees in sync with the system. </li></ul><ul><li>Being in sync with the system allows employees to work from their location. </li></ul><ul><li>2. Allow employees easier access to phones and internet. </li></ul>
  8. 9. Alternative Solution 3 <ul><li>Makes employees prepared for the situation. </li></ul><ul><li>Employees are able to notice when a meltdown is occurring. </li></ul><ul><li>Train employees to be ready for a system meltdown. </li></ul>
  9. 10. Recommendations (General) <ul><li>All businesses should prepare for the worst BEFORE it happens </li></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Emergency plans </li></ul></ul><ul><ul><li>Keep data in more than 1 location </li></ul></ul>
  10. 11. Recommendations: JetBlue <ul><li>Better communication </li></ul><ul><ul><li>Between the crew and ground </li></ul></ul><ul><ul><ul><li>Inbound calls </li></ul></ul></ul><ul><ul><ul><li>Better scheduling </li></ul></ul></ul><ul><ul><ul><li>Flight changes </li></ul></ul></ul>
  11. 12. Possible Results & Obstacles to Implementation: JetBlue
  12. 13. <ul><li>Worst case scenarios considered </li></ul><ul><li>Plan of attack </li></ul><ul><li>Cost to Research </li></ul><ul><li>Thinking of the unexpected </li></ul>JetBlue Solution 1- Preparing for the worst BEFORE it happens Results of Implementation
  13. 14. <ul><li>Access to internet/phone </li></ul><ul><li>Having a pager </li></ul><ul><li>Cost to fund devices </li></ul><ul><li>Developing software </li></ul>JetBlue Solution 2- Better form of communication for crew members Results of Implementation
  14. 15. <ul><li>Practice makes perfect </li></ul><ul><li>Increase odds of success </li></ul><ul><li>Cost to train employees </li></ul><ul><li>Ideal time to have drill </li></ul>JetBlue Solution 3- Practice for IT meltdowns Results of Implementation
  15. 16. Overview: <ul><li>Most comprehensive system of assistance for veterans of any nation worldwide. </li></ul><ul><li>They are renowned for their state-of-the-art medical, neurological, surgical, and psychiatric care. </li></ul><ul><li>Veterans Administration Medical Facilities </li></ul>
  16. 17. Grown in the number of facilities: <ul><ul><li>171 medical centers </li></ul></ul><ul><ul><li>+350 outpatient-community-outreach clinics </li></ul></ul><ul><ul><li>126 nursing homes </li></ul></ul>
  17. 18. Department of Veterans Affairs <ul><li>Benefits and Services: </li></ul><ul><ul><li>Education, home loans, deferred compensation </li></ul></ul><ul><ul><li>Pension, survivors’ benefits, burial </li></ul></ul><ul><ul><li>Vocational rehabilitation, employment </li></ul></ul><ul><ul><li>& life insurance </li></ul></ul>
  18. 19. Case Background: Small and minor, yet critical processes have consequences resulting in a domino effect affecting the world. <ul><li>Sudden system failure </li></ul><ul><ul><ul><li>Hit 17 VA medical facilities </li></ul></ul></ul>
  19. 20. The Problem? <ul><li>150 Facilities with separate </li></ul><ul><ul><li>IT Service </li></ul></ul><ul><ul><li>Budget Authorities </li></ul></ul><ul><ul><li>Staff </li></ul></ul><ul><li>Cannot log on to patient systems </li></ul><ul><ul><li>Vista (Veterans Health Information Systems and Technology Architecture) </li></ul></ul><ul><ul><li>CPRS (Computerized Patient Record System) </li></ul></ul><ul><li>Veterans Administration (VA) Medical Facilities </li></ul>
  20. 21. Solutions for VA <ul><li>Start with where you left off </li></ul><ul><li>System/Master Override </li></ul><ul><li>Keep Paper Reports for Current Patients </li></ul><ul><ul><li>Recycle after one month </li></ul></ul>
  21. 22. Alternative Solution 1 <ul><li>“ Retracing Steps” </li></ul><ul><li>Accessed quickly and efficiently </li></ul><ul><li>Start where they just left off. </li></ul>
  22. 23. Alternative Solution 2 <ul><li>Universal to staff </li></ul><ul><li>Ease of revisions </li></ul><ul><li>Selecting a user name and password. </li></ul>
  23. 24. Alternative Solution 3 <ul><li>Up-to-date </li></ul><ul><li>Organized </li></ul><ul><li>Environmentally friendly </li></ul><ul><li>Keeping paper reports current while still in the facility. </li></ul>
  24. 25. Recommendations: VA <ul><li>Recycle records after 1 month </li></ul><ul><ul><li>Information will not be current </li></ul></ul><ul><ul><li>Still keep electronic data in different location </li></ul></ul><ul><li>Keep paper reports for 1 month </li></ul><ul><ul><li>Important health information </li></ul></ul><ul><ul><li>Data must be easy to access </li></ul></ul>
  25. 26. Possible Results & Obstacles to Implementation: VA
  26. 27. <ul><li>Start from the beginning </li></ul><ul><li>No documentation </li></ul>VA Medical Center Solution 1- Start where you left off Results of Implementation
  27. 28. <ul><li>Centralized Computer </li></ul><ul><li>Username/Password </li></ul><ul><li>Cost of setup </li></ul><ul><li>Retaining confidentiality </li></ul>VA Medical Center Solution 2- System/Master Override Results of Implementation
  28. 29. <ul><li>Hold onto paper reports for a month </li></ul><ul><li>Storage Area </li></ul>VA Medical Center Solution 3- Keep a paper record of current patients Results of Implementation
  29. 30. Work Cited <ul><li> – JetBlue Airways: Information. (2010). Retrieved Jan. 25, 2010, from </li></ul><ul><li>JetBlue - Our Company - Customer Bill of Rights. (2010). Retrieved Jan. 27, 2010, from </li></ul><ul><li>United States Department of Veterans Affairs – Health Care. (2010). Retrieved Jan. 24, 2010, from </li></ul><ul><li>United States Department of Veterans Affairs – History. (2010). Retrieved Jan. 24, 2010, from </li></ul>
  30. 31. Any Questions ???