Organisation / Scope

Prepared by

Value Chains / Level 1 Processes / Business Capabilities

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Reviews required

Approach...
Customer Segment(s)

Organisation

Prepared by

2

Reviews required

Approach
1. Define a simple customer life-cycle or set...
Organisation

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Asset

Yield
Management

Pricing

Identification of
Potential Assets

Management of Complex
Asse...
Organisation

Prepared by

Qn / Yn

Consolidated
Pain Points

Qn / Yn

Qn / Yn

Qn / Yn

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Business Process Management 2013 - Information Management Roadmap Workshop - Handouts - Matthew De George

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Business Process Management 2013 - Information Management Roadmap Workshop - Handouts - Matthew De George

  1. 1. Organisation / Scope Prepared by Value Chains / Level 1 Processes / Business Capabilities 1 Reviews required Approach 1. Along the top list the most natural decomposition of your organisation. This can be level 1 processes, business capabilities, or services. 2. For each, consider the information assets you need to effectively manage these capabilities. Focus on inputs, but when you identify an output ensure you check you’ve included the capability the output is for 3. Tag each processes as “C”ore, “B”usiness, “S”upporting service 4. Tag the information “C”ommon or “P”roprietary 5. Optionally mark C.R.U.D. (Create, Read, Update, Delete) in Information Assets Reflection Who in your organisation would you ask for the list of information assets? Who in your organisation owns the information assets? Do you keep thinking somebody in IT? Is there any information that must be produced that isn’t currently exploited in a capability? Is it easier to list the process / capabilities or the information? Analysis Multiple uses of the same information assets require additional governance and potentially additional mastering Those information assets in common with other organisations have “packaged” solutions Notes Information Insights Canvas Information & Data Management Capability tag to information tag conflicts: eg. “S”upport process creating “P”roprietary information Capability to Information Matrix
  2. 2. Customer Segment(s) Organisation Prepared by 2 Reviews required Approach 1. Define a simple customer life-cycle or set of customer decision points. Use a generic life-cycle or the life-cycle you’ve uncovered for your organisation 2. Include at least one point in the life-cycle prior to a touchpoint with our organisation 3. Include at least one point in the life-cycle where customers are likely to experience your organisation at its worse - where a trajectory to exit might be found. 4. Identify 1-3 information assets that give you customer insight at each point in the life-cycle Life before Us Centre of Everything we Do … Things we do badly Reflection Are you blind to critical sections of the customer life-cycle? Are you accidentally excluding areas where privacy, complexity, or other challenges have traditionally made insight difficult? Do you need to add information you could potentially collect? What about information you aren’t allowed to collect, or that you need to destroy (Privacy Act)? (obligation to manage non-collection) For information areas applicable to more than once section of the customer life-cycle how do you maintain “customer touchpoint integrity”? For each information area self-assess ownership, quality, integrity. Information Insights Canvas Information & Data Management Customer Life-Cycle Information
  3. 3. Organisation Prepared by Asset Yield Management Pricing Identification of Potential Assets Management of Complex Asset Networks 3 Reviews required Maintenance Asset-related Risk Identification Disposal Asset as a Product Revenue Management Reflection 1. Should any of these processes be added to your original information to process matrix? Does this change your level 1 process architecture? 2. Should any of the information assets be added to your original information to process matrix? How was their absence impacting the benefits of your BPM initiative? 3. Which other asset life-cycles should you complete this analysis for? Information Insights Canvas Information & Data Management Asset Life-Cycle Information
  4. 4. Organisation Prepared by Qn / Yn Consolidated Pain Points Qn / Yn Qn / Yn Qn / Yn Qn / Yn Qn / Yn Qn / Yn Qn / Yn Re-Org Major Organisation Change Program Departmental GIS Qn / Yn 4 Major COTS Implementation Departmental GIS Stakeholder Engagement Information Operating Model Qn / Yn Departmental GIS Target DecisionMaking Capabilities “Customer” Initiative Departmental GIS Education & Preparation for Ownership Integrate with other Charters Strategy Identify Business Case Themes Departmental GIS Business Process Management Build into Process Design Departmental GIS Customer-Lifecycle to Information Asset Mapping Information Risk Mitigation Enterprise Architecture Map to Strategic Business Capabilities Departmental GIS Capabilitybased Governance Enterprise Risk Information Asset Business Analysis CoE or PMO Information Asset Information Asset Departmental GIS Establish Need for Information Risk Management Departmental GIS Departmental GIS Departmental GIS Information Asset Information Asset Departmental GIS Data Integrity Departmental GIS ……………………. Departmental GIS Engage Related Competencies Departmental GIS Information Asset Establish IM Mandate Information Architect in your EA team… Departmental GIS Establish Enterprise Information Model Establish IM Service Catalogue Establish IM Governance Customer Experience Campaign Platform Process Definition Capability Engineering Critical Customer Information Use Case Critical Asset Information Use Case Departmental GIS Departmental GIS Departmental GIS Critical Asset Information Use Case Per Episode Critical Asset Information Use Case Departmental GIS Departmental GIS Review Asset Lifecycles Critical Information Use Cases IMCC Proprietary Information Asset Departmental GIS Cross-Process Information Tiger Teams Critical Customer Information Use Case Review Customer Experience Design Information Asset Audit / Owners Departmental GIS Six Sigma - DMAIC Enterprise Information Modeller Compliance / Records Managers Consolidate Existing IM Initiatives Departmental GIS Put on same schedule as…. Name Departmental GIS Information Asset Spectacles Name Your “SharePoint” Project Proprietary Information Asset Metadata Management Departmental GIS Proprietary Information Asset Enterprise Data Warehouse Establish IM Workstreams Departmental GIS P Information Assets Map to: Business Glossary BPM Component BPM Component / Process Layer Align to BPM Initiative First Performance Management Strategy Legislation Departme ntal GIS P Enterprise Integration Industry Model Departme ntal GIS P Data Quality Master Data Management Information Insights Canvas Information & Data Management I Information Asset Departmental GIS Integrate into Project Departmental GIS Latency & Mastering Q Data Quality E Data Exploitation Departmental GIS Lifecycle / Artefacts Asset-Lifecycle to Entity Mapping Capabilitybased Planning COTS/IM Reduced Scope Roadmap EIM Maturity Assessment Performance Management Strategies Information Assets Departmental GIS Departmental GIS Information Assets C Information Assets Departmental GIS Scan for Market Solutions C Departmental GIS C Common Information Modelling IM Roadmap

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