+    EP Experience Preparation    Update from GCDP Strategic Meeting
+    First initial model and strategy
+Our EP Experience Journey…                         Sending Entity                              Hosting Entity            ...
+    Communication elements in delivery    between hosting and sending entity                                           Al...
+    The Focus Elements    and its strategies                                                   Reception        Expectati...
+ Updated GCDP delivery model Post GCDP Strategic Meeting
+    Updated Focus    and its strategies                              Project       EP/Intern Learning       Customer     ...
+    Connection between 1st Strategy    and updated model       The root problem defined is both taken from customer feed...
+    Connection of Top 5 Customer    Issue to initial model and strategy    Customer Concerns              Strategies     ...
+    Connection of Top 5 Customer    Issue to new model and strategy    Customer Concerns           Strategies     1. Job ...
+    Connection of the initial model to    the new model and strategy     Initial Strategies        Updated Strategies    ...
+    Summary       Making more connection points between the strategies and the        Customer problems       Addressin...
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Connection between Initial Strategy to the Updated Strategy for EP Experience delivery

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Connection between Initial Strategy to the Updated Strategy for EP Experience delivery

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Connection between Initial Strategy to the Updated Strategy for EP Experience delivery

  1. 1. + EP Experience Preparation Update from GCDP Strategic Meeting
  2. 2. + First initial model and strategy
  3. 3. +Our EP Experience Journey… Sending Entity Hosting Entity Sending Entity EP Exchange Re- recruitment Preparation Experience integration Preparation by Sending Entity Preparation by Hosting Entity Co-delivering Experience EP with EP without EP with EP without TMP/TLP TMP/TLP TMP/TLP TMP/TLP Based on NPS implementation Cultural Aligning with Expectation and GCDP Delivery Expectation integration and AIESEC Value settings assessment, we narrow the Settings logistical focus into: Preparation Project Cultural Crisis preparation and Team Leader Preparation Management Focus for delivery working Preparation improvement: conditions 1. Expectation Settings Team Leader Project 2. Project Preparation Training for 3. Reception Buddy System Preparation Preparation Trainers 4. Team Leader Preparation
  4. 4. + Communication elements in delivery between hosting and sending entity Alignment of Alignment of Supply and Behavior setting demand preparation (and its timeline) Platform for Feed back and communicating Customer Quality evaluation of the (ex: facebook Mangement Co-delivery group)
  5. 5. + The Focus Elements and its strategies Reception Expectation Project Being EP team (Integrating to setting Preparation leader AIESEC) • Delivering the • Developing the • Trainee • Preparation right value program for Conference to alignment proposition which GCDP Project engage EP into between Sending is leadership for • Developing the LC and Hosting GCDP program for NGO Entity in • TM Synergy in capitalizing EP TL personal goal to maintain other setting Eps Experience Legend: Overall For EP with TMP/TLP
  6. 6. + Updated GCDP delivery model Post GCDP Strategic Meeting
  7. 7. + Updated Focus and its strategies Project EP/Intern Learning Customer Issue Management Experience Feedback and Development Framework Development resolving • Issue • Project • EP Team Leader • Local: Creating Segmentation & Management • Trainee Quality Manager Sample JDs Framework Conference • National: • Success • Fulfilling • EP Micro- Creation of Definition of Customer Needs Experiences National Control GCDP Projects in Project • LEAD for EPs Board or Final • Clarity on Value Delivery person Creation and responsible in Responsibilities quality • JD Creation • Global: Leverage Framework NPS Usage
  8. 8. + Connection between 1st Strategy and updated model  The root problem defined is both taken from customer feedback  Main Customer feedback being addressed initially  Job Description alignment  Expectation towards the program and also AIESEC service  Integration with AIESEC  Based on the summit, we identify 5 TOP customer issue which covers most of the quality problems arise through our GCDP programme  Job Description alignment  Project Preparation  Logistical preparation  EP/trainee ELD Experience  Communication alignment
  9. 9. + Connection of Top 5 Customer Issue to initial model and strategy Customer Concerns Strategies 1. Job Description Alignment Expectation setting 2. Project Preparation Project Preparation 3. Logistical Support Reception (Integrating 4. EP/Trainee ELD to AIESEC) Experience Being EP 5. Communication team leader Alignment
  10. 10. + Connection of Top 5 Customer Issue to new model and strategy Customer Concerns Strategies 1. Job Description Alignment Issue Development 2. Project Preparation Project Management Framework 3. Logistical Support EP/trainee learning experience 4. EP/Trainee ELD development Experience Customer 5. Communication Feedback and resolving Alignment
  11. 11. + Connection of the initial model to the new model and strategy Initial Strategies Updated Strategies Expectation Issue setting Development Project Project Management Preparation Framework Reception EP/trainee (Integrating learning experience to AIESEC) development Being EP Customer Feedback and team leader resolving
  12. 12. + Summary  Making more connection points between the strategies and the Customer problems  Addressing more the bigger picture and direct connection of how to “create more promoters” through a better GCDP delivery  Better understand of the “WHY”, “HOW”, and “WHAT” of GCDP Delivery from the root cause until the implemention strategy

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