Presention for the design of an online tutoring program

1. An Internet-Based
English Tutorial
For
NCC Community College

2.  Tutoring Center must use resources more efficiently:
 Increase tutor time directly spent working with students.
 Use excess time working on an online tutoring program.
 Students increasing demand for more flexible tutoring
services:
 24/7 tutoring that caters to learner needs and preferences

3.  Form core team from tutors and supervisory staff in
Tutoring Centers.
 Request volunteers from faculty and IT staff to devote
minimal amounts of time working with the core team.
 Pick one subject/topic to begin.
 Design, Pilot, & Evaluate

4.  NCC’s Tutoring Center Goals & Missions
 Active Learning = Interactive Exercises
 Interaction / Discussion = Blogs & Tutor Appointments
 Learner Diversity Needs
 Options for visual, auditory, & kinesthetic learners
(VARK) = Podcasts, Exercises, & Text-Based Instruction
 Navigation: simple, natural, reversible, user control
 Instructional Explanations for students with different
knowledge bases.

5.  Sorden’s Instructional Design Principles
 Worked-out examples
 Partially worked-out examples
 Non-redundant audio & visual
 Instructional explanations linked to but separate from
exercises
 Mayer’s Instructional Design Principles
 Text near pictures
 Conversational narration
 Eliminate unnecessary material
 User-control

6.  Podcasts – audio & visual instructional explanations
 Chunked based on level and background knowledge.
 Sense of ‘presence’
 Conversational style: mimic tutoring session
 Tutor only
 Tutor with student
 Blogs – discussion & interaction with peers & tutors
 Tutors actively initiate, facilitate, and foster student
involvement

7. Writers’ World Main page provides users
Search
NCC Online Tutoring
with different search options
Welcome! How can we help you?
Home
Click on the blue buttons to read more about the topic or the
Click blue
red link to listen to information about the topic.
•Writing Papers
buttons to Type word into
•Punctuation
Writing Papers More Resources
read about search to locate
•Grammar
•Citation < < Read Listen > > < < Read Listen > >
topics desired topic
•More Resources
addressed in Punctuation Instructor Sites
•Contact a Tutor
category < < Read Listen > > < < Read Listen > >
•Instructor Sites
•Blogs
Grammar Contact a Tutor
Click >red button to < < Read Listen > >
< < Read Listen >
See complete directory of
listen to description
Site Map
all topics in Site Map
Citation Blogs
of topics addressed
< < Read Listen > > < < Read Listen > >
in category

8. Writers’ World When users click on blue buttons next to
categories on home page, they open up a page
NCC Online Tutoring
Writing Papers > with information about the topics discussed
Click on Writing Papers to find conversational question and more:
written in answers to these questions format.
• I have to write a paper. How do I get started?
• I have to find information for my paper. Where should I search?
• I’m having trouble organizing my ideas. What should I do?
• I need to revise my paper. How do I find problems and fix them?
• I have to write a summary. How is that different from an essay?
• I have to use a header with page numbers. How do I do that in Word?
• I have to write a 5-paragraph essay. How do I write an introduction?
• I need to write a strong thesis statement. What does that mean?
• I need to use transitions between paragraphs. What are transitions?
For a full list of all topics covered in Writing Papers, click on Writing
Papers on the Homepage or click here.
Click to Return
to Homepage

9. In each topic, users may read
Writers’ World instructional explanations with
Search
NCC’s Online Tutoring Webpage
examples and links to exercises
Home > Writing Papers > Revising > Common Errors > Run-ons
...
Home Run-ons
•Writing Papers Click on your preference.
•Punctuation
•Grammar
•Citation
Read Explanations Listen to Explanations
•Blogs
•Contact a Tutor
•Instructor Sites 1. Get Started 1. Get Started
•More Resources
2. Refresh My Memory 2. Refresh My Memory
3. Review 3. Review
Site Map
. . . or they may listen to
instructional podcasts with
visuals of examples or mock
tutoring sessions.

10. Writers’ World
Search
NCC’s Online Tutoring Webpage
Home > Writing Papers > Revising > Common ErrorsEach topicListen
> Run-ons > is separated
into three different levels.
Home Run-ons >> Listen
Users are asked to
1. Get Started
consider their previous
•Writing Papers
Level 1 – A: Understanding Sentence Parts – Nouns & Pronouns as Subjects
•Punctuation knowledge and
Level 1 – B: Understanding Sentence Parts - Verbs
•Grammar
Level 1 – C: Complete Sentences / Independent Clauses with the topic
experience
•Citation
Level 1 – D: Parts that are independent and parts that are not
when deciding where
•Blogs 2. Refresh My Memory
they want to start. In
•Contact a Tutor
Level 2 – A: Fixing run-ons – Option 1 = Periods
•Instructor Sites addition, the podcasts are
Level 2 – B: Fixing run-ons – Option 2 = Commas with coordinating conjunctions
•More Resources
Level 2 – C: Fixing run-ons – Option 3 = Semicolons into shorter
divided
Level 2 – D: Fixing run-ons – Option 4 = Change in word choice or sentence structure
chunks giving users more
Site Map 3. Review
choice in identifying
Level 3 – A: Quick review of several options for fixing run-ons.
where they may prefer to
start.

11. Writers’ World
Each podcast Search
NCC’s Online Tutoring Webpage
Home > Writing and text-basedCommon Errors > Run-ons > Listen > Level 2 - A
Papers > Revising >
instructional
Home page allows My Memory – Level 2 – A
Run-ons – Refresh
Click the blue icon to listen and watch the podcast.
users to
•Writing Papers
comment on My Memory
•Punctuation
2. Refresh
•Grammar
their experience2 – A: Fixing run-ons – Option 1 = Periods
Level
•Citation
and offer
suggestions original and the Exercises. of the student’s essay or work on
Click to see the
for in revised versions
•Blogs
•Contact a Tutor finding and fixing run-ons
•Instructor Sites improvement.
•More Resources
Sample Essay
Revised Essay
Site Map
Exercises
Comments Did you find this helpful?

12. Writers’ World
Search
NCC’s Online Tutoring Webpage
Home > Blogs
Home Blogs
•Writing Papers
1. Run-ons
•Punctuation
•Grammar
Click on the following link:
•Citation
http://writersworldblog.blogspot.com
•Blogs
•Contact a Tutor
•Instructor Sites
Blog links offer users the opportunity to
•More Resources
engage in discussions about topics related
to writing and ask questions seeking peer
Site Map
and tutor feedback.

13. Evaluation Measures
• Evaluation will include a student survey which students will randomly be asked to
complete before exiting the program. A set of 10 questions will gather information
about the origin of users’ knowledge of the site, learning preferences, use of
applications, and intentions for future use.
• In addition, analytics options will be set to track frequency of use, duration of use,
and number of clicks to specific pages hosting podcasts, written tutorials, links etc….

14. References
Anderson, J. R., Corbett, A. T., Koedinger, K. R., & Pelletier, R. (1995) Cognitive Tutors:
Lessons Learned. Journal of the Learning Sciences, 4(2), 167-207.
Arkin, M., Eisenberg, N., & Peters, A. (2001) Developing a Hybrid Tutoring Model in an Urban
Community College. Retrieved January 22, 2009 from Education Resources
Information Center (ERIC) database.
Bryant, T., (2006) Social Software in Academia. EduCause Quarterly 29(2) Retrieved March 24,
2009 from the World Wide Web: http://net.educause.edu/ir/library/pdf/EQM0627.pdf.
Church, G. M., (1999) The Human-Computer Interface and Information Literacy: Some Basics
and Beyond. Information Technology and Libraries. (1) Retrieved November 10, 2008
from Gale Group database.
Dvorak, J., (2004) Managing Tutoring Aspects of the Learning Assistance Center. Research for
Educational Reform. 9(4) 39-51. Retrieved January 23, 2009 from Academic Search
Complete Database.
Educause. (2006) 7 Things You Should Know About Blogs. Educause. Retrieved March 22,
2009 from the World Wide Web: http://net.educause.edu/ir/library/pdf/ELI7006.pdf.
Harbeck, J., Schweizer, M., & Pienkowski, N. (1998) Developing a Computer Assisted Tutorial:
A Beginner’s Experience. Retrieved January 22, 2009 from Education Resources
Information Center (ERIC) database.
Kaplan-Leiserson, E. (2005) Trend: Podcasting in Academic and Corporate Learning. ASTD
Learning Circuits. Retrieved March 22, 2009 from the World Wide Web:
http://www.astd.org/LC/2005/0605_kaplan.htm.

15. . . . references continued
LaPadula, M. (2003) A Comprehensive Look at Online Student Support Services for Distance
Learners. American Journal of Distance Education 17(2) 119. Retrieved January 23,
2009 from Academic Search Complete Database.
Ramaswami, R. (2008) The Prose of Blogging (and a Few Cons, Too). The Journal:
Transforming Education Through Technology. Retrieved March 18, 2009 from the World Wide Web:
http://www.thejournal.com/articles/23562.
Seely-Brown, J. (2008) Learning in the Digital Age. Retrieved April 4, 2009 from the World
Wide Web: http://www.johnseelybrown.com/learning_in_digital_age-aspen.pdf.
Sheard, J., & Lynch, J. (2003) Accommodating Learner Diversity in Web-based Learning
Environments: Imperatives for Future Developments. International Journal of Computer Processing of Oriental
Languages. 16(4) 243-260.
Sorden, S. D. (2005) A Cognitive Approach to Instructional Design For Multimedia Learning.
Informing Science Journal. 8 (pp. 263-279).
Wittwer, J. & Renkl, A. (2008) Why Instructional Explanations Often Do Not Work.
Educational Psychologist 43(1) 49-64.