Effective Partnerships and Processes that Build and Sustain a Commitment to Assessing Student Learning: Where Are We Now?
iFriday, September 30, 20118:30 a.m. to 3 p.m.Worcester State UniversityWorcester, MAStatewide Conferenceon Assessment inHigher EducationAMCOA AMAMCOA AMAdvancingaMassachusettsCultureofAssessmentEffective Partnerships And ProcessesThat Build and Sustain a Commitment toAssessing Student Learning: Where AreWe Now?
2AMCOA Team MembersPamela Annas, Associate Dean, Collegeof Liberal Arts, University ofMassachusetts BostonKristina Bendikas, Associate Dean forAssessment and Planning, MassachusettsCollege of Liberal ArtsGaelan Benway, Associate Professorof Sociology, QuinsigamondCommunity CollegeWilliam Berry, Assistant Professor,Language and Literature Department,Cape Cod Community CollegeNeal Bruss, Associate Professor,English Department, University ofMassachusetts BostonAnn Caso, Director of InstitutionalResearch, Framingham State UniversitySusan Chang, Director of Assessment,Framingham State UniversityChristopher Cratsley, Interim Director ofAssessment, Fitchburg State UniversityThomas Curley, Dean of Humanities,Berkshire Community CollegeLori Dawson, Dean, School ofHumanities and Social Sciences,Worcester State UniversityNeal DeChillo, Dean, College ofHealth and Human Services, SalemState UniversityMelissa Fama, Vice President ofAcademic Affairs, Mount WachusettCommunity CollegeKate Finnegan, Professor of Education,Greenfield Community CollegeJames Gubbins, Assistant Professor, Inter-disciplinary Studies and Faculty Fellow inAssessment, Salem State UniversityWendy Haynes, Associate Professor andCoordinator of the MPA Program,Co-Chair of NEASC Steering Committee,Bridgewater State UniversityLois Hetland, Faculty, Art Education,Massachusetts College of Art and DesignPeter Johnston, Dean of AcademicAdvising and Assessment, MassasoitCommunity CollegeElizabeth Johnston-O’Connor, Directorof Institutional Research and Effectiveness,Cape Cod Community CollegeKathy Keenan, Associate Vice Presidentfor Planning and Research, MassachusettsCollege of Art and DesignNina Keery, Professor of English,MassBay Community CollegeSusan Keith, Chair, English Dept,Massasoit Community CollegeTerri Kinstle, Associate Professor ofPsychology, Holyoke Community CollegeDavid Langston, Professor of English/Communications, Massachusetts Collegeof Liberal ArtsPaul Laverty, Professor of Mathematics,Mount Wachusett Community CollegeDavid Leavitt, Director of InstitutionalResearch, Bunker Hill Community CollegeCarol Lerch, Assistant Vice Presidentof Assessment and Planning, WorcesterState UniversityCharlotte Mandell, Vice Provost forUndergraduate Education, University ofMassachusetts LowellElise Martin, Associate Dean of Assess-ment, Middlesex Community CollegeTimothy McLaughlin, Chair of theEnglish Department; Co-chair of StudentLearning Outcomes Assessment Program(SLOAP), Bunker Hill Community CollegeLinda Meccouri, Professional Develop-ment Coordinator; Professor, MultimediaTechnology, Springfield TechnicalCommunity CollegeBrenda Mercomes, Academic Affairs Vice-President, Roxbury Community CollegeJavad Moulai, STEM Division FacultyMember, Roxbury Community CollegeBonnie Orcutt, Professor of Economicsand Chair, Liberal Arts and SciencesCurriculum, Worcester State UniversityRichard Panofsky, Assistant Chancellorfor Institutional Research & Assessment,University of Massachusetts DartmouthRichard Parkin, Assistant Vice President/Academic Affairs, Springfield TechnicalCommunity CollegeMark Patrick, Assistant Dean of AcademicAffairs, Massachusetts Maritime AcademyLisa Plantefaber, Associate Dean,Institutional Research and Assessment,Westfield State UniversityCharles Prescott, Assistant Professorof English, Berkshire Community CollegeBenjamin Railton, Associate Professor ofEnglish, Coordinator of American Studies,Fitchburg State UniversityJudy Raper, Transitions Coordinator,Greenfield Community CollegeYves Salomon-Fernandez, Dean ofInstitutional Planning, Research andAssessment, MassBay Community CollegeJohn Savage, Faculty, Science,Middlesex Community CollegeNancy Schoenfeld, Dean of HumanServices & Science, QuinsigamondCommunity CollegeMaureen Melvin Sowa, Professor ofHistory, Division of Social and BehavioralSciences, Bristol Community CollegeDawne Spangler, Director of the Centerfor Teaching, Learning and Assessment,North Shore Community CollegeMartha Stassen, Assistant Provost,Assessment & Educational Effectiveness,University of Massachusetts AmherstSusan Taylor, Professor, MountWachusett Community CollegeJudy Turcotte, Director of Planning andAssessment, Holyoke Community CollegeSuzanne Van Wert, Professor of English,Northern Essex Community CollegeLaura Ventimiglia, Dean for AcademicAssessment, Curriculum, and Special Pro-grams, North Shore Community CollegeMichael Vieira, Associate Vice Presidentfor Academic Affairs, BristolCommunity CollegeEllen Wentland, Assistant Dean ofEducational Effectiveness, Northern EssexCommunity CollegeMarcellette Williams, Senior VicePresident, Academic Affairs, StudentAffairs & International Relations,University of MassachusettsPresidents OfficeAmanda Woods, Professor, Science andMathematics Department, MassachusettsMaritime AcademyMichael Young, Associate Provost forAcademic Planning and Administration,Co-Chair of NEASC Steering Committee,Bridgewater State UniversityEllen Zimmerman, Associate VicePresident for Academic Affairs,Framingham State University
3Conference AgendaLocation8:30 a.m. Registration and Coffee/Refreshments Blue Lounge9:00 a.m. OpeningKristina Bendikas, Conference Chair and Associate Dean for Assessment and Planning,Massachusetts College of Liberal ArtsWelcomeDr. Charles Cullum, Provost, Worcester State UniversityRemarksRichard M. Freeland, Commissioner, Massachusetts Department of Higher EducationBlue Lounge9:30 a.m. Keynote Address: “The Possibilities of Partnerships”Peggy Maki, Consultant for the AMCOA ProjectBlue Lounge9:40 a.m. Breakout Sessions (Participants will attend one session each; see descriptions and presenters on pages 4–5.) Session 1. UMass Dartmouth’s Commitment to Student Learning (CSL) Statement as an Assessment ResourceBlue Lounge Session 2. Assessment of Supplemental Instruction (SI) Room C204 Session 3. Teamwork: The Key to Faculty Engagement Fallon Room Session 4. Using NSSE/CCSSE Results Foster Room10:40 a.m. Roundtables Blue Lounge11:40 a.m. Lunch Blue Lounge12:40 p.m. Breakout Sessions (Participants will attend one session each; see descriptions and presenters on pages 5–6.) Session 5. Institutional Research: Perspectives from the Massachusetts DHE Blue Lounge Session 6. Institutional Research Support of the Program Review Process at Middlesex Community CollegeRoom C204 Session 7. The Development and Function of BHCC’s Faculty-driven Assessment Initiative: The Student Learning Outcomes Assessment Project (SLOAP)Fallon Room Session 8. Using a Business Process Analysis to Facilitate Buy-In and Effective Assessment Information FlowFoster Room1:40 p.m. Roundtables Blue Lounge2:40 p.m. Wrap-UpPeggy Maki, Consultant for the AMCOA ProjectBlue Lounge3:00 p.m. Close
4Working Session InformationSession DescriptionsSession 1. UMass Dartmouth’s Commitment to Student Learning (CSL) Statement as an Assessment ResourcePresenters: Richard Panofsky, Assistant Chancellor for Institutional Research & Assessment R. Thomas Boone, Interim Director of General Education and Associate Professor of PsychologyFacilitator: Susan Keith, Massasoit Community CollegeDescription: Founded on broad campus discussion, using LEAP principles, and motivated by NEASC Standard 4.16, the CSL states aspirational goals for students upon graduation. Developed collaboratively, CSL has guided renovation of general education, improvement of advising, and will soon help refocus learning goals in academic majors.Expected Outcomes:Develop broad statements of your institution’s aspirational goals for learning and use them in1. learning assessmentUse LEAP principles to guide renovation of your General Education program2. Develop strategies involving students, faculty, and academic and student affairs administrators to3. assist restructuring your General Education programSession 2. Assessment of Supplemental Instruction (SI)Presenters: Linda Shea, Assistant Dean, Library and Academic Support Services Ellen Wentland, Assistant Dean, Academic Program Review, Outcomes Assessment, and Educational Effectiveness Eve Lopez, Adjunct Faculty: Department of Mathematics Karletty Medina, Supplemental Instruction CoordinatorFacilitator: Suzanne Van Wert, Northern Essex Community CollegeDescription: In the spring of 2011, NECC conducted an extensive assessment project, focused on classes designated for Supplemental Instruction (SI). Quantitative and qualitative data were collected through various methods including attendance sheets and surveys. The findings provided important insights into SI at NECC, and suggested numerous strategies for improvement. Expected Outcomes:Understand the qualitative and quantitative methods used to assess the effectiveness of NECC SI1. classes and to promote discussions about ways to improve the programUse the general methods described to design assessments of various campus programs and initiatives2. Northern EssexCommunity CollegeUMass Dartmouth
5Session 3. Teamwork: The Key to Faculty EngagementPresenters: Kevin Forgard, Instructional Designer Maureen Sowa, Professor of History Don Kilguss, Assistant Professor of History Rebecca Benya-Soderbom, Instructor in History Joannie Guadiello, Adjunct Instructor in Communications Jacqueline Barry, Assistant Professor in ReadingFacilitator: Michael Vieira, Bristol Community College Description: Based on a Title III-funded program, The Connected College, this session describes and illustrates how collaboration among faculty at Bristol Community College has led to the development of program- and institution-level assessment strategies through the creation of Course-Design Toolkits.Expected Outcomes:Adapt the model or process for faculty outreach initiatives in outcomes assessment at1. their institutionsAdapt the toolkit program as a supportive mechanism for faculty professional development2. Session 4. Using NSSE/CCSSE ResultsPresenters: David Leavitt, Director of Institutional Research, Bunker Hill Community College Elise Martin, Associate Dean of Assessment, Middlesex Community College Martha Stassen, Assistant Provost, Assessment and Educational Effectiveness, UMass Amherst James Gubbins, Assistant Professor, Interdisciplinary Studies, Salem State University Jonathan Keller, Associate Commissioner for Research, Planning, and Information Systems, Massachusetts Department of Higher EducationFacilitator: Judith Turcotte, Holyoke Community College Description: A panel of faculty and administrators from two-year and four-year institutions, along with the Associate Commissioner for Research, Planning, and Information Systems at DHE, will share strategies and best practices for analyzing, reporting, and presenting results on campus.Expected Outcomes:Develop strategies to analyze results that promote discussion about ways to improve student learning1. Learn about best practices in representing NSSE/CCSSE results2. Session 5. Institutional Research: Perspectives from the Massachusetts DHEPresenters: Jonathan Keller, Associate Commissioner for Research, Planning and Information Systems Anne Perkins, Vision Project Research AssociateFacilitator: Carol Lerch, Worcester State UniversityDescription: This session will focus on: 1) The Vision Project big picture, including current analyses and assessments; 2) possible data analysis pitfalls; and 3) an overview of DHE central data collections that may be of value to learning outcome assessment experiments.Expected Outcomes:Develop a better understanding of how campus-based learning assessments fit into the larger context1. of Vision Project goals and assessmentsUnderstand how to avoid common pitfalls and dead ends in data analysis2. Learn what DHE resources might be of use to campus-based learning outcome assessments3. Bristol Community CollegeMass. DHE
6Session 6. Institutional Research Support of the Program Review Process at Middlesex Community CollegePresenters: Lois Alves, Vice President of Institutional Research and Enrollment Services Cynthia Lynch, Service Learning Coordinator Elise Martin, Associate Dean of AssessmentFacilitator: Yves Salomon-Fernandez, MassBay Community CollegeDescription: MCC’s IR office supports the program review process with both standardized, user-friendly data packets and customized additional data reports informing program effectiveness and student learning in academic and co-curricular programs.Expected Outcomes:Develop a repertoire of new ideas for using institutional data in academic and co-curricular1. program reviewUse program review templates and a data packet2. Session 7. The Development and Function of Bunker Hill Community College’s Faculty-driven Assessment Initiative: The Student Learning Outcomes Assessment Project (SLOAP)Presenters: Judy Lindamood, Chair, Early Childhood Education & Human Services Department Timothy McLaughlin, Chair, English Department Natalie Oliveri, English Department David Leavitt, Director of Institutional ResearchFacilitator: Susan Taylor, Mt. Wachusett Community CollegeDescription: This session describes the development and function of BHCC’s faculty-driven assessment initiative. Composed of representatives from each academic department, the Student Learning Outcomes Assessment Project is based on a conceptual assessment framework that provides an institutional assessment model for all assessment activities.Expected Outcomes:Adapt strategies for implementing a sustainable faculty-led campus wide assessment program1. Develop strategies for collaboration between institutional research professionals and faculty2. Identify productive assessment projects on your campus3. Session 8. Using a Business Process Analysis to Facilitate Buy-in and Effective Assessment Information FlowPresenters: Ann Caso, Director of Institutional Research Susan Chang, Director of Assessment Cynthia Glickman, Business Systems Analyst Patricia Lynne, Associate Professor and Assessment Liaison, English DepartmentPresenter/Facilitator: Ellen Zimmerman, Framingham State UniversityDescription: In this session, Framingham State University outlines what we have learned as we move towards performing a Business Process Analysis that brings together key constituents in assessment, such as faculty, Institutional Research, the Assessment Office, institutional services and student services, to develop greater buy-in to our work. We describe the development of an assessment information flowchart as well as adaptation of VALUE rubrics as ways to increase levels of buy-in.Expected Outcomes:Improve faculty buy-in by approaching VALUE rubrics as a customizable tool to test in a low-pressure1. pilot projectIdentify key institutional participants and ways to involve them in assessment2. Identify types of information and reports needed by key participants3. Bunker HillCommunity CollegeMiddlesexCommunity CollegeFraminghamState University
7Blue LoungeExhibitArea1st FloorFosterRoomPresident’sDiningRoomFallonRoom3rdFloor2ndFloorMap of Session LocationsC204
8We will produce the best-educated citizenry and workforce in the nation.We will be a national leader in researchthat drives economic development.www.mass.edu/visionprojectThe AMCOA Statewide Conference is supported by a grantfrom the Davis Educational Foundation awarded to theMassachusetts Department of Higher Education.Additional Special Thanks to:CONFERENCE CHAIR AND SPEAKERKristina Bendikas, Massachusetts College of Liberal ArtsCONFERENCE PLANNING GROUPChristopher Cratsley, Fitchburg State UniversityJames Gubbins, Salem State UniversityDavid Leavitt, Bunker Hill Community CollegeCarol Lerch, Worcester State UniversityCharlotte Mandell, University of Massachusetts LowellElise Martin, Middlesex Community CollegeElizabeth Johnston-O’Connor, Cape Cod Community CollegeJudy Turcotte, Holyoke Community CollegeEllen Wentland, Northern Essex Community CollegeHOST INSTITUTIONBarry Maloney and Lori Dawson, Worcester State UniversityAnd the Presidents, Vice Presidents, and Chief Academic Officersof the Massachusetts Public Higher Education System