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Service Design - UX

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Service design, design thinking, double diamond, innovate process, lego serious play, mind map, canvas model, empathy map, Six Thinking hats, Lean Startup

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Service Design - UX

  1. 1. Service Design Manu Medina –Mar 2017
  2. 2. Design, create and innovate process
  3. 3. Doble Diamond
  4. 4. Design Thinking
  5. 5. Design Thinking
  6. 6. Lego Serious Play
  7. 7. Mind Map
  8. 8. Canvas Model
  9. 9. Empathy map
  10. 10. Six Thinking hats
  11. 11. Lean Startup
  12. 12. Must Known
  13. 13. Wireframe/mock up/sketch StoryBoard Blueprint Customer Journey Map Safari Shadowing Touchpoints Doble Diamond
  14. 14. KPI HCI UI UX NPS MVP ROI Key Performance Indicator Human Computer Interaction User interfaces User experiences Net promoter Score Minimum Viable Product Return on Investment Call to actionCTA
  15. 15. Video
  16. 16. Services Design Workshop
  17. 17. Begining the workshop Timeframe: 4hours to 6 hours Groups: 2-3 groups of 3-4 people each, mix profiles Material: paper and pencils, post-its (no computers)
  18. 18. Define Persona
  19. 19. Customer Journey
  20. 20. Customer Journey
  21. 21. How do you sell a Service Design project to a Bank? What is the value of your business?
  22. 22. Service design in Banks - Set up a prospect/customer - Open an account - Withdraw - Contrat a Mortgage - Set up a Fund
  23. 23. Links “Acércate a tu cliente, el service design” Alicia Chavero https://www.youtube.com/watch?v=Aj-MhJGYvIA&t=1127s Marc Sickdorn https://www.youtube.com/watch?v=LUsjjOtAwcs TED Service Design https://www.youtube.com/watch?v=J4hFqoFhyeA Design Thinking- Designpedia https://es.slideshare.net/thinkersco/design-thinking-designpedia-61498997 Coke video https://vimeo.com/133028079 Como construir ideas de valor http://designpedia.info/ Silvia Villanueva http://wwww.noneko.com/

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