Using Sakai at the Claremont Colleges

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10th Sakai Conference - Boston, MA

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Using Sakai at the Claremont Colleges

  1. 1. Sakai at The Claremont Colleges Elizabeth Hodas Director, Educational Technology and Media Services Harvey Mudd College
  2. 2. The Claremont Colleges Consortium • 5 Undergraduate institutions: • Pomona College (1887) • Scripps College (1926) • Claremont McKenna College (1946) • Harvey Mudd College (1955) • Pitzer College (1963) • 2 Graduate institutions • Claremont Graduate University (1925) • Keck Graduate Institute (1997) • Claremont University Consortium (1925) • Provides central services such as benefits and purchasing.
  3. 3. Sakai at TCC • Pilot program of Sakai at HMC in Fall 2005. In production at HMC in Spring 2006. • In April 2006 the Academic Deans Council mandates Sakai as the replacement for WebCT at all of The Claremont Colleges. • HMC is chosen as “lead college” for Sakai. • Sakai in production at all 7 institutions in Fall 2006.
  4. 4. Sakai Implementation and Administration • Sakai Implementation Team (SIT) coordinated implementation of Sakai at all 7 institutions. • After implementation the team was renamed Sakai Administration Team (SAT). • Comprises at least one member from each institution and from the Libraries.
  5. 5. Claremont-wide decisions • Course sites are created automatically for all courses • Registered users can create project and portfolio sites • Users can add guest accounts to their sites
  6. 6. Support Structure for Sakai • As lead college for Sakai, HMC hosts and maintains the Sakai application for The Claremont Colleges. • At HMC, Tier 1 issues are handled by the Help Desk, Tier 2 issues by Educational Technology, and Tier 3 by the Sakai Administrator.
  7. 7. Support, cont’d • At the other Claremont Colleges Tier 1 and Tier 2 issues are handled at the local level by Help Desk and/or Instructional Technology. • Some colleges have chosen to handle all Sakai support in their Instructional Technology unit. • Tier 3 requests and escalated issues are sent to HMC Help Desk and assigned accordingly. • Created accounts for each college that are automatically added to each course site with maintain role. Used by IT staff for faculty support.
  8. 8. Examples of Issues • Tier 1: • User can’t login • User can’t find their Sakai site • Tier 2: • Faculty needs advice on which tools to use • User needs help with more advanced tool • Tier 3: • Bug report • Feature request • Course imports
  9. 9. Next steps • Develop project management strategy for Tier 3 issues. • Would allow for better prioritization of bug fixes, feature requests, etc. • Better tracking of support time provided by HMC. • Also developing a formal SLA between HMC and The Claremont Colleges.
  10. 10. SAKAI SUPPORT FROM A CLIENT/USER PERSPECTIVE Benjamin Royas Instructional Technology Specialist Claremont McKenna College July 2009 10th Sakai Conference - Boston, MA, U.S.A. 11
  11. 11. Tier 1: The Easy Stuff • Immediate resolution via phone or email • Users can’t login • Check/verify username • Remind user of password conventions (case sensitive, etc.) • Remind guest accounts not to use School Selector pull-down menu when logging in • Guest password reset tool July 2009 10th Sakai Conference - Boston, MA, U.S.A. 12
  12. 12. Tier 1: The Easy Stuff • User can’t find course site • Explain tabs and “More…” pull down-menu • User needs access to a particular course site • CGU students (manually add) • Re-activate inactive student accounts July 2009 10th Sakai Conference - Boston, MA, U.S.A. 13
  13. 13. Tier 2: Intermediate Issues • Helping faculty with advanced tools • Troubleshooting, set-up, training • Gradebook, Tests & Quizzes • Creating and managing guest accounts • Auditors • Troubleshooting/training July 2009 10th Sakai Conference - Boston, MA, U.S.A. 14
  14. 14. Tier 2: Intermediate Issues • Managing student accounts • Auditors, TAs, etc. • Importing materials/tools from older course sites • Old WebCT archives • Older Sakai course sites July 2009 10th Sakai Conference - Boston, MA, U.S.A. 15
  15. 15. Tier 3: The Difficult Stuff • Beyond the scope of Inst. Technologist • Admin intervention required for closure • Examples: • Combined course site creation • Academic dishonesty/data verification • New tool request • Bug reports July 2009 10th Sakai Conference - Boston, MA, U.S.A. 16
  16. 16. Tier 3: The Difficult Stuff • More examples: • Specialized faculty course sites • Summer internships • Faculty search committees • Math Placement Exam • Course site population July 2009 10th Sakai Conference - Boston, MA, U.S.A. 17
  17. 17. Decision Making • Sakai Administration Team (SAT) • Monthly meetings • Tool testing/reporting • Discussion of bugs, problems, concerns • Voting • Default tools • New tools • Dates for upgrades, server reboots July 2009 10th Sakai Conference - Boston, MA, U.S.A. 18
  18. 18. Training & Common Resources • Workshops • Semester and during breaks (fall, spring, summer) • Resources in SAT Project Site • Documentation • Videos • Wikis July 2009 10th Sakai Conference - Boston, MA, U.S.A. 19
  19. 19. Sakai at the Claremont Colleges: Administrative Uses Mary McMahon Director of Instructional Services Pomona College
  20. 20. Administrative Uses • Single, secure place for all project -specific materials • Project sites self serve at Claremont • Sustainability
  21. 21. Committee Work • Sakai Administration Team • Faculty Personnel Committee “Sakai use has proven to enhance confidentiality” Kris Fossum, Assistant Dean of Faculty • Curriculum Committee
  22. 22. Academic Department Sites • Meeting minutes • Course evaluations • Van, cottage scheduling • Telescope adjustment wiki
  23. 23. Overall Themes
  24. 24. Faculty Development • First year seminar program shared curricular resources • Archive particularly useful to new faculty
  25. 25. Advancement: Project Management • Software implementation process • Guest logins for vendors • “Everything in one place.” Nadine Francis Director of Advancement Services
  26. 26. Residence Hall Management • Forms repository: expense, video release • Hiring process • Equipment circulation wiki
  27. 27. Administrative Use Themes • Materials repository • De facto standard • Ease of access • Communication
  28. 28. Library Integration @ Claremont Jezmynne Dene Science Librarian Claremont University Consortium jez91711@gmail. Com Jez91711 on chat July 2009 10th Sakai Conference - Boston, MA, U.S.A. 33
  29. 29. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 34
  30. 30. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 35
  31. 31. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 36
  32. 32. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 37
  33. 33. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 38
  34. 34. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 39
  35. 35. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 40
  36. 36. Library Presence • Pros • Familiar work environment for users • Faculty copy/reuse materials • File hosting for resources • Cons • Users must search the directory to find the site • Cumbersome to permalink from other sites July 2009 10th Sakai Conference - Boston, MA, U.S.A. 41
  37. 37. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 42
  38. 38. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 43
  39. 39. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 44
  40. 40. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 45
  41. 41. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 46
  42. 42. Ereserves • Pros • Easy for library staff • Circumvents political issues of course access • Cons • Not service oriented • Additional service time required for user training & support • Faculty animosity over loss of service July 2009 10th Sakai Conference - Boston, MA, U.S.A. 47
  43. 43. Sakai at the Claremont Colleges: Training & ePortfolio Susan Roig Director Academic Technology Claremont Graduate University
  44. 44. Introduction • Claremont Graduate University • free-standing graduate school • ~1500 students, ~100 faculty • Nine Schools: •Arts & Humanities •Information Systems & Technology •Religion •Politics & Economics •Behavioral & Organizational Sciences •Mathematical Sciences •Drucker-Ito Management •Educational Studies • Global and Community Health July 2009 10th Sakai Conference - Boston, MA, U.S.A. 49
  45. 45. Claremont Graduate University • Training modules • http://www.cgu.edu/pages/4990.asp • ePortfolios • Contracted with Serensoft • First used for advising • Fall 09 opening to individual students, courses and schools July 2009 10th Sakai Conference - Boston, MA, U.S.A. 50

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