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SPSChicagoBurbs 2013 Session - Designing Change - Triggering Cultural Metamorphisis

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Organizational Change Management, One of the most overlooked and under planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative. In this session we will discuss field proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. I will share a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven and embrace the concept of designing change for long term sustainable cultural acceptance.
By attending this session you will be able to:

Design your own organizational change management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field tested strategies in your organization

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SPSChicagoBurbs 2013 Session - Designing Change - Triggering Cultural Metamorphisis

  1. 1. SharePoint Saturday Chicago Suburbs - June 1st, 2013SPS EVENTSChicago-SuburbsDesigning ChangeTriggering Cultural MetamorphosisMichelle Caldwell – SharePoint Delivery Director
  2. 2. SharePoint Saturday Chicago SuburbsHousekeeping• Please turn off all electronic devices or setthem to vibrate.• If you must take a phone call, please do so in thehall so as not to disturb others.• Follow the Event!on Twitter @SPSChicagoBurbs and#SPSChicagoburbs
  3. 3. SharePoint Saturday Chicago Suburbs3SponsorsPlatinumGoldSilver
  4. 4. About Me@shellecaldwelllinkedin.com/in/michellecaldwellmcaldwell@iccohio.comshellecaldwell.comMichelle CaldwellSP Delivery Director @ ICC
  5. 5. 2 34 51Introduction SuccessRequirementsCulturalChangeTypes ofAdopterMotivationConsiderati6AdoptionTechniq
  6. 6. SharePoint Saturday Chicago Suburbs 6Introduction
  7. 7. Getting Started
  8. 8. SharePoint Saturday Chicago SuburbsFailed Adoption Strategies
  9. 9. SharePoint Saturday Chicago SuburbsWhere do you Start?
  10. 10. SharePoint Saturday Chicago SuburbsWho Should beInvolved?
  11. 11. SharePoint Saturday Chicago SuburbsHow do you see itthrough to the end?
  12. 12. SharePoint Saturday Chicago SuburbsDevelop a Needto Change
  13. 13. SharePoint Saturday Chicago Suburbs13What do I communicate?When?Who?
  14. 14. SharePoint Saturday Chicago Suburbs14Requirementsfor
  15. 15. SharePoint Saturday Chicago Suburbs15InvestmentTimeResourcesMoney
  16. 16. SharePoint Saturday Chicago Suburbs16Seek Champions
  17. 17. SharePoint Saturday Chicago Suburbs17Think about whatstrategies fit
  18. 18. SharePoint Saturday Chicago SuburbsCompatibility
  19. 19. SharePoint Saturday Chicago Suburbs19Baby Steps
  20. 20. SharePoint Saturday Chicago Suburbs20Promote theSolution
  21. 21. SharePoint Saturday Chicago Suburbs21Training as Needed
  22. 22. SharePoint Saturday Chicago Suburbs22Collect Feedback
  23. 23. SharePoint Saturday Chicago Suburbs23Keeping things on track
  24. 24. SharePoint Saturday Chicago Suburbs24Cultural Challenges
  25. 25. SharePoint Saturday Chicago Suburbs25Factors thatHinderAdoptio
  26. 26. SharePoint Saturday Chicago Suburbs26What are you afraid of?• Loss of Control• Loss of PersonalValue• Confusion of newtools• Anxiety aboutchanging existingwork processes
  27. 27. SharePoint Saturday Chicago Suburbs27Factors thatSupportAdoptio
  28. 28. SharePoint Saturday Chicago Suburbs28Share the Plan
  29. 29. SharePoint Saturday Chicago Suburbs29GoodFit?
  30. 30. SharePoint Saturday Chicago Suburbs30
  31. 31. SharePoint Saturday Chicago Suburbs31Resist the sink
  32. 32. SharePoint Saturday Chicago Suburbs32Support InPlace
  33. 33. SharePoint Saturday Chicago Suburbs34Types ofAdopter
  34. 34. SharePoint Saturday Chicago Suburbs35Innovators
  35. 35. SharePoint Saturday Chicago Suburbs36EarlyAdopters
  36. 36. SharePoint Saturday Chicago Suburbs37Early Majority
  37. 37. SharePoint Saturday Chicago Suburbs38Late Majority
  38. 38. SharePoint Saturday Chicago Suburbs39© 2013, InformationHanger Backs
  39. 39. SharePoint Saturday Chicago Suburbs41Phases ofAdoptio
  40. 40. SharePoint Saturday Chicago Suburbs42AwarenessDeploymentUsage & AvailabilityOngoing Adoption
  41. 41. SharePoint Saturday Chicago Suburbs44Adoption
  42. 42. SharePoint Saturday Chicago Suburbs45Make the undesirable desirable• Add value• Desire to contribute• Enjoy new things• Desire to do abetter job
  43. 43. SharePoint Saturday Chicago Suburbs46Harness Peer Pressure• Celebrate success• Power of thecommunity• I Don’t want to stickout• Role Models forChange• Fear of Criticism
  44. 44. SharePoint Saturday Chicago Suburbs47Design Rewards
  45. 45. SharePoint Saturday Chicago Suburbs48Motivation• Personal• Social• Organization
  46. 46. SharePoint Saturday Chicago Suburbs49• Executive Blog• Entry Communication• Promotion Video• 1st Touch Event• Podcasts• Posters• Teaser Communication• Employee ProductivityHome• TeaserCommunications• Online/on-demandTraining• New EmployeeOrientation• Tips & Tricks• Virtual Coach• SharePoint SandboxPersonal
  47. 47. SharePoint Saturday Chicago Suburbs50Social• Early Adopter• Webcasts• Viral Marketing• Roadshow• ExecutiveSponsorship• Super-UserCommunity• Classroom Training• Lunch & LearnTraining• Brown BagSessions• Auditorium Training
  48. 48. SharePoint Saturday Chicago Suburbs51Organizational• Awards Incentive• Super-userCommunity• New EmployeeOrientation• Newsletter• Podcasts• SharePoint Sandbox• Employee ProductivityHome
  49. 49. SharePoint Saturday Chicago Suburbs52User AdoptionChange ManagementGovernance
  50. 50. SharePoint Saturday Chicago Suburbs53AdoptionTechniq
  51. 51. SharePoint Saturday Chicago Suburbs1stTouch
  52. 52. SharePoint Saturday Chicago Suburbs55Brown Bag
  53. 53. SharePoint Saturday Chicago SuburbsDesk Visit
  54. 54. SharePoint Saturday Chicago Suburbs57ExecutiveSponsorship
  55. 55. SharePoint Saturday Chicago Suburbs58Super-userCommunity
  56. 56. SharePoint Saturday Chicago Suburbs59Virtual Coach
  57. 57. SharePoint Saturday Chicago Suburbs60SharePoint Sandbox
  58. 58. 2 34 51Introduction SuccessRequirementsCulturalChangeTypes ofAdopterMotivationConsiderati6AdoptionTechniq
  59. 59. SharePoint Saturday Chicago Suburbs62
  60. 60. SharePoint Saturday Chicago Suburbs63ThankYou
  61. 61. SharePoint Saturday Chicago Suburbs64
  62. 62. SharePoint Saturday Chicago Suburbs65References• Essential SharePoint 2013 Book• User Adoption Strategies Book• Roadmap for Collaboration Book• Sheperds Guide for Users Book• 42 Rules for Successful Collaboration Book

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