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Digital Workplace Experience Conference - Reimagine the way work gets done

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Organizations with a digital workplace strategy in place are seeing vast
improvements in: employee productivity (78%), increased revenue (70%) and
new approaches to drive innovation (78%). Find out how to speed up business
cycles and increase productivity to drive competitive advantage. Join this
interactive workshop to find out what it takes to make the leap into the
future of Collaboration and understand key trends and capabilities affecting
the future of how work gets done.

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Digital Workplace Experience Conference - Reimagine the way work gets done

  1. 1. ©2017 Avanade Inc. All Rights Reserved. 1 Reimagine The Way Work Gets Done Digital Workplace Experience 2017
  2. 2. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 2 Michelle Caldwell - NA Digital Workplace Lead PMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director
  3. 3. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Introduction Digital Workplace Defined Low Hanging Fruit Digital Workplace Futures Digital Workplace Trends Benefits of a Digital Workplace Digital Workplace Platform Wrap Up Agenda
  4. 4. How do you define Digital Workplace ?
  5. 5. © 2016 Avanade Inc. All Rights Reserved. 52 “A digital workplace integrates applications with information and collaboration in an intelligent context that is tailored to the employee’s industry, role, location and tasks to create competitive advantage, increase productivity, reduce costs and speed up innovation.”
  6. 6. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. How do you adapt to the changing expectations of your existing and new workforce to attract and retain talent? Digital natives will have 20 different jobs and different careers in their lifetime5 What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate? of the workforce will be millennials by40% and they could be working with their grandfathers 2020 What is the potential of a “liquid workforce in the cloud” for your financial institution? By 2025, 45% of workers will be contractors How can digital technologies empower the workforce and what skills does your financial institution really need in the future? Technology has made us 5X more productive since 1972 years of jobs could be automated in the next47% 15 What impact will robotics and automation have for the back office of your financial institution? As we become more connected, how do we build an environment to connect with the global workforce anywhere, anytime? THE DRIVING NEED FOR A DIGITAL WORKPLACE
  7. 7. Low-Hanging Fruit 7
  8. 8. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Case Study Examples of what Avanade is doing with Microsoft technology to transform our Digital Workplace
  9. 9. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What was missing? Information the field needs is in many places within the enterprise
  10. 10. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What was missing? • Not all locations are mobile friendly • Searching brings back too much information that is often useless • They are not always aware of some of the great assets we have to help them in their roles • Finding information you need while out with clients was next to impossible The answer …
  11. 11. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Digital@your fingertips • PowerApps provided a way for us to easily aggregate disparate information • Multiple data connectors utilized – 0365 Users, RSS, Common Data Model (CDM) • Easy, user friendly touch-based interaction • Targeted search within categories
  12. 12. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Capitalizing on the “Power” in PowerApps • We utilized Collections to cache data • By caching data the app can be used offline and we save on both time and cellular data costs. • Once data is loaded (cached) it only loads data when there is new data available. • The Common Data Model (CDM) provided the fastest and most reliable information loading experience • We began with SharePoint Lists but moved over to the CDM to mitigate load lags but we found that the CDM was more robust and flexible than the SharePoint Lists • We created an Image Library in CDM to store images that are referenced in our screens & blogs
  13. 13. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Capitalizing on the “Power” in PowerApps • We used inline streaming audio & video capabilities to showcase our AvanadeInc YouTube channel & podcasts. • We have a sister app for creating/maintaining content so content owners can each maintain their own. • Creating simple forms-based apps are easy with PowerApps so these sister apps were created & distributed very rapidly.
  14. 14. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 14 Bringing rapid digital solutions to the field
  15. 15. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. • Pilot phase complete & full scale roll-out to the field was on 10/20/16 • Increase in pipeline origination and use of field materials • Provide real-time feedback and rating of materials • “One stop shop” to gain access to all important customer facing sales and thought leadership material even if offline • Easy access to client evidence • “Demo” mode dual purpose application to show Avanade’s innovation to customers and secure sensitive customer data Results Realized
  16. 16. Meetings 16
  17. 17. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. • Most meetings start 12 minutes after the scheduled start time • Hard to switch the person “driving” the meeting • Meeting flow interrupted when people try to share content • Ideas are lost… Most meetings are not productive
  18. 18. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. • Audio/video quality is often poor • Participants can’t see analog content • Remote participants aren’t visible on screen (hidden behind content) • Participants disengage because they can’t see each other/content • Ideas and outputs can get lost post-meeting Being a remote participant is frustrating
  19. 19. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 19 A tale of two meetings
  20. 20. Modern Collaboration Leveraging the Power of 0365
  21. 21. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Generational Preferences at Work -Bruce Tulgan Characteristics Maturists (pre-1945) Baby Boomer (1946-1964) Generation X (1965-1977) Generation Y (1978-1989) Generation Z (1990-2000) Formative experiences Second world war Rationing Rock ‘n Roll Nuclear families Defined gender roes – particularly for women Cold War Post War boom “Swinging 60s” Apollo Moon landings Youth culture Woodstock End of Cold War Fall of Berlin Wall Live Aid Introduction of first PC Early mobile technology Latch-key kids Rising levels of divorce 9/11 terrorist attacks PlayStation Social media Invasion of Iraq Reality TV Google Earth Economic downturn Global warming Mobile devices Arab Spring Produce own media Cloud Computing Wiki-leaks Percentage in NA workforce 1% 30% 27% 28% 14% Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics” Attitude toward career Jobs are for life Organizational – careers are defined by employers Early “portfolio” careers – loyal to profession, not necessarily employer Digital entrepreneurs – work “with” organizations not “for” Career multitaskers – will move seamlessly between organizations and “pop-up businesses Signature product Automobile Television Personal Computer Tablet/Smart Phone Google Glass, graphene, nano- computing, 3-D printing, driverless cars Communication media Formal Letter Telephone E-mail and text message Text or social media Hand-held communication Communication Preference Face-to-face meetings Face-to-face ideally but increasingly will go online Text message or email Online and mobile (txt msg) Facetime
  22. 22. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. It’s a Journey!
  23. 23. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Avanade’s Point of View on Collaboration Technology can be the enabler A modern collaboration platform supports many modalities A continuous suite to minimize context switching At the forefront of modern collaboration Allows many different journeys Applicable for many cultures and ways of working An always evolving platform
  24. 24. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Conversation and Collaboration Journey Collaboration is not always a static and pre-defined process and a modern collaboration platform must accommodate for all scenarios. Email Instant Messaging Team Collaboration Document Library Cloud Storage Enterprise Social Knowledge Management t Ideation Formalized project Refines solution Presentation of solution Archival Feedback from SMEs Creates a document Skype conversation with colleague Creates and shares document Collaborates with team Harvests knowledge Finalizes result Shares result Searches for information Persistent Storage Journey example 1 Journey example 2 Receives a document Edits &Saves the document Sends the document Confirms reciept Sends follow up Journey example 3
  25. 25. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 25 Creating Community and Collaboration thorough the Digital Workplace The Digital Workplace is designed to be each user’s first stop when they log on, providing access to all of the applications, documents, and contacts each user needs.
  26. 26. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 26 Connecting people through Search If your employees do not share the same intranet portal, which can make finding people within your company difficult. Consider designing an intuitive search experience that allows users to easily search for and find people, documents, sites, and offices from any device.
  27. 27. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Office Graph
  28. 28. Future of Digital Workplace 28
  29. 29. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 29 Workplace of the future
  30. 30. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 30 • Bringing People Together • Living Smarter w/ Assistive Technology • Friction Free Creativity 3 Major Themes in this video
  31. 31. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 31 Bringing People Together – Do More Together
  32. 32. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 32 Bringing People Together – What’s Already Possible
  33. 33. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 33 Bringing People Together – Be With Me
  34. 34. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 34 Bringing People Together – What’s Already Possible
  35. 35. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 35 Bringing People Together – Team Workspaces
  36. 36. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 36 Team Workspaces – What’s Already Possible
  37. 37. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 37 Living Smarter - Personal Agents
  38. 38. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 38 Personal Agents – What’s Already Possible
  39. 39. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 39 Living Smarter – Stay Focused & Informed
  40. 40. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 40 Living Smarter – What’s Already Possible
  41. 41. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 41 Friction Free Creativity – See Your World in New Ways
  42. 42. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 42 Friction Free Creativity – Today
  43. 43. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 43 Friction Free Creativity – Mixed Natural Interactions
  44. 44. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 44 Friction Free Creativity – What’s Possible Already
  45. 45. Digital Workplace Trends 45
  46. 46. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 46 Three major trends will transform our workplace Artificial Intelligence Chief of Work Endangered Cubicles
  47. 47. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 47 Artificial Intelligence • Autonomous vehicles – same routes faster, safer, more efficient • New opportunities: data analysts, trip optimizers, etc. • We’re about to face labor displacement of a magnitude we haven’t seen since the 1930’s – Wall Street Journal • 2017 Technology Vision by Avanade http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619
  48. 48. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 48 Caterpillar– AI is here! Avanade Insights Blog – AI POV Collection
  49. 49. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 49 John Deere – AI is here! Avanade Insights Blog – AI POV Collection
  50. 50. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 50 COW – Your Future Boss https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
  51. 51. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 51 Talent PlaceTechnology COW – Chief of Work *COW Blog Post
  52. 52. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Cubicles will be a relic of the past
  53. 53. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Today’s Workplace
  54. 54. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. With New Experiences and Communications
  55. 55. Benefits of a Digital Workplace 55
  56. 56. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 56 Digital Workplaces help address a number of challenges Organizational challenges Specific business function challenges Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets Support devices used by employees and make key applications and information available anytime, anywhere in a secure way Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency Enable more agile and productive ways of teamwork and collaboration Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency
  57. 57. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Concurrent editing of documents eliminates merging efforts and reduces errors. Reduction in travel time between buildings to attend meetings, access to and discovery of information when you need it. Enables a flexible, location-agnostic “working from anywhere” workplace. Reduction of reputational damage risk from sensitive data being revealed to the public. Ability to track conversations on corporate messaging applications such as Lync, not WhatsApp or Facetime. Automate repetitive tasks and allow employees to focus on more valuable and fulfilling work. Adoption of cloud-based solutions for document storage and sharing will ensure that users always have the latest tools. Modern tools in a rich Digital Culture foster better collaboration and knowledge sharing within the organisation to better learn, deliver and reduce risks. A rich Digital Culture and modern tools improve an employee’s ability to achieve mastery and autonomy, two components of a motivated digital workforce. Ability to individualise and propagate employee relevant information in easily accessible areas Well-designed applications and Digital Rights & Responsibilities empower employees to deliver their best for and for their customers. You should assess the outcomes of your initiatives as measurable improvements and progress towards your Digital Workplace vision Employee Productivity Talent Retention Employee Engagement Risk Reduction Improve productivity Improve responsiveness to changing situations Reduce non-productive time Improve flexibility of workspace Increase focus on uniquely human capabilities and tasks Improve quality and reduce risk of work activities Improve employee motivation Improve employee alignment to goals and values Reduce employee frustrations Reduce the instances of data leakage Improve Compliance with Audit requirements Delight our people & Empower our people Strategic Outcome (From Vision) Value Categories Value Drivers Benefits Defining a Measurable Benefit
  58. 58. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Workplace is available anywhere on any device Work seamlessly and securely with colleagues, customers and suppliers Relevant information is easy to access securely Leverage and share skills, experience and knowledge Most common processes at employees’ fingertips Smart devices and sensors deliver information and recommend actions Employee queries answered automatically and contextually Relevant information delivered automatically as needed Bots and personal assistants automate tasks and better serve customers Digital agents complete routine tasks Business Processes Behaviors Information Conversation Devices Transformation is a journey LONG TERMSHORT TERM
  59. 59. High-Performance Workplace Platform 59
  60. 60. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What’s Your Technology ‘Ecosystem’... Microsoft Technologies Non-Microsoft Technologies
  61. 61. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 61 What is Avanade’s High Performance Workplace Platform
  62. 62. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What to Use, When Microsoft Teams Office 365 Groups (Team Sites) Audience (Internal or External) INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION PRIORITY/TIMESENSITIVITY URGENT/HIGHAD-HOC/LOW GENERATIONALPREFERENCES GenZ(1998-2020)BabyBoomer(1946-1964) Millennial(1980-1997) GenX(1965-1979) Delve Skype for Business Call or Instant Message (IM) Skype for Business Online Meetings Skype Meeting Broadcast Outlook Email OneDrive for Business Yammer (All Company and Groups) Intranet Office 365 Video Publishing Site Team News PowerBITeam SitePlanner Avanade Research, Microsoft
  63. 63. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 63 Tool What is it? When to use it? Delve delve.avanade.com • Internal search and discovery tool for both files and people; returns and suggests files from all O365 sources to which you have permission. • Finding documents recently used or shared with you (hint: search for the person or the doc name) • Searching for information about your colleagues. • Discovery of information based upon popularity and/or topic. O365 Groups • The “glue” that connects most Office 365 tools. When a group is created, so is: Team Site, document storage, Planner, PowerBI • The engine behind MS Teams (provides storage, permissions and access) • Spin one up for a team working towards a set of goals with a need for document storage, task planning, data visualization, and email communication. Office Applications (Desktop & Online) o365.avanade.com • Desktop: Fully functional and locally installed Office apps (PowerPoint, Excel, Word, Outlook). • Online: Feature reduced Office apps available in any web browser. • Desktop: Great for complex and detailed document creation and collaboration. • Online: Great for when you only need to view or make simple document edits, or when working from a PC that does not have Office installed locally. OneDrive for Business onedrive.avanade.com • Store, sync, and share your individual files. • Approved for all data classifications. • Storing individual documents - existing and work in progress. (replace your My Documents!!) • Starting point for document sharing and collaboration. • Store documents here when sharing with <5 people OneNote • Tool for taking free-form notes, backed up in OneDrive by default • Accessible in the browser, via Teams, and via OneNote desktop application • For personal notes, or for meeting notes, Individual task management; these can be shared, for basic collaboration. And for screen captures. Planner aka.avanade.com/planner • Lightweight, web based tool for team task tracking and project reporting • Accessible via browser and Teams • When simple team task management, assignment and tracking is needed. PowerBI (Desktop & Online) powerbi.avanade.com • Desktop: Robust and easy to use tool to create data structure, join data together, and build visualizations. Powerful replacement for excel reporting • Online: Portal-based access to reports created in PowerBI Desktop • Desktop: To quickly combine data sources in order to create and publish interactive visualizations and drive insights into complex data sets. • Online: To consume and interact with published data visualizations and dashboards. Skype for Business & Skype Meeting Broadcast • Real time communication, with individuals and teams. • For real time collaboration with colleagues or federating partners and customers, using IM, voice, conferencing, video, screen sharing • Use Skype Broadcast to host meetings/trainings for groups larger than 200 Microsoft Teams teams.avanade.com • Office 365 tool consolidation vehicle – enables teams to work with multiple tools and discuss topics in one place. • Provides communication tool between IM and email via chat. • Built on top of O365 Groups core capabilities • When a well-defined team (<100 members) is closely collaborating towards a common and specific goal. • Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around the common goal… with persistent chat as the glue that keeps tools and content cohesive Team Sites (SharePoint) aka.avanade.com/sites • Team collaboration hub: Shared document library, calendaring, lists documentation, news • When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team news, recent activity, etc. • Store documents here when they are “bigger than you” O365 Video video.avanade.com • Corporate video sharing. • To share or consume work related video content. Yammer yammer.avanade.com • Internal social tool for conversations with large groups • Great crowd sourcing and message broadcast tool • Best when used for conversations, open ended questions, and broadcast messaging to large groups of loosely connected Avanade folks. • Tap into collective knowledge, crowd-source ideas and share best practices.
  64. 64. To Succeed you need to reshape your business around customer outcomes and desires - Forrester Key Take-a-way 64
  65. 65. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. quick wins foundational decisions engage key segments of users assets, accelerators and proven methodologies. 1 2 3 4 5 Guiding Principles for Transformation Success
  66. 66. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 66 How can these concepts help you look at your business differently? What creative problem solving can you bring to bear Retrospective Activity
  67. 67. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. mary.m.caldwell@Avanade.com @shellecaldwell
  68. 68. Appendix 68
  69. 69. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the- digital-workplace/#47d1130155bf https://www.youtube.com/watch?v=QilCThXp-Ps https://www.youtube.com/watch?v=w-tFdreZB94 https://www.microsoft.com/enterprise/productivityvision/default.aspx http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC Resources
  70. 70. ©2017 Avanade Inc. All Rights Reserved.©2017 Avanade Inc. All Rights Reserved.

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