Communication skills


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Communication skills

  1. 1. Communication Skills The process by which people becomeaware of internal and external messages and interpret those messages
  2. 2. Perceiving the external worldO SightO HearingO TouchO TasteO smell
  3. 3. PhysicalO PleasureO PainO HeatO Cold
  4. 4. MentalO ThoughtsO DaydreamsO Fantasies
  5. 5. Features of perceptionO Unique to each individualO Depends on a wide range of factors O Age O Gender O Cultural background O Job
  6. 6. Perception errorsO Sensory limitationO Strong emotionsO PrejudiceO ExperienceO Cultural experience
  7. 7. Personal perceptionO AppearanceO RoleO Attributions
  8. 8. Discussion 1O Your are either a born communicator or you are not.O Learning communications skills is not going to make a difference
  9. 9. Discussion 2O I hate people who always thing out what they want to say.O It’s far better to be natural and say whatever comes into their head
  10. 10. Discussion 3O Most of our communication problems would be solved if people listened instead of talked
  11. 11. Discussion 4O I can tell within 5 seconds what a person is going is likeO All I need to do is look at them
  12. 12. Discussion 5O The thing about stereotypes is that most of them are true
  13. 13. Activities - Identify your own communication needsO Within a group identify the kinds of communication skills that you will need for your chosen professionO Then consider your own personal needsO List those areas that you can improve on
  14. 14. Strengths/WeaknessO WrittenO AuralO VisualO ElectronicO Mass
  15. 15. WrittenO Advantages O Written record of complex information O Can be duplicated O Can be reread easily many times O Time consuming to produce
  16. 16. Written contd.O Disadvantages O Takes time to produce O More formal than speech O Feedback is slow O Difficult change once sent
  17. 17. OralO Advantages O More direct and personal O Feedback is immediate O Message can be adjusted in light of feedback O Speech can be supported by body language O Qualities of voice can be exploited O Views can be changed quickly
  18. 18. Oral contd.O Disadvantages O Often no record O Impossible to unsay O Interaction difficult to control
  19. 19. Visual mediaO Advantages O Immediate impact O Reinforce with verbal interpretation O Simply information O Can represent reality closely O Cross linguistic barriers
  20. 20. Visual media contd.O Disadvantages O Possible to give ambiguous messages O May oversimplify O Verbal annotation usually required O Less easy to produce than text
  21. 21. Electronic mediaO Advantages O Fast communication over distance O Combines verbal and visual O Powerful impact O Easily recorded and stored
  22. 22. Electronic media contdO Disadvantages O Too much information O Lack of accuracy in content O Lacks nuances of human interaction O Lack of depth in communication
  23. 23. Mass mediaO Advantages O Important sources of information and entertainment O Large audience O Enormous impact O Powerful vehicles for advertising and opinion forming
  24. 24. Mass media contd.O Disadvantages O Production costs high O ownership and control by small number of people O Undue influence on politics and society