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Why we are getting IT wrong What success looks like Mark O’Neill, CIO, DCMS
“ Globally, we are losing $500  billion  a month on IT failures” –  Roger Sessions
“ Forget Web 2.0, the thing that would make the  biggest  difference to these frontline staff is cut and paste!”
“ It is better that we all lose than that the  business  should win!” “ It is better that we all lose than that  IT  shoul...
“ We have a  clear  and compelling vision of what we want to achieve”
“ It will be  easy !”
Hard Lessons Clear & engaged ownership Clear & shared understanding of goal Users part of process Minimise single points o...
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CGIT Presentation 19th November 2009

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CGIT Presentation 19th November 2009

  1. 1. Why we are getting IT wrong What success looks like Mark O’Neill, CIO, DCMS
  2. 2. “ Globally, we are losing $500 billion a month on IT failures” – Roger Sessions
  3. 3. “ Forget Web 2.0, the thing that would make the biggest difference to these frontline staff is cut and paste!”
  4. 4. “ It is better that we all lose than that the business should win!” “ It is better that we all lose than that IT should win!”
  5. 5. “ We have a clear and compelling vision of what we want to achieve”
  6. 6. “ It will be easy !”
  7. 7. Hard Lessons Clear & engaged ownership Clear & shared understanding of goal Users part of process Minimise single points of failure Communicate Communicate Communicate Fail early, fail quickly, never fail the same way twice Build a culture of success

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