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Giving the right amount of shits (1)

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Burnout. We’ve all been there. There’s a point where your dedication can cost you a piece of your sanity--creating emotional barriers to the creative and analytical thinking that we need to do in order to solve problems. Whatever is wreaking havoc on your work life, you can learn how to let go enough, without losing focus.

We talk a lot about how to do things right and AVOID problems, but how do you recover when the storm is raging? This interactive session will walk participants through methods for coping with burnout. Improve your OWN work life user experience by arming yourself with techniques to deal with the current crisis and be prepared for what may come.

Session Takeaways
Maintain your UX integrity when feeling under attack.

Recognize the root of the problem—including personal hang-ups, unhealthy team dynamics, organizational culture, motivation clash, and myopic strategy decisions.

Assess what you can and can’t do to change the situation.

Press the reset button and redirect your anger and frustration into healthy project passion.

Form healthy barriers about what you will and won’t do for a project.

Published in: Lifestyle
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Giving the right amount of shits (1)

  1. 1. Giving The Right Amount of Shits #uxburnout
  2. 2. how burnout happens #uxburnout the unburnout happiness is... what’s your shitfrustration is shitty the shit funnel don’t lose your shit give a shit againshit happens joy checkup
  3. 3. How Burnout Happens This Shit Is Shitty #uxburnout
  4. 4. It starts...
  5. 5. So Happy Together YOU Lets make awesome things! YOUR ORGANIZATION Great! #uxburnout
  6. 6. But Then... Make awesome things! This sucks. #uxburnout
  7. 7. Why? We have a strong desire to belong Self-esteem acts as a measuring stick for how we think we are fitting in #uxburnout
  8. 8. Self-Esteem Belonging Correlation #uxburnout
  9. 9. Workplace effectiveness Workplace effectiveness increases our self-esteem by making us feel like we are contributing within this system
  10. 10. We give too many shits. #uxburnout
  11. 11. burn·out A syndrome of emotional exhaustion and decreased engagement in the workplace This typically occurs when our needs aren’t being fulfilled in some way #uxburnout
  12. 12. SUPERNOVA: Losing your shit. APATHY: Arms in the air – you just don’t care. ISOLATION: Disconnecting from peers. DEPRESSION: Sad kitten. The SHIT this leads to. #uxburnout
  13. 13. Types Of Burnout I’m not happy I’m mad as hell #uxburnout
  14. 14. The Unburnout Why To Prioritize Enjoying Your Job #uxburnout
  15. 15. Work to PLAY vs. Play at WORK 57% of your waking adult life is spent at work don’t settle for work suckiness #uxburnout
  16. 16. You (probably) don’t need a new job. Instead, learn to give the right amount of shits. work happiness has some specific triggers... Workplace Happiness #uxburnout
  17. 17. Compensation/pay, overall (01) Job security (02) Opportunities to use your skills/abilities (02) Relationship with immediate supervisor (03) Benefits, the overall package (04) Organization’s financial stability (04) The work itself (05) Communication between employees and senior management (06) Management’s recognition of employee job performance (06) Feeling safe in the work environment (07) Autonomy and independence (08) Overall corporate culture (09) Meaningfulness of job (10) Relationships with co-workers (10) Career advancement opportunities (11) Job specific training (11) Organization’s commitment to professional development (12) Contribution of work to organization’s business goals (13) Career development opportunities (14) Variety of work (14) Organization’s commitment to corporate social responsibility (15) Organization’s commitment to a diverse and inclusive workforce (16) Paid general training and tuition reimbursement programs (17) Networking (18) Organization’s commitment to a ‘green’ workplace (19) 60% 59% 59% 54% 53% 53% 51% 50% 50% 49% 47% 45% 41% 41% 40% 40% 36% 35% 33% 33% 31% 28% 27% 26% 22% pay & benefits job security & stability feel safe Job Joy: the Baseline #uxburnout
  18. 18. Compensation/pay, overall (01) Job security (02) Opportunities to use your skills/abilities (02) Relationship with immediate supervisor (03) Benefits, the overall package (04) Organization’s financial stability (04) The work itself (05) Communication between employees and senior management (06) Management’s recognition of employee job performance (06) Feeling safe in the work environment (07) Autonomy and independence (08) Overall corporate culture (09) Meaningfulness of job (10) Relationships with co-workers (10) Career advancement opportunities (11) Job specific training (11) Organization’s commitment to professional development (12) Contribution of work to organization’s business goals (13) Career development opportunities (14) Variety of work (14) Organization’s commitment to corporate social responsibility (15) Organization’s commitment to a diverse and inclusive workforce (16) Paid general training and tuition reimbursement programs (17) Networking (18) Organization’s commitment to a ‘green’ workplace (19) 60% 59% 59% 54% 53% 53% 51% 50% 50% 49% 47% 45% 41% 41% 40% 40% 36% 35% 33% 33% 31% 28% 27% 26% 22% use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety Job Joy: the Grind #uxburnout
  19. 19. Being happy leads to success because your positive brain is better than your neutral brain. ● More productive, resilient, creative, intelligent, more adaptive ● Less susceptible to burnout Happiness Advantage #uxburnout
  20. 20. Predicting Job Success 25% IQ ● knowledge ● intellect 75% Gumption ● optimism ● social support ● see stress as a challenge (not a threat) #uxburnout
  21. 21. Predicting Long Term Happiness 10% 90% #uxburnout
  22. 22. Happiness is... I Do Not Think That Word Means What You Think It Means #uxburnout
  23. 23. Happiness Is... ...not what most people think NOT A RESULT YOU ATTAIN ● promotion ● bigger apartment ● more money result in short-lived bumps that don’t last #uxburnout
  24. 24. Happiness occurs when... Experience exceeds expectation EXPERIENCE > EXPECTATION = EXPERIENCE < EXPECTATION = but there’s a catch... #uxburnout
  25. 25. Happiness is... subject to hedonic adaptation ~ your expectations adjust to your circumstances + = status changes eventually become the “norm” which means... I’m so happy! I’m fine #uxburnout
  26. 26. Happiness is... aspirational and elusive... which is good because you don’t live in a cave. This is WAY better than not having shelter. Innovation DONE! Happiness achieved! That’s all I need! #uxburnout
  27. 27. The desire for happiness... + hedonic adaptation = drives the pursuit to make life better. This is WAY better than not having shelter. Innovation DONE! Happiness achieved! Life in this cave is boring. I’d be SO happy if it was just warm & I could see. And that’s all I need. And a paddle game. And a remote control. Not one other thing. And a chair. That’s all I need. And a dog. And that’s all. #uxburnout
  28. 28. Happiness Is... …fleeting. So fleet the shit out of life with intentional activity. ● episodic ● in the moment ● requires regular attention #uxburnout
  29. 29. How to Be Happy Strategy 1 of 3 #uxburnout
  30. 30. Engineer Your Happiness KEEP SCORE of what makes you happy know your own USER NEEDS #uxburnout
  31. 31. Hug a Puppy #uxburnout
  32. 32. Find Your Happy Place #uxburnout
  33. 33. Add Happy To Your Routine
  34. 34. How to Be Happy Strategy 2 of 3 #uxburnout
  35. 35. Another Approach: Reset Neutral Adjust your normal (aka your level between “happy” bumps). I’m fine I’m good. #uxburnout
  36. 36. What Gets Focus Naturally upcoming tasks worries, stresses, complaints What To Focus On To Be Happy accomplishments what’s going right #uxburnout
  37. 37. Training Happiness ● start your day with (e-)kindness ● 3 weeks of 3 things: every day write down 3 new things you are grateful for ● daily journal about a positive experience #uxburnout
  38. 38. Fake It Till You Make It #uxburnout
  39. 39. How to Be Happy Strategy 3 of 3 #uxburnout
  40. 40. You are a Giant 2-Year-Old ● get enough sleep & nap if you’re tired ● eat healthy snacks & balanced meals ● exercise, run around, get fresh air ● don’t power through discomfort If your two-year-old self would be crying, fix it. #uxburnout
  41. 41. Job Joy What Is Impacting Your Happy #uxburnout
  42. 42. How is this shit for you? use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety #uxburnout
  43. 43. What Shit Even Matters? what’s important to you? tell me what you want. what you really really want. set goals so you have a gauge aim high. or at least aim. check yo self how are you doing? what needs correcting? what priorities have changed? #uxburnout
  44. 44. use your abilities work relationships enjoy what you do autonomy company culture meaningfulness skill development variety WHY?FACTOR RATING CARING
  45. 45. #1 Use Your Abilities #uxburnout Are you doing what you are good at? Are you doing what you were trained to do?
  46. 46. #2 Work Relationships #uxburnout How’s your relationship with your project team? With your supervisor? With management? Your UX peers? With your mentor or mentees?
  47. 47. #3 Enjoy What You Do #uxburnout What do you spend your day doing? Do you like doing that?
  48. 48. #4 Autonomy #uxburnout Do you have control of your schedule? Do you have ownership of what you work on? Do you make decisions about what’s in or not?
  49. 49. #5 Company Culture What is it? What would you change? What do you like about it? #uxburnout
  50. 50. #6 Meaningfulness #uxburnout How is your job important to what gets done? How does your work make the world better?
  51. 51. #7 Skill Development #uxburnout What resources and opportunities do you have? Mentoring? Conferences? Tasks outside your comfort zone? What do you want to improve? What would help your work to improve?
  52. 52. #8 Variety What variety do you get? Projects? People? What variety would be ideal? What’s realistic? #uxburnout
  53. 53. Frustration is Shitty Understanding What Happens When The Shit Hits The Fan #uxburnout
  54. 54. Sources of Frustration 1) You work with people 2) You work in a place 3) You work with yourself #uxburnout
  55. 55. Working with People ● Combative ● Lack of trust ● No positive feedback ● Competition ● Overly siloed YOUR COLLEAGUES #uxburnout
  56. 56. Working in a Place ● Work overload ● No control ● Management pressure ● Insufficient rewards ● Unestablished company culture YOUR ORGANIZATION #uxburnout
  57. 57. Working with Yourself ● Anxious ● Unassertive [or overly assertive] ● Insecure ● Eager to please ● Too motivated at work YOU #uxburnout
  58. 58. “Work is a necessary evil to be avoided.” -Mark Twain #uxburnout
  59. 59. Can You Avoid The Shit? Of the things that piss you off, identify those you can’t change AND LET THEM GO #uxburnout
  60. 60. #uxburnout
  61. 61. Its The Principle Often we feel like things go wrong specifically to hurt our feelings THEY DON’T #uxburnout
  62. 62. Everyone is Dealing with Shit Don’t take it personal when someone gives you shit. Chances are it’s not about you #uxburnout
  63. 63. Mea Culpa / Sua Culpa Don’t look for is to blame #uxburnout WHO
  64. 64. Mea Culpa / Sua Culpa Look for is to blame CONTEXT #uxburnout WHAT
  65. 65. Adjusting Expectations Why did this water turn brown? #uxburnout
  66. 66. Adjusting Expectations Its not water at all (its bourbon… now I want bourbon) #uxburnout
  67. 67. The Devil is in the Details #uxburnout Take context at face value. Resist the urge to expect similar outcomes from contexts that seem similar
  68. 68. What’s Your Shit Identify The Problem #uxburnout
  69. 69. So What’s Your Barrel? Narrow down the real problem by asking: ○ Is it more than one person? ○ Is it more than one project? ○ Is it more than one task? ○ Is it outside of work? #uxburnout
  70. 70. What do they have in common? What are they doing that’s so annoying? Is it just one bad project, or does is go beyond that? Is there one task that is particularly stressful, or are there multiple tasks? What are they and why? Are there things outside of work that are making it harder for you to deal with normal work stressors?
  71. 71. The Shit Funnel How To Know What To Give A Shit About #uxburnout
  72. 72. This Is A Story About Control What among your problems can you change? (We’ll give you a hint) CAN CONTROL CAN’T CONTROL YOUR BEHAVIOR EVERYONE ELSE’S BEHAVIOR #uxburnout
  73. 73. The Shit Funnel #uxburnout ALL THE SHIT SHIT I CAN CONTROL SHIT I CARE ABOUT SHITS I GIVE
  74. 74. What things can I do to change the way I handle the shit? What areas do I want to improve in to increase my happiness? What am I actually going to focus my time and energy on? What are my actual problems?
  75. 75. Don’t Lose Your Shit How To Not Lose Your Shit When Shit is Going Down #uxburnout
  76. 76. the Supernova #uxburnout
  77. 77. What are We Fighting About? Pause for alignment ● Goals & Objectives ● Priorities ● Constraints #uxburnout Are you using the same lens?
  78. 78. Active Empathy Before you ARGUE, take their side. What is their intention? What are they trying to do? What are they trying to protect? What perspective do they have that you don’t? Verbalize the sames AND the differences. #uxburnout
  79. 79. Do Stay calm Use facts, logic, data Ask & listen Concede points Advocate for the user Respect project tension Look for win-win Get personal Get distracted Water it down Provoke Exaggerate Don’t #uxburnout
  80. 80. Life is Comedy Improv style: ROLL WITH BAD IDEAS. Good for brainstorming & problem solving. THE RULES: ● Don’t negate ● Accept & add on ● Make it work #uxburnout
  81. 81. Simmer Down Meditate through the urge to explode ● observe your thoughts, feelings, reaction ● don’t judge, don’t fix it, don’t act ● focus on your breathing ● postpone responding #uxburnout
  82. 82. Recognize Your Triggers Learn yourself. What sets you off? How do you avoid it? How do you quell it early on? #uxburnout
  83. 83. Shit Happens Tips For Handling The Shit #uxburnout
  84. 84. The Shit Is In There And it needs to be dealt with. #uxburnout
  85. 85. Guilt-Free Breaks Don’t waste your breaks Facebooking. Get away from your desk and do something that makes you happy. #uxburnout
  86. 86. I’m Going To Pump You Up
  87. 87. Just Say No! And accept that some people might be angry with you (its going to be ok) #uxburnout
  88. 88. Work Smarter Potential efficiency opportunities: ● Cut out a detailed func spec ● Skip [unnecessary] meetings (or call in) ● Wear headphones #uxburnout Not harder.
  89. 89. I AM Here to Make Friends! #uxburnout
  90. 90. You Can’t Do It Alone “Asking for help with gratitude says: We have the power to help each other” - Amanda Palmer #uxburnout
  91. 91. You Have Nothing To Prove Let go of the notion that you have all the answers Its ok if someone has a better idea, it doesn’t mean you suck (We still think you’re awesome) #uxburnout
  92. 92. Stop Complaining Keep venting sessions brief and only to trusted colleagues, friends and family #uxburnout
  93. 93. Stay Positive Don’t let a bad situation turn you into a different person Your attitude has the power to change your environment #uxburnout
  94. 94. Elements of Organizational Culture Schein Unconscious mental modelsAssumptions Beliefs and IdeologiesValues Processes and behaviorsActions Attitudes Feelings and emotions #uxburnout
  95. 95. What Your Momma Gave You own your strengths & accentuate them find workarounds for your weaknesses #uxburnout
  96. 96. Give A Shit [Again] Hitting The Reset Button #uxburnout
  97. 97. Its Time To Start Over #uxburnout
  98. 98. Go Back to the Basics Talk to your users (guerilla this shit if you can’t get funding for research) Read new UX books and reread the classics Attend conferences (like this one. Good job!) #uxburnout
  99. 99. Time For a New Challenge Implement a new design or research technique (maybe some you’ve learned at the IA Summit??) Try a new deliverable ● Sick of wireframes? Try a different tool or for less complex projects, just sketch on a white board #uxburnout
  100. 100. Make Shit Happen Decide what you want ASK, create proposals & requests, or JUST DO IT Stretch outside your comfort zone #uxburnout
  101. 101. Get A Life Don’t rely on your job alone to satisfy your need to create, analyze or just be part of something awesome #uxburnout
  102. 102. Talk Shop Schedule regular check-ins with UX colleagues Join a meetup in your area Can’t find one? Start one! #uxburnout
  103. 103. Make Good UX “The biggest problem of success is that the world conspires to stop you doing the thing that you do, because you are successful.” - Neil Gaiman #uxburnout
  104. 104. No More Shits When Enough is Enough #uxburnout
  105. 105. Ummm... use your abilities relationships at work enjoy what you do autonomy company culture meaningfulness skill development variety #uxburnout
  106. 106. Nothing Is Working There may come a time to leave your job, client or project Just beware... #uxburnout
  107. 107. The Grass Is Always Greener... #uxburnout
  108. 108. Focus On Changing Yourself If you don’t change how you handle your stressors, then things won’t change. Because... #uxburnout
  109. 109. Shit Is Everywhere #uxburnout
  110. 110. make happy a priority #uxburnout engineer joy see the good have a focus it’s not personal find the real whys see their side breath through it REBOOTsay no & ask for help
  111. 111. More About How Much to Care The Happiness Advantage by Shawn Anchor Burnout: The Cost of Caring by Christina Maslach & Philip Zimbardo The Person and The Situation by Lee Ross & Richard Nisbett The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It by Christina Maslach and Michael P. Leiter #uxburnout resources
  112. 112. Thank You! @uxmarti @megan_schwarz #uxburnout

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