Spir It Windows 7 Migration Match


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Spir It Windows 7 Migration Match

  1. 1. Windows 7 Customer Solution Case Study Dutch Judiciary Supports Mobile Work Force, Saves 15 Percent on IT with System UpgradeOverview “We estimate our whole Future Judiciary modernizationCountry or Region: NetherlandsIndustry: Government—Central IT program, including the deployment of Windows 7, will result in 15 percent lower IT support and managementCustomer ProfileBased in Utrecht, Netherlands, Spir-IT costs, for a savings of about $4.26 million annually.”(formerly ICTRO) is an agency within the Ron Kolkman, Director, Spir-ITMinistry of Justice that provides ITservices to the 12,500 employees of the Spir-IT—the government agency that provides IT services for theDutch Judiciary. Dutch court system—sought to replace the courts’ aging andBusiness Situation heterogeneous IT infrastructure with a modern one that wouldThe Dutch Judiciary had a heterogeneousIT environment with aging systems, and be easier to manage and would support advancedlocally managed court districts used communication and collaboration services. The agency alsodifferent software for similar tasks, whichmade IT management cumbersome. wanted to support a flexible, efficient, mobile work environment known as the New World of Work. To address these goals, Spir-SolutionSpir-IT modernized and streamlined the IT launched the Future Judiciary project, which includesIT environment by upgrading hardware upgrading hardware, standardizing all client computers onand standardizing on core Microsoftsoftware, including Windows 7 Windows 7 Enterprise, and deploying other core MicrosoftEnterprise. software. Now, the agency has up to 90 percent fewer priority-Benefits one IT system problems, and workers report improved Streamlines IT management, satisfaction and productivity. IT management and support costs strengthens security Reduces support requirements and are down 15 percent, saving the Dutch court system U.S.$4.26 costs million annually. Increases usability and productivity, supports mobile employees Works the way you want
  2. 2. “We chose Windows 7 Situation movement in the Netherlands known as the Spir-IT (formerly known as ICTRO or ICT- New World of Work, which allows peoplebecause it offers high bedrijfRechterlijkeOrganisatie) provides IT to use technology to work anytime, oversight, support, and development anywhere—not for the purpose of havingusability and reliability as services for the judicial branch of the employees work longer hours but to helpwell as advanced Ministry of Justice in the Netherlands. The them better balance work and personal Dutch Judiciary has 12,500 employees time, increase productivity, and make theirtechnologies for mobility spread across 29 locations that encompass lives easier. all the country’s district and appellateand security…. This courts, the Supreme Court, and special Solutionversion directly and cost- tribunals. To make the Dutch Judiciary TGV modernization project a reality, in mid-effectively supports our Although Spir-IT is a centralized support 2009, Spir-IT designed a new IT service, much of the IT decision making has environment that would be standardizedgoals.” traditionally been handled by the individual on core Microsoft software, including the Ron Kolkman, Director, Spir-IT districts within the Dutch Judiciary. Each Windows Server 2008 R2 operating system court could acquire hardware and software for servers and the Windows 7 Enterprise to address local needs and processes. The operating system for client computers. “We result was a heterogeneous IT environment chose Windows 7 because it offers high that, over the years, had become difficult usability and reliability as well as advanced and expensive for Spir-IT to maintain. technologies for mobility and security,” Systems were outdated, with some running says Kolkman. “We have good experience the Windows NT server and Windows 2000 with Windows in general, and this version client operating systems. Indeed, many directly and cost-effectively supports our affected computers couldn’t get software goals.” updates because their operating systems were so old, making them not only difficult Spir-IT selected the district court in to manage but also at high risk for Dordrecht, with its 200 users, as a pilot malicious software attacks. project for the new IT environment. The project included purchasing new Dell client In 2009, Spir-IT sought to streamline and and server computers, replacing storage modernize the IT environment. The project, system hardware, deploying the latest called operating systems, setting up Active ToekomstigeGerechtelijkeVoorzieningen Directory Domain Services to centrally (TGV or “Future Judiciary”), would not only manage identities, and consolidating and simplify IT management but also provide a migrating applications. As part of the foundation for cost-effective new services, deployment process, the organization used such as video conferencing, remote access, the Microsoft Application Compatibility and remote technical support. It would also Toolkit, the Microsoft Deployment Toolkit, offer users a workplace computing and Microsoft System Center Configuration experience that is more pleasant, efficient, Manager 2007 R2. The organization was and productive. “We wanted to make a helped by two Microsoft Partner Network great leap forward,” explains Ron Kolkman, members—Migration Match and Ordina— Director of Spir-IT. “We envisioned being as well as Microsoft technical support staff. able to offer employees a variety of flexible location-independent working options.” The pilot project was completed in Specifically, these options would support a December 2009. Throughout 2010 and Works the way you want
  3. 3. “With the deployment of early 2011, Spir-IT continued to deploy Finally, the BitLocker and BitLocker To Go Windows 7 on a district-by-district basis. drive encryption technologies in Windows 7Windows 7, we have a About 10,000 new Dell computers were Enterprise help protect data on Spir-IT purchased, and 2,500 existing computers computer disk drives and removable media.modern, advanced were refurbished. Dell assisted withoperating system that hardware setup. In March 2011, all 12,500 Summarizing the deployment, Kolkman employees were up and running on the says, “We had a very good operation,provides a foundation latest operating system. Also, as part of a starting with the pilot project in Dordrecht new Microsoft Volume Licensing Enterprise where we got great cooperation fromfor the projects that we Agreement, Spir-IT concurrently deployed Microsoft and our other partners to solvewill undertake to support other key software in the new environment, any problems that we faced. From there, including Microsoft Exchange Server 2007 everything went quickly and according toour Future Judiciary for communications and Microsoft plan.” SharePoint Server 2010 for collaboration.vision.” Microsoft Lync Server 2010 will be Benefits Ron Kolkman, Director, Spir-IT deployed soon to provide unified By initiating its Future Judiciary communications. An upgrade to Microsoft modernization project and adopting the Office Professional 2010 is planned for next latest Windows operating systems year. organizationwide, Spir-IT was able to streamline the IT environment, making it Especially in the early stages of easier to manage and more secure. deployment, Spir-IT worked with its Computers are more reliable and require partners to consolidate and resolve fewer IT support resources, which saves the compatibility issues with applications so Dutch Judiciary up to €3 million (U.S.$4.26 that they would work across the million) a year. Users are more productive organization’s many districts. Through its and enjoying the benefits of the New consolidation strategy, Spir-IT reduced the World of Work technology movement, with total number of applications that it had to its emphasis on mobility and timesaving support from more than 400 to 150. flexibility. Microsoft provided much of the necessary scripting to modify applications. Microsoft Streamlines IT Management, Application Virtualization (App-V), part of Strengthens Security the Microsoft Desktop Optimization Pack, Spir-IT has standardized the operating was chosen to run about 30 percent of the system for its server and client computers, company’s applications as App-V consolidated its applications, and sequences that are deployed through centralized application management, System Center Configuration Manager. resulting in a more homogeneous IT environment that is easier to support and While the previous environment included more secure. “The Dutch Judicary is a very almost no web applications, the upgrade complex organization,” says Kolkman. “The includes the Windows Internet Explorer 8 courts like to make their own IT decisions, browser, and Spir-IT expects to deploy web so standardizing operating systems and applications going forward because they applications was a great step.” are typically easier to use and manage than traditional programs. He continues, “Standardization on an up- to-date, advanced operating system like Windows 7 is the most important element Works the way you want
  4. 4. “Before this upgrade in making our Future Judiciary strategy Increases Usability and Productivity, work. It will also increase IT efficiency and Supports Mobile Employeesproject, we suffered from security.” For security in particular, Kolkman The improved system reliability and higher notes that the new environment increases uptime mean Dutch Judiciary employeesan average of 20 security through features such as BitLocker spend less time waiting on IT support andpriority-one technical to protect disk information if computers are more time working. Faster system lost or stolen and Windows 7 Group Policy performance, application responsiveness,problems each month … to centralize configuration management of and file searches in Windows 7 also help the operating system and applications that employees work more efficiently.due primarily to out-of- run on it. Also, User Account Control lets Additionally, Spir-IT has received positivedate software and users know about any major changes a feedback from users on how easy Windows program attempts to make and asks for 7 is to learn. Employees are usually ready todifficulty obtaining permission to proceed. start working after a single brief training session or no training at all.updates. Now, we have Reduces Support Requirements andonly two to three such Costs Workers also improve productivity thanks The new standardized environment lowers to the overall environment that promotesevents.” costs in several ways, and one of the most easier communication, collaboration, and important is through improved system document sharing. Specifically, in the new Ron Kolkman, Director, Spir-IT reliability. “Before this upgrade project, we environment, Dutch Judiciary workers can suffered from an average of 20 priority-one access email, calendars, files, and other technical problems each month, resulting in information remotely. Soon, support for significant downtime, due primarily to out- these workers will greatly expand to include of-date software and difficulty obtaining richer unified communications and web updates. Now, we have only two to three conferencing through Exchange Server such events.” 2010 and Lync Server 2010, as well as access to expanded file-sharing and web Because the environment is easier to applications through SharePoint Server manage and more reliable, Spir-IT has been 2010. able to save time and labor costs, particularly by reducing on-site visits to “Windows 7 makes implementing mobility geographically widespread facilities. As a and the concept of the fully mobile result, Spir-IT has been able to cut its workplace easier,” says Kolkman. “Before, contract staff by 30, while providing the idea of having simple, cost-effective superior IT service and freeing up internal organizationwide video conferencing, for labor resources to work on other projects example, would not have been practical. and enhancements. With the deployment of Windows 7, we have a modern, advanced operating system Taking all the IT support, management, and that provides a foundation for the projects labor efficiencies into account, Kolkman that we will undertake to support our says, “We estimate our whole Future Future Judiciary vision.” Judiciary modernization program, including the deployment of Windows 7, will result in 15 percent lower IT support and management costs, for a savings of about $4.26 million annually.” Works the way you want
  5. 5. For More Information Windows 7For more information about Microsoft Works the way you want: Windows 7 willproducts and services, call the Microsoft help your organization use informationSales Information Center at (800) 426- technology to gain a competitive9400. In Canada, call the Microsoft advantage in today’s new world of work.Canada Information Centre at (877) 568- Your people will be able to be more2495. Customers in the United States and productive anywhere. You will be able toCanada who are deaf or hard-of-hearing support your mobile workforce with bettercan reach Microsoft text telephone access to shared data and collaboration(TTY/TDD) services at (800) 892-5234. tools. And your IT staff will have betterOutside the 50 United States and tools and technologies for enhancedCanada, please contact your local corporate IT security and data protection,Microsoft subsidiary. To access and more efficient deployment andinformation using the World Wide Web, management.go to:www.microsoft.com For more information about Windows 7, go to:For more information about Migration www.microsoft.com/windows/windows-7Match products and services, call (31) 71560 1270 (Netherlands) or visit thewebsite at:www.migrationmatch.nlFor more information about Ordinaproducts and services, call (31) 30 6637000 (Netherlands) or visit the website at:www.ordina.comFor more information about Spir-IT(formerly ICTRO) services, call (31) 30 8787000 or visit the website of the DutchJudiciary and the Supreme Court of the Software and Services  TechnologiesNetherlands at:  Windows 7 Enterprise − Active Directory Domain Serviceswww.Rechtspraak.nl  Microsoft Server Product Portfolio − BitLocker − Windows Server 2008 R2 − BitLocker To Go − Microsoft Exchange Server 2007 − Microsoft Lync Server 2010 Hardware − Microsoft SharePoint Server 2010  Dell desktop and portable computers − Microsoft System Center  Dell server computers Configuration Manager 2007 R2  Solutions Partners − Microsoft Application Compatibility  Migration Match Toolkit  Ordina − Microsoft Deployment ToolkitThis case study is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS ORIMPLIED, IN THIS SUMMARY.Document published June 2011