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  1. 1. BTEC National Travel and Tourism Unit 21 Work-based experience within the travel and tourism industry
  2. 2. Summary of learning outcomes <ul><li>Investigate opportunities for a work-based experience in the travel and tourism industry; </li></ul><ul><li>Prepare to obtain a work-based experience; </li></ul><ul><li>Plan, complete and present an approved project; </li></ul><ul><li>Undertake a personal review of the work-based experience and your own performance. </li></ul>
  3. 3. What can work-based experience do for me? <ul><li>If approached in a logical and positive manner, your placement has the </li></ul><ul><li>potential to: </li></ul><ul><li>Help you get a better job when you finish studying; </li></ul><ul><li>Develop skills that employers are looking for; </li></ul><ul><li>Add something to your CV; </li></ul><ul><li>Give you a chance to put academic theory into practice; </li></ul><ul><li>Bridge the gap between college and the world of work; </li></ul><ul><li>Make you stand out from the crowd; </li></ul><ul><li>Get a reference from your placement employer; </li></ul><ul><li>Build your confidence by working with others and perhaps dealing with the public; </li></ul><ul><li>Help test out career options; </li></ul><ul><li>Learn more about yourself as a person. </li></ul>
  4. 4. Sources of placement information and advice <ul><li>College/school database </li></ul><ul><li>Careers advisers </li></ul><ul><li>Resource centre </li></ul><ul><li>Tutors </li></ul><ul><li>Colleagues </li></ul><ul><li>Newspapers </li></ul><ul><li>Websites </li></ul><ul><li>HR departments </li></ul>
  5. 5. Constraints <ul><li>Location – urban or rural? </li></ul><ul><li>Personal issues – perhaps concerning mobility or health-related matters that may affect where you can go for your placement; </li></ul><ul><li>Transport – having access to public transport or other means of getting to the placement will need to be taken into account. This could be a particular problem in a rural area; </li></ul><ul><li>Travelling time – this should be kept to a minimum unless you have chosen to travel further afield to work with a particular company; </li></ul><ul><li>Hours of work – these need to agreed before the start of your placement, in line with the custom and practice at the workplace and subject to legal requirements. To make the work-based experience as realistic as possible it is normal for students on placement to work the same hours as permanent staff; </li></ul><ul><li>Shifts – you may be asked to work shifts in certain placements, for example hotels, airports, large attractions, etc; </li></ul><ul><li>Finance – most short placements are unpaid, but you shouldn’t be expected to have to pay for equipment or special clothing – this should be provided by the employer as necessary. Placement employers sometimes offer to cover students’ travel costs or your college/school may have a system to help with this expenditure. </li></ul>
  6. 6. Opportunities for skills development <ul><li>Technical and practical – computer skills, putting up displays, etc; </li></ul><ul><li>Social and personal – communicating professionally with work colleagues, etc; </li></ul><ul><li>Analytical and critical – you may be asked to comment on data, new products, etc; </li></ul><ul><li>Problem-solving – this could be anything from finding information for a customer to working out an itinerary for a business trip; </li></ul><ul><li>Self-motivation – your placement will let you see if you can be motivated in the workplace; </li></ul><ul><li>Prioritising and action-planning – these are important work and life skills that you can develop on your work-based experience; </li></ul><ul><li>Customer care and relating to people – these skills are important and transferable to most sectors of the travel and tourism industry; </li></ul><ul><li>Time-keeping and presentation – although you are not a full-time employee you must act in a professional manner at all times, including being punctual and wearing appropriate dress while on placement; </li></ul><ul><li>Research skills – this could be finding out the prices charged by a competitor company, interviewing visitors, etc. </li></ul>
  7. 7. Code of behaviour <ul><li>All travel and tourism organisations have codes of behaviour that they </li></ul><ul><li>expect all staff to follow, covering such matters as: </li></ul><ul><li>Timekeeping and attendance; </li></ul><ul><li>Appropriate dress; </li></ul><ul><li>Honesty and reliability; </li></ul><ul><li>Accepting authority and responsibility; </li></ul><ul><li>Responding to instructions and carrying out tasks; </li></ul><ul><li>Following health, safety and security guidelines; </li></ul><ul><li>Appropriate language in the workplace; </li></ul><ul><li>Courteous and non-discriminatory behaviour; </li></ul><ul><li>Use of company facilities (particularly telephone, email and the Internet); </li></ul><ul><li>Dealing with customers and suppliers. </li></ul>
  8. 8. Planning a project <ul><li>Topics that you could consider for your project include: </li></ul><ul><li>Examining customer care provision in the placement organisation; </li></ul><ul><li>Carrying out a review of their website and suggesting improvements; </li></ul><ul><li>Developing a marketing plan for the organisation; </li></ul><ul><li>Drawing up a training scheme for new members of staff; </li></ul><ul><li>Producing a staff guide to teamwork, leadership and motivation in the workplace; </li></ul><ul><li>Developing some new menu options; </li></ul><ul><li>Carrying out a review of current products and services, with suggestions for improvements. </li></ul>
  9. 9. Presentation of your project <ul><li>The objectives of the project; </li></ul><ul><li>The methods you used to achieve the objectives; </li></ul><ul><li>Timescales involved; </li></ul><ul><li>Resources consulted; </li></ul><ul><li>Outcomes of the project. </li></ul>
  10. 10. Personal review <ul><li>Your own performance on placement </li></ul><ul><li>Monitoring progress on placement </li></ul><ul><li>Benefits to yourself </li></ul><ul><ul><li>New skills and knowledge gained </li></ul></ul><ul><ul><li>Sector-specific experience </li></ul></ul><ul><ul><li>New contacts made </li></ul></ul><ul><ul><li>Possible new career pathways </li></ul></ul><ul><ul><li>Other progression opportunities </li></ul></ul>