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Marta Dalla Cia Resume Feb 2016

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Marta Dalla Cia Resume Feb 2016

  1. 1. Marta Dalla Cia 11 Papegaai Str, Stellenbosch, 7600, South Africa • Cell +27 (0) 76 398 4959 dallaciamarta@gmail.com EXECUTIVE SUMMARY Accomplished & knowledgeable of hospitality with more than 20 years industry related experience. Strong belief in enhancing Customer experience & satisfaction through personal value driven model. Marries brand value with profit by improving reputation through innovative service solutions. Excels at establishing rapport with guests. Has clear & effective communication style. Demonstrated ability to manage customer expectations & relationships. CORE COMPETENCIES Energetic & Self Motivated | Customer-Centric | Good Communicator | Strong Marketing Flair Account Management | Adaptability | Practical | Problem Solver PROFESSIONAL EXPERIENCE MANAGER (SHAREHOLDER) Grind Coffee Bar May15 – Current Design store decor Store purchaser & cash-up Menu setup Manage staff, timesheets Guest relations Design and implement sales strategies for additional revenue streams (coffee carte) MANAGER Hazz Coffee Bar Apr12 – Apr15 Managing staff, work rosters Place orders of stock Cash up Increased turnover from R2500 p/day to R18 000 p/day within 15 months RESTAURANT & EVENT MANAGER Coopmanshuijs Hotel May11 – Mar12 Set up wine list & full bar menu Manage service staff, work rosters Work w/ Executive Chef planning daily menu Resolve guest queries & assist guests in planning their day MANAGER La Cucina Dalla Cia Catering & Cooking School Nov06 – Apr11 Managing of staff and events Event planning & catering for select VIP events: Presidential dinners, Private celebrations & luncheons Hosting Italian Cuisine classes
  2. 2. Marta Dalla Cia SALES MANAGER Webersberg Wine Estate Aug03 – Nov06 Set sales targets, budgets Assist w/ designing of label, arranging bottling & labelling of wines Establish & maintain relationship with prospective clients at restaurants & top end liquor outlets Manage Logistics for wine delivery – local/abroad. Attend local & international wine fairs with Estate wine Set up of venue & service MARKETING & SALES MANAGER Morgenster Wine & Olive Estate Jun00 – Aug03 Local & export market for wines and olive oils Setting up of annual budgets & sales targets Reporting Liaising with journalists & photographers for press releases Organizing of marketing events on estate Travelled abroad to expos as representative of brand Setting up first ever olive oil tasting course - Olive Oil Association in Luca, Italy Other positions prior to 2000 PUBLIC RELATIONS Meerlust Wine Estate Feb93 – Jun00 JAN CATZ RESTAURANT MANAGER Stellenbosch Hotel May92 – Jan93 BANQUETING MANAGER Lanzerac Hotel Oct90 – May92 EDUCATION Drum Beat Academy Tourism: Guiding Certificate 2010 ST Johns First Aid L1 Certificate 2008 Rhenish Girls High School Certificate 1987 SKILLS Pastel GAAP POS MS Excel MS Word LANGUAGES Italian Fluent Dutch Fluent English Fluent
  3. 3. Marta Dalla Cia 3

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