Diagnosing and Changing Stuck Patterns in Teams BASD2018
Diagnosing and Changing
Stuck Patterns in Teams
Big Apple Scrum Day 2018
“The single biggest problem in
communication is the illusion
that it has taken place.”
- George Bernard Shaw
What’s a work conversation you want to change?
Who What’s Said?
Person 1 We need these features completed and launched in 3 weeks.
Person 2 We could complete 3 of these, but not all 4.
Person 1 That’s not acceptable, we need them all
Person 2 It’s just not possible, the fourth feature will take more time.
∞ What is Structural Dynamics?
∞ What is the Four Player Model?
∞ What is my most frequent action?
∞ How do you code a conversation?
∞ How do I change the conversation I’m
∞ How can I develop this for myself and others?
A theory of face-to-face communications developed by David Kantor.
When you find yourself in a stuck
conversation, try this…
∞ Separate “What” from “How”
∞ Find the structural pattern
∞ What action is missing or
needed in the conversation?
∞ What could you do to change
the nature of the discourse?
Where can I learn
• Reading the Room
– By David Kantor
• Where did you learn to behave like
– By Sarah Hill
• Blogs @ www.teamcatapult.com
• The Conversation Factory Podcast
Connect with me @ Connect with TeamCatapult